RyanNorth00
Level 1 (0 points)

Q: TWO-STEP VERIFICATION ISSUE

TWO-STEP VERIFICATION ISSUE!

 

HELP NEEDED PLEASE

 

My question is:

 

Can i reset my two step verification process as i dont have access to that device/number anymore stuck here to access my account otherwise and need my information of there asap, can anyone help?

 

any help will be very much appreciated and a reward granted if you solve my problem.

iPhone 6, iOS 8.1.3

Posted on Feb 17, 2015 1:45 PM

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RyanNorth00

Q: TWO-STEP VERIFICATION ISSUE

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  • by FoxFifth,

    FoxFifth FoxFifth Feb 17, 2015 3:11 PM in response to RyanNorth00
    Level 7 (26,337 points)
    iPhone
    Feb 17, 2015 3:11 PM in response to RyanNorth00

    The following link has information: Apple ID: Can't sign in with two-step verification - Apple Support

    Note that if you don't have the recovery key and you also don't have access to any trusted device, there isn't anything that can be done to help. You will need one or the other per the quote below from that link:

     

    If you lost two or more of the required sign-in items

    As noted above, two-step verification requires at least two of the items below to sign in successfully:

    • Your Apple ID password
    • Access to one of your trusted devices
    • Your Recovery Key

    If you have permanently lost any two of these items, you will not be able to sign in or regain access to your account. You will need to create a new Apple ID. You can do so on one of your devices or on the web at My Apple ID.