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Safari quits unexpectedly whenever I try to open it

For a while now, whenever I try to open Safari, it crashes, or "quits unexpectedly". As soon as I click the Safari button on my dock, the icon jumps up and down a couple of times, but then suddenly, the page pops up with "Safari quit unexpectedly". I am on the latest version of OS X and the latest version of Safari. Can anyone figure out the problem using the information below (what it shows with the crash screen).


P.S. I think I know why this is happening. Once, I stupidly tried to download this "free" game from the Internet. The file apparently contained malware, and instead of Google I got some other sort of search engine that was obviously malware. To fix the problem, once again, I stupidly downloaded another software from the Internet to get rid of the malware. Well, first of all, it didn't get rid of the malware, and second of all, Safari started crashing as I described it above.


Please can somebody tell me what is wrong? Thank you so much!!!


Process: Safari [10807]

Path: /Applications/Safari.app/Contents/MacOS/Safari

Identifier: com.apple.Safari

Version: 8.0.3 (10600.3.18)

Build Info: WebBrowser-7600003018000000~1

Code Type: X86-64 (Native)

Parent Process: ??? [1]

Responsible: Safari [10807]

User ID: 501



Date/Time: 2015-02-17 23:03:09.215 -0500

OS Version: Mac OS X 10.10.2 (14C109)

Report Version: 11

Anonymous UUID: 614DC60E-4E0A-27A8-F661-7ABFDB2266C2



Sleep/Wake UUID: 493B7776-85CA-4F8C-B84B-337E9E20ECC9



Time Awake Since Boot: 31000 seconds

Time Since Wake: 210 seconds



Crashed Thread: 13



Exception Type: EXC_BAD_ACCESS (SIGSEGV)

Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000020



External Modification Warnings:

Thread creation by external task.



VM Regions Near 0x20:

-->

__TEXT 000000010bb87000-000000010bb88000 [ 4K] r-x/rwx SM=COW /Applications/Safari.app/Contents/MacOS/Safari



Application Specific Information:

Process Model:

Multiple Web Processes




Thread 0:: Dispatch queue: com.apple.main-thread

0 com.apple.QuartzCore 0x00007fff915bb207 -[CALayer needsDisplayOnBoundsChange] + 1

1 com.apple.QuartzCore 0x00007fff915b9d79 CA::Layer::property_did_change(CA::Transaction*, unsigned int) + 2309

2 com.apple.QuartzCore 0x00007fff915b9421 CA::Layer::end_change(CA::Transaction*, unsigned int, objc_object*) + 97

3 com.apple.QuartzCore 0x00007fff915bacdc CA::Layer::set_bounds(CA::Rect const&, bool) + 470

4 com.apple.QuartzCore 0x00007fff915baa31 -[CALayer setBounds:] + 154

5 com.apple.AppKit 0x00007fff8bcd2791 -[NSView(NSInternal) _updateAllLayerPropertiesFromView] + 119

6 com.apple.AppKit 0x00007fff8bcd1e84 -[NSView setLayer:] + 908

7 com.apple.AppKit 0x00007fff8bcd172c -[NSView(NSInternal) _createLayerAndInitialize] + 208

8 com.apple.AppKit 0x00007fff8bc8451e -[NSView(NSInternal) _updateLayerGeometryFromView] + 39

9 com.apple.AppKit 0x00007fff8bcd4dac -[NSView _gainedLayerTreeHostAncestor] + 413

10 com.apple.AppKit 0x00007fff8bcd4bee -[NSView _recursiveGainedLayerTreeHostAncestor] + 27

11 com.apple.AppKit 0x00007fff8bc6ea54 -[NSView _setSuperview:] + 1695

12 com.apple.AppKit 0x00007fff8bc6df68 -[NSView addSubview:] + 436

13 com.apple.AppKit 0x00007fff8c321d87 -[NSThemeFrame addTitlebarSubview:] + 105

14 com.apple.AppKit 0x00007fff8bc797ae -[NSThemeFrame _updateButtons] + 784

15 com.apple.AppKit 0x00007fff8c31f407 -[NSThemeFrame _moveTitlebarViewsToView:] + 724

16 com.apple.AppKit 0x00007fff8c320e29 __49-[NSThemeFrame _floatTitlebarAndToolbarFromInit:]_block_invoke + 836

17 com.apple.AppKit 0x00007fff8bd06f39 +[NSAnimationContext runAnimationGroup:completionHandler:] + 82

18 com.apple.AppKit 0x00007fff8c320aa1 -[NSThemeFrame _floatTitlebarAndToolbarFromInit:] + 104

19 com.apple.AppKit 0x00007fff8c31b8d2 -[NSThemeFrame setLayer:] + 106

20 com.apple.AppKit 0x00007fff8bcd172c -[NSView(NSInternal) _createLayerAndInitialize] + 208

21 com.apple.AppKit 0x00007fff8bcd157c -[NSView _doSetWantsLayerYES] + 497

22 com.apple.AppKit 0x00007fff8bcd1063 -[NSView setWantsLayer:] + 465

23 com.apple.AppKit 0x00007fff8bd11c47 -[NSThemeFrame setWantsLayer:] + 56

24 com.apple.AppKit 0x00007fff8bc78105 -[NSThemeFrame initWithFrame:styleMask:owner:] + 202

25 com.apple.AppKit 0x00007fff8bc76690 -[NSWindow _commonInitFrame:styleMask:backing:defer:] + 614

26 com.apple.AppKit 0x00007fff8bc75dc6 -[NSWindow _initContent:styleMask:backing:defer:contentView:] + 1477

27 com.apple.AppKit 0x00007fff8bc757f6 -[NSWindow initWithContentRect:styleMask:backing:defer:] + 45

28 com.apple.Safari.framework 0x00007fff8ca588f7 -[BrowserWindowControllerMac loadWindow] + 236

