my apple id has wrong email for verifying

Question

Level 1

8 points

my apple id has wrong email for verifying

My Apple ID was using an email address that is no longer valid. Anything I try, such as a new password (I forgot the old), it keeps sending verification emails to an email account I no longer use....I was able to set a new Apple ID for iTunes but I cannot do the same for iCloud because "Find my iPhone" keeps using my old Apple ID and asking me for my password which I forgot....(remember: I cannot restore my password because I don't use the verification email address anymore). Thank you if you can help me!!!

iPhone 5s, iOS 8.1.3

Posted on Feb 17, 2015 11:54 AM

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Answer 1

Matt_M.

Community Operations

Feb 18, 2015 1:24 PM in response to rcastro41

Hello rcastro41,

Welcome to the Apple Support Communities! It sounds like you have forgotten the password for your iCloud account, and are unable to reset it because the email address is no longer in use. Have you attempted to reset the password with your security questions?:

If you forgot your Apple ID password - Apple Support

http://support.apple.com/en-us/HT201487

If you require additional assistance gaining access to your account, you can contact us with the link towards the bottom of this article:

[...] If these steps didn't help you change your password, contact Apple Support.

Cheers,

Matt M.

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Answer 2

rcastro41 Author

Level 1

8 points

Feb 18, 2015 4:21 PM in response to Matt_M.

Hello Matt_M. Thank you very much for your reply. Nevertheless, I must add that I tried with the security questions also and it asks me my date of birth and when I input it, it tells me it is wrong!.... I was born on October 12, 1944... if you have a way of setting that into my security question please do it because I don't know what date it is using...

I am frustrated because I have 12 software updates to make and it doesn't let me do it....

Hope you can help me...

Regards

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Answer 3

Feb 18, 2015 4:27 PM in response to rcastro41

Contact Apple Support to have the Security Questions/Birthdate reset:

ACCOUNT SECURITY CONTACT NUMBERS

Cheers,

GB

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