I cannot connect my Iphone 5S to my laptop PC. I inadvertently removed Bonjour from my harddrive but reinstalled it. Still PC does not recognize phone when I plug it in.

Question

I cannot connect my Iphone 5S to my laptop PC. I inadvertently removed Bonjour from my harddrive but reinstalled it. Still PC does not recognize phone when I plug it in.

I cannot connect my Iphone to my laptop PC. I inadvertently removed Bonjour from my computer but reinstalled it. Still the computer does not recognize the phone when it is plugged in.

iPhone 5s, iOS 8.1.1

Posted on Feb 18, 2015 11:46 AM

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Answer 1

Jason L

Community Specialist

Feb 19, 2015 1:14 PM in response to careyfromfresno

Hi there Carey,

Welcome to Apple Support Communities.

The article linked below provides a lot of great information and troubleshooting tips that can help you resolve the issue you described, where your iPhone 5s isn’t recognized by iTunes on your PC.

iPhone, iPad, or iPod not recognized in iTunes for Windows - Apple Support

So long,

-Jason

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