29 com.apple.AppKit 0x00007fff8be81df4 -[NSWindowController window] + 80

30 com.apple.Safari.framework 0x00007fff8ca5a1a8 -[BrowserWindowControllerMac showWindow:] + 66

31 com.apple.AppKit 0x00007fff8bf47f1a -[NSDocument showWindows] + 93

32 com.apple.AppKit 0x00007fff8bf46a49 -[NSDocumentController openUntitledDocumentAndDisplay:error:] + 470

33 com.apple.AppKit 0x00007fff8bf46834 -[NSDocumentController newDocument:] + 36

34 com.apple.Safari.framework 0x00007fff8ca51830 +[BrowserWindowControllerMac reopen] + 256

35 com.apple.Safari.framework 0x00007fff8c95efbf -[AppController applicationOpenUntitledFile:] + 22

36 com.apple.AppKit 0x00007fff8be7c14a -[NSApplication _doOpenUntitled] + 424

37 com.apple.AppKit 0x00007fff8bdb5741 __58-[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:]_block_invoke + 252

38 com.apple.AppKit 0x00007fff8c0c08f9 __97-[NSDocumentController(NSInternal) _autoreopenDocumentsIgnoringExpendable:withCompletionHandler:]_block_invoke_3 + 140

39 com.apple.AppKit 0x00007fff8c0c02f1 -[NSDocumentController(NSInternal) _autoreopenDocumentsIgnoringExpendable:withCompletionHandler:] + 798

40 com.apple.AppKit 0x00007fff8bc5d7a6 -[NSApplication _reopenWindowsAsNecessaryIncludingRestorableState:registeringAsReady:completion Handler:] + 331

41 com.apple.AppKit 0x00007fff8bc5d529 -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 561

42 com.apple.AppKit 0x00007fff8bc5cf75 -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 244

43 com.apple.Foundation 0x00007fff879421e8 -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 290

44 com.apple.Foundation 0x00007fff87942059 _NSAppleEventManagerGenericHandler + 102

45 com.apple.AE 0x00007fff9104199c aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned int, unsigned char*) + 531

46 com.apple.AE 0x00007fff91041719 dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 31

47 com.apple.AE 0x00007fff91041623 aeProcessAppleEvent + 295

48 com.apple.HIToolbox 0x00007fff93767a2e AEProcessAppleEvent + 56

49 com.apple.AppKit 0x00007fff8bc59626 _DPSNextEvent + 2665

50 com.apple.AppKit 0x00007fff8bc58730 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 194

51 com.apple.Safari.framework 0x00007fff8c9c9710 -[BrowserApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 246

52 com.apple.AppKit 0x00007fff8bc4c593 -[NSApplication run] + 594

53 com.apple.AppKit 0x00007fff8bc37a14 NSApplicationMain + 1832

54 libdyld.dylib 0x00007fff863345c9 start + 1



Thread 1:: Dispatch queue: com.apple.libdispatch-manager

0 libsystem_kernel.dylib 0x00007fff92f56232 kevent64 + 10

1 libdispatch.dylib 0x00007fff8dc7ea6a _dispatch_mgr_thread + 52



Thread 2:

0 libsystem_kernel.dylib 0x00007fff92f5594a __workq_kernreturn + 10

1 libsystem_pthread.dylib 0x00007fff8f25040d start_wqthread + 13



Thread 3:

0 libsystem_kernel.dylib 0x00007fff92f5594a __workq_kernreturn + 10

1 libsystem_pthread.dylib 0x00007fff8f25040d start_wqthread + 13



Thread 4:: Dispatch queue: com.apple.root.default-qos

0 libsystem_kernel.dylib 0x00007fff92f5051a semaphore_wait_trap + 10

1 libdispatch.dylib 0x00007fff8dc82c55 _dispatch_semaphore_wait_slow + 213

2 com.apple.StoreFoundation 0x00007fff8712d33d -[ISServiceProxy performSynchronousBlock:withServiceName:protocol:isMachService:interfaceClassNa me:] + 273

3 com.apple.StoreFoundation 0x00007fff8712d411 -[ISServiceProxy accountServiceSynchronousBlock:] + 52

4 com.apple.CommerceKit 0x00007fff924ba0ec -[CKAccountStore primaryAccount] + 137

5 com.apple.Safari.framework 0x00007fff8cf451ea __51-[WBSParsecSearchClient _fetchStoreFrontIdentifier]_block_invoke + 68

6 libdispatch.dylib 0x00007fff8dc80323 _dispatch_call_block_and_release + 12

7 libdispatch.dylib 0x00007fff8dc7bc13 _dispatch_client_callout + 8

8 libdispatch.dylib 0x00007fff8dc7e88f _dispatch_root_queue_drain + 935

9 libdispatch.dylib 0x00007fff8dc8cfe4 _dispatch_worker_thread3 + 91

10 libsystem_pthread.dylib 0x00007fff8f252637 _pthread_wqthread + 729

11 libsystem_pthread.dylib 0x00007fff8f25040d start_wqthread + 13



Thread 5:

0 libsystem_kernel.dylib 0x00007fff92f5594a __workq_kernreturn + 10

1 libsystem_pthread.dylib 0x00007fff8f25040d start_wqthread + 13



Thread 6:: WebCore: IconDatabase

0 libsystem_kernel.dylib 0x00007fff92f55136 __psynch_cvwait + 10

1 com.apple.WebCore 0x00007fff8a82e53b WebCore::IconDatabase::syncThreadMainLoop() + 411

2 com.apple.WebCore 0x00007fff8a82b689 WebCore::IconDatabase::iconDatabaseSyncThread() + 361

3 com.apple.JavaScriptCore 0x00007fff86b8414f ***::wtfThreadEntryPoint(void*) + 15

4 libsystem_pthread.dylib 0x00007fff8f252268 _pthread_body + 131

5 libsystem_pthread.dylib 0x00007fff8f2521e5 _pthread_start + 176

6 libsystem_pthread.dylib 0x00007fff8f25041d thread_start + 13



Thread 7:

