Mil1

Q: Got new ipad but it won't accept my apple id and password

I have an Ipad 2 and am trying to get it to log into my icloud account that has another ipad on it. I have IOS8.1.3 on the Ipad 2 but keep getting the message that I have an unsupported Apple ID and that I must use an email address. The Ipad 3 works fine on icloud and I have used all the sign-in from it. What next?

iPad 2, iOS 8.1.3

Posted on Feb 18, 2015 1:53 PM

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Q: Got new ipad but it won't accept my apple id and password

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  • by jeffd55,Solvedanswer

    jeffd55 jeffd55 Feb 19, 2015 2:09 PM in response to Mil1
    Community Specialists
    Feb 19, 2015 2:09 PM in response to Mil1

    Hello Mil1,

     

    Thank you for using Apple Support Communities. 

     

    I understand you are getting an "unsupported Apple ID" error message when you try to sign in to your iCloud account. The following article has suggestions for troubleshooting iCloud issues. The following seems to address your issue:

    I get an “Unsupported Apple ID” error when I try to sign in to iCloud from my iPhone, iPad or iPod touch.

    Depending on how you created your Apple ID, you may not be able to create an iCloud account with your current Apple ID. If your Apple ID works with the iTunes Store, App Store, Game Center, FaceTime, or other Apple services, your Apple ID should work for iCloud. Also, if you created your Apple ID while you applied for a job at jobs.apple.com, your Apple ID should work for iCloud. If you can't use your Apple ID with any Apple services, it might not be compatible with iCloud. Contact iCloud Support for assistance.

     

    The full article for your information:

    iCloud: Account troubleshooting - Apple Support

     

    Regards,
    Jeff D.