EliseABU

Level 1 (0 points)

Q: How do I resolve Error (-54) on my pc

Every time I try to backup or sync my phone, it cancels the sync and says it cannot complete due to Error -54.... I have an HP, how do I fix this?

iPhone 5s, iOS 8.1.1

Posted on Feb 18, 2015 9:57 AM

I have this question too

Q: How do I resolve Error (-54) on my pc

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Helpful answers

by sterling r,

sterling r Feb 19, 2015 10:48 AM in response to EliseABU
Community Specialists

Feb 19, 2015 10:48 AM in response to EliseABU

Hello EliseABU,

If I understand correctly, anytime you plug your phone into your computer to sync or back it up you get this error code 54. I would start by using the troubleshooting in this article, named:

Resolve iOS update and restore errors

If that does not resolve the error, then use the troubleshooting in this article for issues between iTunes and USB devices:

iTunes: Resolve USB-related alerts

Thank you for using Apple Support Communities.
Regards,
Sterling
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