mossman566

Q: I cannot get my remote to work and move to the left it only moves up and down

I have the aluminum remote.

It was working fine.

Then I starting having problems selecting letters in the search mode.

Now I can get the remote to move to the left or right it only goes up and down.

I cannot get to settings to try to repair the remote.

I have changed batteries.

 

I have unplugged the whole unit from the power and replugged it in after waiting awhile.

 

Help

 

Very frustrating

 

Ron M.

 

<Edited By Host>

Posted on Feb 20, 2015 7:50 AM

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Q: I cannot get my remote to work and move to the left it only moves up and down

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  • Helpful answers

  • by joe_7399,

    joe_7399 joe_7399 Feb 20, 2015 7:41 AM in response to mossman566
    Community Specialists
    Feb 20, 2015 7:41 AM in response to mossman566

    Hello mossman566,

     

    Welcome to the Apple Support Communities!

     

    I understand that your Apple Remote is not working when you press the left or right directions. It sounds like you have completed some great troubleshooting already, but I would suggest to read over the attached article for further information. Depending what device you are using your Apple Remote with, there may be different troubleshooting steps. 

     

    Troubleshooting the Apple Remote - Apple Support

     

    Have a great day,

    Joe

  • by Rudegar,

    Rudegar Rudegar Feb 20, 2015 8:01 AM in response to mossman566
    Level 7 (28,783 points)
    Apple TV
    Feb 20, 2015 8:01 AM in response to mossman566

    a bottom work by pressing down on micro switches there would be 4 in this case up, down, left and right if one or more of those were defect and did not respond what you describe would be the result