JazminesWorld

Q: I can't open the iTunes app at all, it wouldnt even try to load it up.

im trying to download music but I cant find the actual app anywhere on my phones I have also tried to open it via App Store and on the apple website but nothing is working.

iPhone 6, iOS 8.1.3

Posted on Feb 17, 2015 5:38 PM

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Q: I can't open the iTunes app at all, it wouldnt even try to load it up.

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  • by joe_7399,

    joe_7399 joe_7399 Feb 19, 2015 6:37 AM in response to JazminesWorld
    Community Specialists
    Feb 19, 2015 6:37 AM in response to JazminesWorld

    Hello JazminesWorld,

     

    Welcome to the Apple Support Communities!

     

    I understand that you cannot locate the iTunes Store application on your iPhone. This application cannot be deleted and the following steps will help you locate it. 

     

    I would first suggest searching for the iTunes Store application using Spotlight search. If the application is located with Spotlight, then it is on your iPhone but maybe in a different spot that what is usual. It may have been move accidentally and I would advise checking every screen of apps and all folders of apps to locate iTunes Store. 

     

    Search with Spotlight - Apple Support

     

    If Spotlight search does not find the iTunes Store application, it may be restricted. Please use the attached article to make sure iTunes Store has not been restricted. 

     

    About Restrictions (parental controls) on iPhone, iPad, and iPod touch - Apple Support

     

    Have a great day,

    Joe