0 libsystem_kernel.dylib 0x00007fff92f5594a __workq_kernreturn + 10

1 libsystem_pthread.dylib 0x00007fff8f25040d start_wqthread + 13



Thread 8:

0 libsystem_kernel.dylib 0x00007fff92f5594a __workq_kernreturn + 10

1 libsystem_pthread.dylib 0x00007fff8f25040d start_wqthread + 13



Thread 9:

0 libsystem_kernel.dylib 0x00007fff92f5594a __workq_kernreturn + 10

1 libsystem_pthread.dylib 0x00007fff8f25040d start_wqthread + 13



Thread 10:: com.apple.CoreAnimation.render-server

0 libsystem_kernel.dylib 0x00007fff92f504de mach_msg_trap + 10

1 libsystem_kernel.dylib 0x00007fff92f4f64f mach_msg + 55

2 com.apple.QuartzCore 0x00007fff915d9abb CA::Render::Server::server_thread(void*) + 198

3 com.apple.QuartzCore 0x00007fff915d99ee thread_fun + 25

4 libsystem_pthread.dylib 0x00007fff8f252268 _pthread_body + 131

5 libsystem_pthread.dylib 0x00007fff8f2521e5 _pthread_start + 176

6 libsystem_pthread.dylib 0x00007fff8f25041d thread_start + 13



Thread 11:: com.apple.NSURLConnectionLoader

0 libsystem_kernel.dylib 0x00007fff92f504de mach_msg_trap + 10

1 libsystem_kernel.dylib 0x00007fff92f4f64f mach_msg + 55

2 com.apple.CoreFoundation 0x00007fff8dd6cb34 __CFRunLoopServiceMachPort + 212

3 com.apple.CoreFoundation 0x00007fff8dd6bffb __CFRunLoopRun + 1371

4 com.apple.CoreFoundation 0x00007fff8dd6b858 CFRunLoopRunSpecific + 296

5 com.apple.CFNetwork 0x00007fff91182c80 +[NSURLConnection(Loader) _resourceLoadLoop:] + 434

6 com.apple.Foundation 0x00007fff8798890a __NSThread__main__ + 1345

7 libsystem_pthread.dylib 0x00007fff8f252268 _pthread_body + 131

8 libsystem_pthread.dylib 0x00007fff8f2521e5 _pthread_start + 176

9 libsystem_pthread.dylib 0x00007fff8f25041d thread_start + 13



Thread 12:

0 libsystem_kernel.dylib 0x00007fff92f5594a __workq_kernreturn + 10

1 libsystem_pthread.dylib 0x00007fff8f25040d start_wqthread + 13



Thread 13 Crashed:

0 libsystem_pthread.dylib 0x00007fff8f250601 _pthread_mutex_lock + 87

1 libsystem_c.dylib 0x00007fff8c818b58 vfprintf_l + 28

2 libsystem_c.dylib 0x00007fff8c811600 fprintf + 186

3 ??? 0x00000001503415dc 0 + 5640558044



Thread 13 crashed with X86 Thread State (64-bit):

rax: 0x0000000000000000 rbx: 0x00007fff771361d8 rcx: 0x00007fff771361f0 rdx: 0x00000000000000a0

rdi: 0x00007fff771361f0 rsi: 0x00007fff8f250a80 rbp: 0x000000015033de30 rsp: 0x000000015033ddb0

r8: 0x0000000150345000 r9: 0x0000000000000054 r10: 0x0000000000000000 r11: 0x0000000000000206

r12: 0x00007fff771356b8 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x0000000000000000

rip: 0x00007fff8f250601 rfl: 0x0000000000010246 cr2: 0x0000000000000020


Logical CPU: 1

Error Code: 0x00000004

Trap Number: 14





Binary Images:

0x10bb87000 - 0x10bb87fff com.apple.Safari (8.0.3 - 10600.3.18) <077913F2-AB05-3133-B24E-2CA948D313E6> /Applications/Safari.app/Contents/MacOS/Safari

0x150dfe000 - 0x150dfefef +cl_kernels (???) <141A320D-CC52-4920-B6E3-9265A74AC69F> cl_kernels

0x150e0b000 - 0x150e0bff5 +cl_kernels (???) <713BFB9A-7E0E-49AC-B915-2D2FCDBCB395> cl_kernels

0x150e0d000 - 0x150ef3fef unorm8_bgra.dylib (2.4.5) <9423FFD4-6EF3-31BF-9DE9-6D55BA76D59E> /System/Library/Frameworks/OpenCL.framework/Versions/A/Libraries/ImageFormats/u norm8_bgra.dylib

0x1512be000 - 0x1512edfff com.apple.LookupFramework (1.1 - 148.1) <BAEA00A5-69A8-3B9A-9A7B-3349DEFE2BAB> /System/Library/PrivateFrameworks/Lookup.framework/Lookup

0x7fff6d899000 - 0x7fff6d8cf837 dyld (353.2.1) <65DCCB06-339C-3E25-9702-600A28291D0E> /usr/lib/dyld

0x7fff85f4f000 - 0x7fff86326fe7 com.apple.CoreAUC (211.0.0 - 211.0.0) <C8B2470F-3994-37B8-BE10-6F78667604AC> /System/Library/PrivateFrameworks/CoreAUC.framework/Versions/A/CoreAUC

0x7fff8632e000 - 0x7fff86330fff com.apple.CoreDuetDebugLogging (1.0 - 1) <9A6E5710-EA99-366E-BF40-9A65EC1B46A1> /System/Library/PrivateFrameworks/CoreDuetDebugLogging.framework/Versions/A/Cor eDuetDebugLogging

0x7fff86331000 - 0x7fff86334ff7 libdyld.dylib (353.2.1) <4E33E416-F1D8-3598-B8CC-6863E2ECD0E6> /usr/lib/system/libdyld.dylib

