Q: I Pad 2 Screen Wont Turn On.
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Feb 18, 2015 11:43 AMby brenden dv,HelpfulHi sbcatania,
I'm sorry to hear you are having issues with your iPad. If you are having screen issues, or the iPad doesn't seem to be responding at all, you may find the information and troubleshooting steps outlined in the following articles helpful:
Get help with the screen on your iPhone, iPad, or iPod touch - Apple Support
If your iPhone, iPad, or iPod touch doesn't respond or doesn't turn on - Apple Support
Regards,
- Brenden
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Feb 18, 2015 1:08 PMby sbcatania,I tried all of the steps on the articles. None seemed to do anything. Also, it wont restart the normal way as I can't see the screen. I have been holding down the sleep/wake button to turn it on and off for long periods of time hoping something happens. Any other suggestions? I dont want to reset the ipad because I have tons of data on there.
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Feb 18, 2015 1:21 PMby sbcatania,Also, I tried to back it up to my computer but it didn't work because I would need to enter the password on the ipad and I can not since the screen does not show any pixels or make any sound when I touch it in any spots. When I plug it into the computer it shows up in itunes, but the screen backlight does not light up. This is the same when I charge it in a wall. The only way I can get the screen to light up is to press the home or sleep/wake button.
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Feb 18, 2015 2:53 PMby brenden dv,HelpfulHi sbcatania,
Thank you for using the Apple Support Community. Given the nature of the issues you are describing and your current configuration, you may be better served by reaching out to one of Apple's other available resources for more direct support - https://getsupport.apple.com/GetproductgroupList.action
Regards,
- Brenden
