Can anybody help please? My iPad will not receive emails on tiscali ( talk talk) account. It sends them but wil not receive any. I contacted Apple they told me to follow the steps I've already tried. Change the outgoing server port to 25 keep the incoming to 110. Yesterday it was the other way round, it would not send! But received! Today it's swapped. I'm so confused. Please help
My suggestion would be to delete the account and start all over again. Many times that makes more sense than trying to troubleshoot by adjusting settings for the particular account.
If you don't want to do that, try the email provider for help support.
TThanks but I've tried deleting the account and starting again many times, it still does not receive emails.
I suggest you contact support for your email provider and see what settings you need to have on the device. Demo also provided you with links to the email provider support. They are the only ones that can provide you the correct settings for your mail account.
yyes we've double checked the settings for talk talk and they are exactly what we have on there. The link mentinned above may be useful to
try thanks. Can I change our pop setting to IMAP?
Not if the email provider does not support IMAP. You have to go with what they support. It all seems funny that one day it is sending and then another receiving mail that is failing. That makes me think it is not an iPhone issue but a mail provider issue. If you have removed the account from the phone and then added it back, setting it up as the provider stated, then something is going wrong on their end.
Did you talk to talk talk, or did you just work from a website? Also, where the iPhone mail setup says that the username and password are optional in a couple of places, many mail providers require them.
And yes we have filled in the optional username and passwords too. Thanks
sorry not sure if my first reply sent. It automatically fills in as a pop account. It's an iPad not iPhone if that matters? And no I've not spoken to talk talk only followed their instructions thank you for all your suggestions.
It doesn't matter whether it's an iPhone or an iPad, the operating system and the settings are the essentially the same for both devices and for the purposes of setting up mail accounts, they settings should be identical on both devices.
I assume that you can send and receive your email on a computer or haven't you tried that? If nothing else is working, maybe it's time to contact talk talk support by phone and get help.
Yes the main computer sends and receives emails fine. It's weird as when I spoke to an apple support person they informed me to change outgoing server to 25 which I'd tried many times before and it just reads verifying for ages and the screen freezes, but after that we received an email from the apple support man!! And I could reply back even though I had to close the frozen screen down as it wouldn't stop verifying. But that was it, it only worked that once! Now it's just back to sending emails and not receiving any.
HI thanks for the links they both seem to be for imap not pop setting though, mines a pop one? Are you able to help me with this please? Thanks
AAlso I've just looked on talk talk website and there's a few people discussing it in a forum saying talk talk is not compatible with iPad air. And to try changing it to IMAP from pop when setting up mail. This is ridiculous, surely it shouldn't be this hard to have email?
If you check the computer, does it show that the account is POP? If so, and when trying to set it up on the iPhone it is trying to set up as IMAP, then you have to do something to "fool" the phone into creating a POP account.
When you go to add the account, purposely make a mistake in your password. After that, the account will not verify. That will take you to a screen that allows you to choose POP or IMAP. Go ahead and choose POP, and enter the account details. Again, make sure you have gotten the correct settings from your email provider. See what happens.
If you're looking to set up the account using pop then if you mak a mistake in the username or password then it'll give you the option to choose pop or imap, if you're already using imap/pop then try using SSL & port 993 (imap) or 995 (pop)
Mail problem