0x7fff8633f000 - 0x7fff864cdfff libBLAS.dylib (1128) <497912C1-A98E-3281-BED7-E9C751552F61> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib

0x7fff864ce000 - 0x7fff864d9fff com.apple.CommerceCore (1.0 - 376.6.2) <3FD9A3A6-C12F-31E0-B90E-5E325B595750> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/C ommerceCore.framework/Versions/A/CommerceCore

0x7fff864db000 - 0x7fff86514ff7 com.apple.datadetectors (5.0 - 286.7) <196D4E74-1157-3672-9485-98B929855781> /System/Library/PrivateFrameworks/DataDetectors.framework/Versions/A/DataDetect ors

0x7fff86515000 - 0x7fff8651fff7 com.apple.CrashReporterSupport (10.10 - 629) <4BCAA6B5-EC7F-365F-9D3F-BC483B7E956C> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/Cra shReporterSupport

0x7fff86520000 - 0x7fff8662efff com.apple.desktopservices (1.9.2 - 1.9.2) <8670FD3B-8A5B-3D84-B21E-DF21140545A2> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv

0x7fff86654000 - 0x7fff86661ff7 libbz2.1.0.dylib (36) <2DF83FBC-5C08-39E1-94F5-C28653791B5F> /usr/lib/libbz2.1.0.dylib

0x7fff86662000 - 0x7fff8667cff3 com.apple.Ubiquity (1.3 - 313) <DF56A657-CC6E-3BE2-86A0-71F07127724C> /System/Library/PrivateFrameworks/Ubiquity.framework/Versions/A/Ubiquity

0x7fff8667d000 - 0x7fff86964ffb com.apple.CoreServices.CarbonCore (1108.2 - 1108.2) <FD87F83F-301A-3BD6-8262-5692FC1B4457> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore

0x7fff86965000 - 0x7fff8696cfff com.apple.NetFS (6.0 - 4.0) <1581D25F-CC07-39B0-90E8-5D4F3CF84EBA> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS

0x7fff8696d000 - 0x7fff86989fff com.apple.GenerationalStorage (2.0 - 209.11) <9FF8DD11-25FB-3047-A5BF-9415339B3EEC> /System/Library/PrivateFrameworks/GenerationalStorage.framework/Versions/A/Gene rationalStorage

0x7fff869c7000 - 0x7fff869edff7 com.apple.ChunkingLibrary (2.1 - 163.1) <3514F2A4-38BD-3849-9286-B3B991057742> /System/Library/PrivateFrameworks/ChunkingLibrary.framework/Versions/A/Chunking Library

0x7fff869ee000 - 0x7fff869f6fe7 libcldcpuengine.dylib (2.4.5) <F9EF8060-5E40-3E88-BC38-7452649672B2> /System/Library/Frameworks/OpenCL.framework/Versions/A/Libraries/libcldcpuengin e.dylib

0x7fff869f7000 - 0x7fff86a08fff libcmph.dylib (1) <46EC3997-DB5E-38AE-BBBB-A035A54AD3C0> /usr/lib/libcmph.dylib

0x7fff86a09000 - 0x7fff86a15ff7 com.apple.commonutilities (8.0 - 900) <E5E018A7-FB3C-37A2-9769-49AFAC89FDE8> /System/Library/PrivateFrameworks/CommonUtilities.framework/Versions/A/CommonUt ilities

0x7fff86a30000 - 0x7fff86b60fff com.apple.UIFoundation (1.0 - 1) <8E030D93-441C-3997-9CD2-55C8DFAC8B84> /System/Library/PrivateFrameworks/UIFoundation.framework/Versions/A/UIFoundatio n

0x7fff86b7a000 - 0x7fff8708dff3 com.apple.JavaScriptCore (10600 - 10600.3.13) <C0C3246C-D26F-3440-AC75-81CFFA4F9C91> /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore

0x7fff8708e000 - 0x7fff870bafff com.apple.framework.SystemAdministration (1.0 - 1.0) <F2A164C7-4813-3F27-ABF7-810A5F4FA51D> /System/Library/PrivateFrameworks/SystemAdministration.framework/Versions/A/Sys temAdministration

0x7fff870bb000 - 0x7fff870d5ff7 libextension.dylib (55.1) <6D0CF094-85E8-3F5B-A3F1-25ECF60F80D9> /usr/lib/libextension.dylib

0x7fff870d6000 - 0x7fff870f1ff7 com.apple.aps.framework (4.0 - 4.0) <F3C3C246-101E-3E81-9608-D2D6E9352532> /System/Library/PrivateFrameworks/ApplePushService.framework/Versions/A/ApplePu shService

0x7fff870f2000 - 0x7fff87151ff7 com.apple.StoreFoundation (1.0 - 1) <2F4B0037-C611-3561-A381-4FFFE4182830> /System/Library/PrivateFrameworks/StoreFoundation.framework/Versions/A/StoreFou ndation

0x7fff87152000 - 0x7fff87236fff libcrypto.0.9.8.dylib (52.10.1) <2A2924DE-63FB-37F6-B102-84D69240675B> /usr/lib/libcrypto.0.9.8.dylib

0x7fff87237000 - 0x7fff87292fef libTIFF.dylib (1232) <56D444B7-A37A-30BC-80B5-5E702FFAAAAB> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib

0x7fff8730e000 - 0x7fff87382fff com.apple.ApplicationServices.ATS (360 - 375) <2824D38D-460D-353C-9D18-499B4BEEABB7> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS

0x7fff87383000 - 0x7fff875feff7 com.apple.CoreData (111 - 526.1) <DC4F037B-B7F4-381A-B939-4414489D76BF> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData

0x7fff875ff000 - 0x7fff8764cfff com.apple.ImageCaptureCore (6.0 - 6.0) <C2DED299-7E2B-3501-9FD6-74892A7484B3> /System/Library/Frameworks/ImageCaptureCore.framework/Versions/A/ImageCaptureCo re

