Lacie 5big Thunderbolt 2 BEEPING SOUNDS!!
- nMP (Late 2013) 3.5 GHz 6-Core, 16GB, AMD FirePro D500 3GB, OS X 10.10.1
- Lacie 5Big Thunderbolt 2 10TB Raid 5 to 8TB (Direct connected to nMP on it's own bus.)
- Updated to latest versions: Lacie Raid Manager, 5Big Firmware and Drivers (un-installed/re-installed multiple times)
Bought a 5Big in Oct of 2014 and it has been both flawless and flawed. Performance wise, it's on par. Fast and safe, just as advertised. Absolutely no issues from that standpoint what so ever.
But......IT KEEPS BEEPING!!
I've reached a breaking point after 50+ interactions on a Lacie Support Ticket. After two refurbished replacement drives. And now on my third replacement that was a brand new drive.
So here's the scenario. I've used the drive like any other person would. I'm a video editor/shooter/photographer. Mainly Adobe Products and Office stuff. I'll be trucking along just fine editing, emailing what have you. I'll get up and go to lunch and when I come back, my computer is asleep. Ok, nothing strange here, wake it up by pressing the space bar. Computer wakes up, monitors come on, 5Big light blinks on the front that it's waking up, the light goes solid blue and then about 5 seconds after the computer comes to life... 5Big light blinks red and 2-3 loud BEEPS sound off, then goes back to solid blue light. (It's irrelevant but I work in a cube land where you can here a mouse ****. These beeps are LOUD, ANNOYING and OBTRUSIVE.)
Now it's not functioning, (for reasons I don't know, other than I installed the latest version) but when I could see the drive in the Lacie Raid Manager it was saying "Adapter 0 Defective fan 0 found". Every single time. And this event is a totally random from what I can tell. Sometimes I'll wake my computer up and no BEEPS happen. Then other times, there's the BEEPS.
The people helping me on the Support Ticket have been friendly and appeared to be insightful but unfortunately is hasn't help with the problem. My last interaction with them left me a little puzzled. I would think that after the second replacement drive I should have been put in touch with the "Advanced Technical Support Team". And why do I have to contact them?? They should read the ticket and get in touch with me??? See below. I haven't received anything after my last post...
| James C. | Posted: February 12, 2015 @ 3:10 PM The beeping never really went away but it just recently started happening more and more.... I saw that there was a firmware update since we had last talked. So I went ahead with that. Beeping still remains. And now I can't seem to get LRM to work. I open the app and it opens a webpage saying that "Local host cannot be found". I'm about ready to throw in the towel on this... Help please. |
| James C. | Posted: February 12, 2015 @ 4:07 PM Just tried re-installing LRM. Didn't fix browser issue. |
| Jonathan A. | Posted: February 13, 2015 @ 12:11 PM Good morning, I've really appreciated your time on this matter, but given that everything up to and including this point has failed, I believe that at this point it would be prudent to go over the matter with our Advanced Technical Support team. You may contact Support at (855) 588-8520 Option 2 (Mon-Fri 7:00AM-5:00PM PST Fridays closed 2PM to 2:30PM PST). Please be sure to refer to ticket number 103658991 when you call in. Otherwise we can continue here as necessary Kindest regards. - Jon A. |
| James C. | Posted: February 16, 2015 @ 3:22 PM Thank you for the additional support information. At this point I would prefer to return the unit and get refunded my purchase price. After all of the tried resolutions I can't afford to spend any more time on this issue. I would really appreciate if we could work this out. Thank you. |
I feel that I have been more than cordial and have devoted many hours to this issue. Copying data to new drives, packaging and shipping and troubleshooting. I can't find anything online about anyone else having this issue. I can't relate it to any other thing on my computer because it's so random. This has to be some kind of bug and I find it a bit ridiculous that they can't squash it by now.
Has anyone else experience this? I don't know what else to do if they won't take it back. Any and all suggestions appreciate since I've burnt out all of Lacie's options. Really wishing I wouldn't have made the decision to go with the Lacie instead of a G-Tech. Thanks in advance.
