My iTunes will not open!
My iTunes will not open, I have been through all the steps shown, I've deleted sidb and sidd files, re-installed iTunes and quick time, made other user accounts. Nothing has worked!! Please help!
User profile for user:
mario49
User level:
Community Specialist
Hi bjl1969,
Thanks for using Apple Support Communities. Based on what you stated, it sounds like iTunes will not launch on different user accounts. It looks like you have already done some troubleshooting. I can see this must be frustrating. I would recommend that you read this article, it may be able to help the issue.
When troubleshooting system-wide issues with iTunes, try these steps:
- Check for viruses. Windows viruses can interfere with a variety of computer functions, including iTunes.
- Make sure that you have current anti-virus software installed with up-to-date virus definitions.
- Scan your system.
- Check for anti-virus and Internet security software. Internet security software may cause iTunes to quit unexpectedly. Try disabling the Internet security software temporarily or exempting iTunes from any active scanning done by the software. If this resolves the issue, check with the maker of the software for an update to the software or its virus definitions. Learn more about fixing security software issues.
- Check for conflicting processes. Sometimes other programs and startup items can conflict with iTunes.
- Remove iTunes configuration files. Removing unusable configuration files from iTunes can resolve launch issues.
- Check the iTunes installations. An improper installation of iTunes can contribute to a variety of issues. Follow these steps to completely reinstall iTunes.
- Update the drivers on your PC. Outdated drivers on your computer can cause strange behavior with iTunes, iPod devices, and other apps. Learn how to update the drivers on your computer.
Have a good one,
Mario