Q: iPhone shows connection with wifi, but I do not have the ability to do anything that requires internet

When I first unlock my iPhone, it says I have connection to internet. But when I do something that requires internet, it either does not load, or it gives me a connection error message. I just got this phone yesterday from my mom and she barley used it. I have tried factory resetting it but it wont let me.

iPhone 4, iOS 7.1.2

Posted on Feb 17, 2015 10:10 AM

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Q: iPhone shows connection with wifi, but I do not have the ability to do anything that requires internet

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by mario49,

mario49 Feb 18, 2015 11:26 AM in response to Bdegroot8
Community Specialists

Feb 18, 2015 11:26 AM in response to Bdegroot8

Hi Bdegroot8,

Thanks for using Apple Support Communities. Based on what you stated, it sounds like the iPhone is having trouble with Wi-Fi. It looks like you have already done some troubleshooting. I would recommend that you read these articles, they may be helpful in troubleshooting your issue.

If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network - Apple Support

iOS and OS X: Recommended settings for Wi-Fi routers and access points - Apple Support

If the iPhone is not able to be restored, follow this article.
If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support

Cheers,
Mario
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Q: iPhone shows connection with wifi, but I do not have the ability to do anything that requires internet

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