0x7fff87658000 - 0x7fff8765fff7 com.apple.phonenumbers (1.1.1 - 105) <AE39B6FE-05AB-3181-BB2A-4D50A8B392F2> /System/Library/PrivateFrameworks/PhoneNumbers.framework/Versions/A/PhoneNumber s

0x7fff87660000 - 0x7fff87662fff libsystem_configuration.dylib (699.1.5) <5E14864E-089A-3D84-85A4-980B776427A8> /usr/lib/system/libsystem_configuration.dylib

0x7fff87663000 - 0x7fff87666ff7 com.apple.Mangrove (1.0 - 1) <2AF1CAE9-8BF9-33C4-9C1B-123DBAF1522B> /System/Library/PrivateFrameworks/Mangrove.framework/Versions/A/Mangrove

0x7fff87672000 - 0x7fff87675fff libScreenReader.dylib (390.21) <364E0A52-4076-3F55-8C77-7CC5E085E4C4> /usr/lib/libScreenReader.dylib

0x7fff87676000 - 0x7fff87690ff7 liblzma.5.dylib (7) <1D03E875-A7C0-3028-814C-3C27F7B7C079> /usr/lib/liblzma.5.dylib

0x7fff8769e000 - 0x7fff876a7fff com.apple.DisplayServicesFW (2.9 - 372.1) <30E61754-D83C-330A-AE60-533F27BEBFF5> /System/Library/PrivateFrameworks/DisplayServices.framework/Versions/A/DisplayS ervices

0x7fff876a8000 - 0x7fff876e0fff com.apple.RemoteViewServices (2.0 - 99) <C9A62691-B0D9-34B7-B71C-A48B5F4DC553> /System/Library/PrivateFrameworks/RemoteViewServices.framework/Versions/A/Remot eViewServices

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0x7fff92068000 - 0x7fff92314fff com.apple.GeoServices (1.0 - 982.4.10) <8A7FE04A-2785-30E7-A6E2-DC15D170DAF5> /System/Library/PrivateFrameworks/GeoServices.framework/Versions/A/GeoServices

0x7fff92416000 - 0x7fff92439ff7 com.apple.idsfoundation (10.0 - 1000) <E603D03E-6EFF-375B-AC5E-1F888EDB2D49> /System/Library/PrivateFrameworks/IDSFoundation.framework/Versions/A/IDSFoundat ion

0x7fff9243a000 - 0x7fff92447fff com.apple.ProtocolBuffer (1 - 225.1) <2D502FBB-D2A0-3937-A5C5-385FA65B3874> /System/Library/PrivateFrameworks/ProtocolBuffer.framework/Versions/A/ProtocolB uffer

0x7fff92448000 - 0x7fff92480ffb libsystem_network.dylib (411.1) <2EC3A005-473F-3C36-A665-F88B5BACC7F0> /usr/lib/system/libsystem_network.dylib

0x7fff92496000 - 0x7fff9249bff7 com.apple.ServerInformation (2.0 - 1) <78FDEDE5-202A-3A65-BE75-B0F44A811C80> /System/Library/PrivateFrameworks/ServerInformation.framework/Versions/A/Server Information

0x7fff9249c000 - 0x7fff924a5ff3 com.apple.CommonAuth (4.0 - 2.0) <BA9F5A09-D200-3D18-9F4A-20C789291A30> /System/Library/PrivateFrameworks/CommonAuth.framework/Versions/A/CommonAuth

0x7fff924a6000 - 0x7fff924d4ff7 com.apple.CommerceKit (1.2.0 - 376.6.2) <684FCA6B-0F93-35EA-8174-63FEFFE05202> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/CommerceKit

0x7fff92733000 - 0x7fff927eeff7 com.apple.DiscRecording (9.0 - 9000.4.2) <9BB46993-311A-3F2E-BD77-3CBEFB71C1F0> /System/Library/Frameworks/DiscRecording.framework/Versions/A/DiscRecording

0x7fff927ef000 - 0x7fff927fdfff com.apple.AddressBook.ContactsFoundation (9.0 - 1563) <CCAB74BF-947C-384D-B4C8-E2118145555B> /System/Library/PrivateFrameworks/ContactsFoundation.framework/Versions/A/Conta ctsFoundation

0x7fff927fe000 - 0x7fff92916ffb com.apple.CoreText (352.0 - 454.3) <B3B8C775-14FA-38F3-9CD5-830422AE9C49> /System/Library/Frameworks/CoreText.framework/Versions/A/CoreText

0x7fff92917000 - 0x7fff92a82ff7 com.apple.audio.toolbox.AudioToolbox (1.12 - 1.12) <5C6DBEB4-F2EA-3262-B9FC-AFB89404C1DA> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox

0x7fff92a83000 - 0x7fff92a84ffb libremovefile.dylib (35) <3485B5F4-6CE8-3C62-8DFD-8736ED6E8531> /usr/lib/system/libremovefile.dylib

0x7fff92a85000 - 0x7fff92aa0fff com.apple.PackageKit.PackageUIKit (3.0 - 436) <A9D85786-9323-3C2D-A6A0-83443014A750> /System/Library/PrivateFrameworks/PackageKit.framework/Frameworks/PackageUIKit. framework/Versions/A/PackageUIKit

0x7fff92aa1000 - 0x7fff92ed1fff com.apple.vision.FaceCore (3.1.6 - 3.1.6) <C3B823AA-C261-37D3-B4AC-C59CE91C8241> /System/Library/PrivateFrameworks/FaceCore.framework/Versions/A/FaceCore

0x7fff92ed2000 - 0x7fff92f39ffb com.apple.datadetectorscore (6.0 - 396.1.1) <80379385-A4EC-3F9B-AFED-9B1DF781943D> /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/DataDe tectorsCore

0x7fff92f3f000 - 0x7fff92f5cfff libsystem_kernel.dylib (2782.10.72) <97CD7ACD-EA0C-3434-BEFC-FCD013D6BB73> /usr/lib/system/libsystem_kernel.dylib

