iTunes will not start on desktop. How to solve?

Question

Footplate Author

Level 1

13 points

iTunes will not start on desktop. How to solve?

Over the last few weeks, iTunes will not start without my going through several reboots of my desktop.

When it does deign to start it always goes through the interminable "checking iTunes library".

Also, when it finally starts, it is frequently not now finding my iPhone.

It won't always connect with the iTunes store.

I could uninstall and re install but I don't know how to do this without losing the libraries.

Why is this happening and is there an easy solution, please?

iPad 2, iOS 7.0.6

Posted on Feb 18, 2015 11:35 AM

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Answer 1

chuck_3rd

Community Specialist

Feb 19, 2015 1:09 PM in response to Footplate

Hi Footplate,

To troubleshoot this sisue where iTunes has periodic issues with launching on your Windows PC, I'd like you to please follow the instructions in the article linked to below.

iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues - Apple Support

Thanks for using the Apple Support Communities!

Cheers,

Alex H.

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Answer 2

Footplate Author

Level 1

13 points

Feb 22, 2015 12:12 PM in response to chuck_3rd

Thanks for this. I will respond in more detail once I work my way through the suggestions.

As an aside, my iPhone started iTunes when plugged in, this morning. But the site neither recognised the iPhone nor would connect to the iPhones store. It hung on the annoying Genius update. Replugging did not even open iTunes.

Thanks again.

Ron

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Answer 3

Footplate Author

Level 1

13 points

Mar 4, 2015 6:51 PM in response to Footplate

It's been a few days. I tried some of the suggestions but gained more success by booting up the desktop and letting it run for several minutes before trying to start iTunes. But there was still an issue - Genius caused the site to hang. In the end, I have terminated Genius. Touch wood.

Thank you

Ron

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