jennabtn
Level 1 (0 points)

Q: my iphone 6 has 0 bytes of available storage no matter how much I delete from my phone

Last night I deleted over 1,000 pictures and a few apps from my phone because the storage was getting full. The amount used was around 12GB before I began deleting things. Afterward, it was down to around 11GB and seemed to acknowledge the fact that I deleted things. When I woke up this morning, I had an alert that my available storage was almost full. My used storage is back up to 12.1GB and I have 0 bytes of available storage. I tried to delete a few apps to see if the storage amount would change, and it did not.

iPhone 6, iOS 8.1.3

Posted on Feb 17, 2015 11:24 AM

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jennabtn

Q: my iphone 6 has 0 bytes of available storage no matter how much I delete from my phone

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  • Helpful answers

  • by mario49,

    mario49 mario49 Feb 18, 2015 11:50 AM in response to jennabtn
    Community Specialists
    Feb 18, 2015 11:50 AM in response to jennabtn

    Hello jennabtn,

     

    After reviewing your post, it sounds like you need to free up some room on the iPhone. I would recommend that you read these articles, they may be helpful in troubleshooting your issue.

     

    See how much storage you've used on your iPhone, iPad, and iPod touch - Apple Support

    Tap Settings > General > Usage > Manage Storage to see the amount of space each app and its content takes on your device.

     

    How to delete content you've downloaded from the iTunes Store, App Store, iBooks Store, or Mac App Store - Apple Support

     

     

    Thanks for using Apple Support Communities.

    Have a nice day,

    Mario

  • by Kynliesmom91,

    Kynliesmom91 Kynliesmom91 Apr 3, 2015 8:10 AM in response to jennabtn
    Level 1 (0 points)
    Apr 3, 2015 8:10 AM in response to jennabtn

    I Was also having this problem. I have the iPhone 6 as well. I deleted most of my pictures, all of my videos, most of my apps, and it would still say I had no storage left. I turned my phone off for a few minutes and when I turned it back on, I checked my usage again and it finally showed the correct amount of bytes that I had to use and how much I've used. So just try turning your phone off for a few minutes and when you turn it back on it should be fixed.

  • by Finnish_Fox,Helpful

    Finnish_Fox Finnish_Fox May 6, 2015 8:06 AM in response to mario49
    Level 1 (15 points)
    May 6, 2015 8:06 AM in response to mario49

    That is not the issue - if you read her issue, she said she had already deleted a number of items which had no effect on the storage. Asking her to go to the setting to manage the storage is entirely pointless because that clearly isn't the problem. Using a canned response when you haven't actually understood the issue isn't helpful at all.

     

    The issue is that the phone is indicating that there are 0 bytes left of 114GB (120GB iPhone 6) even though only 60GB is actually used by media, apps, etc. This is an issue with the phone and not with us having too much data on the phone.

     

    When I check my phone, it shows 0 bytes free and 114 used. When plugged into my computer, iTunes is telling me I have 54GB free. Both cannot be true and if you add up all of the data/apps I have, it adds up to 60GB and not 114GB. There is an issue with the way iOS is reading the remaining space.

     

    Do you understand the issue now?

  • by ah16,

    ah16 ah16 Mar 4, 2016 5:41 PM in response to jennabtn
    Level 1 (0 points)
    Mar 4, 2016 5:41 PM in response to jennabtn

    I also had this problem.  I deleted 100's of pictures and 10's of Apps and reset iCloud countless number of times. 

    My problem turned out to be with my GMAIL accounts in MAIL. 

     

    My problem was that GMAIL was trying to Archive messages on the iPhone. 

    I was also holding Deleted massages for up to a month before they were moved to Trash. 

     

    Settings >> Mail, Contacts, Calendars >> (all gmail accounts) >> Account >> Advanced >> Move Discarded Messages Into: "Deleted Mailbox" (and not "Archive")  ...  also set Deleted Mailbox to "Trash" and set Archive Mailbox to "Deleted Messages"

     

    Be sure that the deleted message are deleted after 1 day or 1 week. 

     

    Hope this helps.

  • by Jackmerius,

    Jackmerius Jackmerius Apr 28, 2016 11:05 PM in response to ah16
    Level 1 (4 points)
    Apr 28, 2016 11:05 PM in response to ah16

    Thank you for taking time to post this! I've been having this issue on both my iPad and iPhone for quite some time  and was trying to narrow it down to what application could be the cause. I just deleted my gmail account from my iPad just to test it out and it worked. Thanks!

  • by Jtd0060,

    Jtd0060 Jtd0060 Sep 7, 2016 11:20 AM in response to jennabtn
    Level 1 (4 points)
    Sep 7, 2016 11:20 AM in response to jennabtn

    This issue can be caused by a number of factors, the device might have a conflict with a number of apps during updates that cause the storage of the device to register as 0 bytes of storage. The only sure fire way to resolve this is to back up all of your infomto iCloud or iTunes and then perform a factory restore of the phone. Via iTunes or off the settings on the phone. Then recover from the backup.