0x7fff92f6a000 - 0x7fff92f7dff7 com.apple.CoreBluetooth (1.0 - 1) <FA9B43B3-E183-3040-AE25-66EF9870CF35> /System/Library/Frameworks/CoreBluetooth.framework/Versions/A/CoreBluetooth

0x7fff92fe4000 - 0x7fff92fe7fff com.apple.help (1.3.3 - 46) <CA4541F4-CEF5-355C-8F1F-EA65DC1B400F> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help

0x7fff92fe8000 - 0x7fff93511ff7 com.apple.QuartzComposer (5.1 - 325.1) <ABCC8B0F-9961-37D3-B231-9F2B9E027411> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzCompose r.framework/Versions/A/QuartzComposer

0x7fff9356d000 - 0x7fff935feff7 libCoreStorage.dylib (471.10.6) <892DEEE7-C8C7-35EA-931D-FF9862BDEB2B> /usr/lib/libCoreStorage.dylib

0x7fff93619000 - 0x7fff9367eff7 com.apple.ids (10.0 - 1000) <BAF9E069-888A-30EB-B247-DC6311B53B67> /System/Library/PrivateFrameworks/IDS.framework/Versions/A/IDS

0x7fff936ad000 - 0x7fff936d8fff libc++abi.dylib (125) <88A22A0F-87C6-3002-BFBA-AC0F2808B8B9> /usr/lib/libc++abi.dylib

0x7fff936d9000 - 0x7fff936dfff7 libsystem_networkextension.dylib (167.1.10) <29AB225B-D7FB-30ED-9600-65D44B9A9442> /usr/lib/system/libsystem_networkextension.dylib

0x7fff936e6000 - 0x7fff936e7fff libquit.dylib (182) <9C30277D-0220-381E-8543-51227DE5D23F> /usr/lib/libquit.dylib

0x7fff936e8000 - 0x7fff936e9fff libsystem_secinit.dylib (18) <581DAD0F-6B63-3A48-B63B-917AF799ABAA> /usr/lib/system/libsystem_secinit.dylib

0x7fff93709000 - 0x7fff93726fff com.apple.DistributionKit (700 - 920) <E0ED0C5F-6C97-3AB5-A33C-58DE0C1100A3> /System/Library/PrivateFrameworks/Install.framework/Frameworks/DistributionKit. framework/Versions/A/DistributionKit

0x7fff93727000 - 0x7fff9372bfff libcache.dylib (69) <45E9A2E7-99C4-36B2-BEE3-0C4E11614AD1> /usr/lib/system/libcache.dylib

0x7fff9372c000 - 0x7fff93a30ffb com.apple.HIToolbox (2.1.1 - 757.3) <D827FC03-5668-3AA4-AF0E-46EEF7358EEA> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox

0x7fff93aea000 - 0x7fff93c32ff7 com.apple.WebKitLegacy (10600 - 10600.3.18) <91B3E705-1378-3F73-B079-3223E838B629> /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebKitLegacy. framework/Versions/A/WebKitLegacy

0x7fff94579000 - 0x7fff945a1fff libxpc.dylib (559.10.3) <876216DC-D5D3-381E-8AF9-49AE464E5107> /usr/lib/system/libxpc.dylib

0x7fff945a2000 - 0x7fff945b4ff7 com.apple.ImageCapture (9.0 - 9.0) <7FB65DD4-56B5-35C4-862C-7A2DED991D1F> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture

0x7fff945b5000 - 0x7fff945ecffb com.apple.LDAPFramework (2.4.28 - 194.5) <D22234AA-8B30-3010-8CF0-67516D52CC33> /System/Library/Frameworks/LDAP.framework/Versions/A/LDAP

0x7fff945ed000 - 0x7fff945f1fff libspindump.dylib (182) <085978DC-A34D-3B72-BC7B-025C35A0A373> /usr/lib/libspindump.dylib

0x7fff945f2000 - 0x7fff94666ff3 com.apple.securityfoundation (6.0 - 55126) <DEC91795-7754-334A-8CDA-B429F41B922D> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation

0x7fff94667000 - 0x7fff94669ff7 libutil.dylib (38) <471AD65E-B86E-3C4A-8ABD-B8665A2BCE3F> /usr/lib/libutil.dylib

0x7fff9466a000 - 0x7fff946a3fff com.apple.AirPlaySupport (2.0 - 215.15) <C36CC8AF-27CC-3B18-9C3C-3F845B35FDEC> /System/Library/PrivateFrameworks/AirPlaySupport.framework/Versions/A/AirPlaySu pport

0x7fff946a4000 - 0x7fff946affdb com.apple.AppleFSCompression (68.1.1 - 1.0) <F30E8CA3-50B3-3B44-90A0-803C5C308BFE> /System/Library/PrivateFrameworks/AppleFSCompression.framework/Versions/A/Apple FSCompression

0x7fff946b0000 - 0x7fff946bbff7 com.apple.speech.synthesis.framework (5.3.3 - 5.3.3) <7DF3C68C-B219-3E13-AE72-24B8606A1560> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis

0x7fff946bc000 - 0x7fff946e1fff libPng.dylib (1232) <10DC46CC-A4FD-3B1A-AA23-E4F12938BC13> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib

0x7fff946e2000 - 0x7fff946e7fff com.apple.DiskArbitration (2.6 - 2.6) <0DFF4D9B-2AC3-3B82-B5C5-30F4EFBD2DB9> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration

0x7fff946e8000 - 0x7fff946eafff com.apple.EFILogin (2.0 - 2) <39895ACB-E756-342C-ABE5-DB7100EF0A69> /System/Library/PrivateFrameworks/EFILogin.framework/Versions/A/EFILogin

0x7fff946eb000 - 0x7fff94737ff7 libcups.2.dylib (408) <9CECCDE3-51D7-3028-830C-F58BD36E3317> /usr/lib/libcups.2.dylib

