Q: iPhone cannot connect with laptop with USB 3.0

I tried connecting my phone to the laptop,it kept connect and disconnect to my laptop but no stable connection happened. So i tried with my friend's lightning cable and it also not worked. I also tried connecting his phone to my laptop but still doesn't work. So i tried reinstalling iTunes and still the problem happened. Anyone here can help me with this?

iPhone 5s, iOS 8.1.2

Posted on Feb 18, 2015 1:40 AM

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Q: iPhone cannot connect with laptop with USB 3.0

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by sterling r,

sterling r Feb 19, 2015 7:38 AM in response to Jedex07
Community Specialists

Feb 19, 2015 7:38 AM in response to Jedex07

Hi Jedex07,

It sounds like the USB connection between your phone and your computer is not working correctly. Using another cable is where I would have started as well. Next I would use the rest of the troubleshooting in the following article, named:

iTunes: Resolve USB-related alerts

Thank you for using Apple Support Communities.
Cheers,
Sterling
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Q: iPhone cannot connect with laptop with USB 3.0

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by sterling r,

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