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Lost pages file

We were working on a pages file over our mac based server (V10.10.1 on a 2009 Mac Mini) with a Drobo hard drive. An employee was working right along on a large document when he could no longer save. Then the file disappeared on server and a copy of the file could not be made back on the server or on a local hard drive on his machine. Eventually, pages crashed. The file is gone, loosing a document that took over 7 weeks and 100 hours to produce. We would really like to get that document back.


1. Does anyone know where the temp files are kept in Pages 5.5.2 (2120)?

2. This happened two or three times now, is there any feed on where the bug may lie on Pages that causes this problem.


Thanks!

MacBook Pro (Retina, 13-inch, Mid 2014), OS X Yosemite (10.10.2), Pages 5.5.2 / Server V10.10.1

Posted on Feb 18, 2015 7:08 PM

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Posted on Feb 19, 2015 5:45 AM

A Drobo on a server should be configured for RAID 1, 5, or 6 redundancy so that you do not lose data if a single drive fails. Accordingly, that missing document should have been written to multiple drives in the Drobo, which also should have had Time Machine configured to provide another level of document redundancy and recovery. Have your administrator check again for that missing document. Assumption: Your Drobo is using Apple's HFS+, and not Microsoft NTFS filesystems with client NTFS third-party driver solutions.


Pages v5.5.2 writes temporary information into the following variable location:

/var/folders/letter_/30alphanumeric characters/capital letter/


Each boot cycle will clear this location, so looking for temporary document content is futile after a reboot. I used opensnoop in a terminal aimed at the Pages v5.5.2 process to track all filesystem access during a Pages launch, file creation, save, and quit.


Another way files can appear to vanish is when a document is saved to iCloud gen 1, and Yosemite's iCloud Drive is enabled. The documents are converted to iCloud Drive (gen 2), and are no longer available to systems not running iCloud Drive.


Do to its feature limitations (compared to just about any other word processor on the market), and Apple's limited commitment to its improvement/bug fixes, it is hard to say what constitutes expected behavior, bugs, or just plain crapware. Pages v5 (any release) is not professional/business grade software, and using it in this capacity constitutes expensive, and unacceptable risk. The reviews in the OS X App Store for this product speak volumes to this paragraph.

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Question marked as Best reply

Feb 19, 2015 5:45 AM in response to GMANArch

A Drobo on a server should be configured for RAID 1, 5, or 6 redundancy so that you do not lose data if a single drive fails. Accordingly, that missing document should have been written to multiple drives in the Drobo, which also should have had Time Machine configured to provide another level of document redundancy and recovery. Have your administrator check again for that missing document. Assumption: Your Drobo is using Apple's HFS+, and not Microsoft NTFS filesystems with client NTFS third-party driver solutions.


Pages v5.5.2 writes temporary information into the following variable location:

/var/folders/letter_/30alphanumeric characters/capital letter/


Each boot cycle will clear this location, so looking for temporary document content is futile after a reboot. I used opensnoop in a terminal aimed at the Pages v5.5.2 process to track all filesystem access during a Pages launch, file creation, save, and quit.


Another way files can appear to vanish is when a document is saved to iCloud gen 1, and Yosemite's iCloud Drive is enabled. The documents are converted to iCloud Drive (gen 2), and are no longer available to systems not running iCloud Drive.


Do to its feature limitations (compared to just about any other word processor on the market), and Apple's limited commitment to its improvement/bug fixes, it is hard to say what constitutes expected behavior, bugs, or just plain crapware. Pages v5 (any release) is not professional/business grade software, and using it in this capacity constitutes expensive, and unacceptable risk. The reviews in the OS X App Store for this product speak volumes to this paragraph.

Mar 3, 2015 6:25 AM in response to VikingOSX

Thank you VikingOSX. I certainly agree with your comment regarding pages. It's been a disappointing experience dealing with Apples upgrades this round. We were able to source the problem. We have upgraded our server to Yosemite. Now, the server will not recognize the Drobo and we continue to get error 36 messages. (This did not occur right away, but about 5 days later) We believe until the Drobo is able to properly mount, the problems will continue. We are still searching for the answer for mounting problems for mass storage devices connected to Yosemite servers. Oh how I wish we would have never upgraded...

Lost pages file

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