0x7fff9475b000 - 0x7fff9483bfff com.apple.QuickLookUIFramework (5.0 - 675.13) <A4B5E57E-F363-3C63-8861-4DCEAC3FB23B> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuickLookUI.f ramework/Versions/A/QuickLookUI

0x7fff9483c000 - 0x7fff9483cfff com.apple.audio.units.AudioUnit (1.12 - 1.12) <76EF1C9D-DEA4-3E55-A134-4099B2FD2CF2> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit

0x7fff9483d000 - 0x7fff94845ffb libcopyfile.dylib (118.1.2) <0C68D3A6-ACDD-3EF3-991A-CC82C32AB836> /usr/lib/system/libcopyfile.dylib

0x7fff94913000 - 0x7fff9492cfff com.apple.openscripting (1.4 - 162) <80DFF366-B950-3F79-903F-99DA0FFDB570> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting

0x7fff9492d000 - 0x7fff94951ff7 com.apple.facetimeservices (10.0 - 1000) <3DCF679D-B06D-3CB4-AE6E-FBC122959529> /System/Library/PrivateFrameworks/FTServices.framework/Versions/A/FTServices

0x7fff949a2000 - 0x7fff94a96fff libFontParser.dylib (134.1) <EA8452DB-9221-3608-95BF-496F58106313> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontParser.dylib

0x7fff94a97000 - 0x7fff94aacfff com.apple.ToneKit (1.0 - 1) <CA375645-8DE1-3DE8-A2E0-0537849DF59B> /System/Library/PrivateFrameworks/ToneKit.framework/Versions/A/ToneKit

0x7fff94aad000 - 0x7fff94ab8ff7 com.apple.DirectoryService.Framework (10.10 - 187) <29F7A48C-D8DD-33EB-B9E3-863DA7DBB421> /System/Library/Frameworks/DirectoryService.framework/Versions/A/DirectoryServi ce

0x7fff94ab9000 - 0x7fff94af9ff7 com.apple.CloudDocs (1.0 - 280.6) <C1179CEF-E058-3E16-BF90-C059FE7CDE77> /System/Library/PrivateFrameworks/CloudDocs.framework/Versions/A/CloudDocs

0x7fff94afa000 - 0x7fff94b7efff com.apple.ViewBridge (103.1 - 103.1) <BABD572C-58AA-362C-B246-D45DCD990D16> /System/Library/PrivateFrameworks/ViewBridge.framework/Versions/A/ViewBridge

0x7fff94b7f000 - 0x7fff94e9afcf com.apple.vImage (8.0 - 8.0) <1183FE6A-FDB6-3B3B-928D-50C7909F2308> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/vImage

0x7fff94e9b000 - 0x7fff94ea9ff7 com.apple.opengl (11.1.1 - 11.1.1) <F79F5FFF-372E-329E-81FB-EE9BD6A2A7A7> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL

0x7fff94eaa000 - 0x7fff94f48fff com.apple.Metadata (10.7.0 - 917.1) <46BE997C-B1F4-3BED-9332-FAC87297C87A> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Metadata

0x7fff94f49000 - 0x7fff95356ff7 libLAPACK.dylib (1128) <F9201AE7-B031-36DB-BCF8-971E994EF7C1> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib

0x7fff95380000 - 0x7fff95380fff libOpenScriptingUtil.dylib (162) <EFD79173-A9DA-3AE6-BE15-3948938204A6> /usr/lib/libOpenScriptingUtil.dylib

0x7fff953a6000 - 0x7fff9542ffff com.apple.CoreSymbolication (3.1 - 57020) <FDF8F348-164D-38F9-90EB-F42585DD2C77> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSy mbolication

0x7fff95430000 - 0x7fff9556aff7 com.apple.ImageIO.framework (3.3.0 - 1232) <A9682E9F-4917-3926-A035-7FEE7FF9D2AB> /System/Library/Frameworks/ImageIO.framework/Versions/A/ImageIO

0x7fff9556b000 - 0x7fff95589ff7 com.apple.addressbook.vCard (9.0 - 1563) <370F3435-855E-3C60-9CC9-B3F24AC1AF97> /System/Library/PrivateFrameworks/vCard.framework/Versions/A/vCard

0x7fff9558a000 - 0x7fff955bcff3 com.apple.frameworks.CoreDaemon (1.3 - 1.3) <C6DB0A07-F8E4-3837-BCA9-225F460EDA81> /System/Library/PrivateFrameworks/CoreDaemon.framework/Versions/B/CoreDaemon

0x7fff955bd000 - 0x7fff9563afff com.apple.CoreServices.OSServices (640.3 - 640.3) <84A91B00-0ED4-350C-B30A-AEAE437AE02A> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices

0x7fff9563b000 - 0x7fff956e1ff7 com.apple.PDFKit (3.1 - 3.1) <D2D019DD-5DCA-3C0D-B9B7-0F919A6CD1DD> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/PDFKit.framew ork/Versions/A/PDFKit

0x7fff956e2000 - 0x7fff95712ff3 com.apple.CoreAVCHD (5.7.5 - 5750.4.1) <3E51287C-E97D-3886-BE88-8F6872400876> /System/Library/PrivateFrameworks/CoreAVCHD.framework/Versions/A/CoreAVCHD

0x7fff95717000 - 0x7fff957b6df7 com.apple.AppleJPEG (1.0 - 1) <9BB3D7DF-630A-3E1C-A124-12D6C4D0DE70> /System/Library/PrivateFrameworks/AppleJPEG.framework/Versions/A/AppleJPEG

0x7fff95818000 - 0x7fff9584bff7 com.apple.MediaKit (16 - 757) <345EDAFE-3E39-3B0F-8D84-54657EC4396D> /System/Library/PrivateFrameworks/MediaKit.framework/Versions/A/MediaKit



External Modification Summary:

Calls made by other processes targeting this process:

task_for_pid: 2

thread_create: 1

thread_set_state: 0

Calls made by this process:

task_for_pid: 0

thread_create: 0

thread_set_state: 0

Calls made by all processes on this machine:

task_for_pid: 17924

thread_create: 3

thread_set_state: 0



VM Region Summary:

ReadOnly portion of Libraries: Total=256.7M resident=130.8M(51%) swapped_out_or_unallocated=125.9M(49%)

Writable regions: Total=1.1G written=4980K(0%) resident=9824K(1%) swapped_out=8K(0%) unallocated=1.1G(99%)


REGION TYPE VIRTUAL

=========== =======

Activity Tracing 2048K

CG backing stores 248K

CG image 8K

CG shared images 208K

CoreImage 8K

CoreServices 168K

JS JIT generated code 8K

JS JIT generated code (reserved) 1.0G reserved VM address space (unallocated)

Kernel Alloc Once 8K

MALLOC 50.4M

MALLOC (admin) 32K

Memory Tag 242 12K

OpenCL 16K

SQLite page cache 128K

STACK GUARD 56.0M

Stack 13.7M

VM_ALLOCATE 17.2M

WebKit Malloc 768K

__DATA 26.9M

__IMAGE 528K

__LINKEDIT 70.4M

__TEXT 186.4M

__UNICODE 544K

mapped file 58.8M

shared memory 4K

=========== =======

TOTAL 1.5G

TOTAL, minus reserved VM space 484.3M




Model: MacBookAir6,2, BootROM MBA61.0099.B18, 2 processors, Intel Core i5, 1.4 GHz, 4 GB, SMC 2.13f15

Graphics: Intel HD Graphics 5000, Intel HD Graphics 5000, Built-In

Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1600 MHz, 0x80AD, 0x483943434E4E4E384A544D4C41522D4E544D

Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1600 MHz, 0x80AD, 0x483943434E4E4E384A544D4C41522D4E544D

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x117), Broadcom BCM43xx 1.0 (7.15.159.13.12)

Bluetooth: Version 4.3.2f6 15235, 3 services, 27 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en0

Serial ATA Device: APPLE SSD SD0128F, 121.33 GB

USB Device: Internal Memory Card Reader

USB Device: BRCM20702 Hub

USB Device: Bluetooth USB Host Controller

Thunderbolt Bus: MacBook Air, Apple Inc., 23.6

MacBook Air (13-inch, Early 2014), iOS 8.1.3

Posted on Feb 17, 2015 8:11 PM

Reply
Question marked as Best reply

Posted on Feb 17, 2015 11:31 PM

If Safari crashes on launch and you don't have another web browser, you should be able to launch Safari by starting up in safe mode.

You may have installed the "Genieo" or "InstallMac" ad-injection malware. Follow the instructions on this Apple Support page to remove it.

Back up all data before making any changes.

One of the steps in the article is to remove malicious Safari extensions. Do the equivalent in the Chrome and Firefox browsers, if you use either of those.

After removing the malware, remember to reset your home page in all the web browsers affected, if it was changed.

If you don't find any of the files or extensions listed, or if removing them doesn't stop the ad injection, then you may have one of the other kinds of adware covered by the support article. Follow the rest of the instructions in the article.

If you find Apple's instructions too hard to follow, ask for an alternative that doesn't require you to trust a black-box application without knowing what it does.

Make sure you don't repeat the mistake that led you to install the malware. Chances are you got it from an Internet cesspit such as "Softonic" or "CNET Download." Never visit either of those sites again. You might also have downloaded it from an ad in a page on some other site. The ad would probably have included a large green button labeled "Download" or "Download Now" in white letters. The button is designed to confuse people who intend to download something else on the same page. If you ever download a file that isn't obviously what you expected, delete it immediately.

In the Security & Privacy pane of System Preferences, select the General tab. The radio button marked Anywhere should not be selected. If it is, click the lock icon to unlock the settings, then select one of the other buttons. After that, don't ignore a warning that you are about to run or install an application from an unknown developer.

Still in System Preferences, open the App Store or Software Update pane and check the box marked

Install system data files and security updates (OS X 10.10 or later)

or

Download updates automatically (OS X 10.9 or earlier)

if it's not already checked.

2 replies
Question marked as Best reply

Feb 17, 2015 11:31 PM in response to jlam2

If Safari crashes on launch and you don't have another web browser, you should be able to launch Safari by starting up in safe mode.

You may have installed the "Genieo" or "InstallMac" ad-injection malware. Follow the instructions on this Apple Support page to remove it.

Back up all data before making any changes.

One of the steps in the article is to remove malicious Safari extensions. Do the equivalent in the Chrome and Firefox browsers, if you use either of those.

After removing the malware, remember to reset your home page in all the web browsers affected, if it was changed.

If you don't find any of the files or extensions listed, or if removing them doesn't stop the ad injection, then you may have one of the other kinds of adware covered by the support article. Follow the rest of the instructions in the article.

If you find Apple's instructions too hard to follow, ask for an alternative that doesn't require you to trust a black-box application without knowing what it does.

Make sure you don't repeat the mistake that led you to install the malware. Chances are you got it from an Internet cesspit such as "Softonic" or "CNET Download." Never visit either of those sites again. You might also have downloaded it from an ad in a page on some other site. The ad would probably have included a large green button labeled "Download" or "Download Now" in white letters. The button is designed to confuse people who intend to download something else on the same page. If you ever download a file that isn't obviously what you expected, delete it immediately.

In the Security & Privacy pane of System Preferences, select the General tab. The radio button marked Anywhere should not be selected. If it is, click the lock icon to unlock the settings, then select one of the other buttons. After that, don't ignore a warning that you are about to run or install an application from an unknown developer.

Still in System Preferences, open the App Store or Software Update pane and check the box marked

Install system data files and security updates (OS X 10.10 or later)

or

Download updates automatically (OS X 10.9 or earlier)

if it's not already checked.

Safari quits unexpectedly whenever I try to open it

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