When I am trying to sign in to my account at icloud.com using my laptop, I am receiving this error message. "Connection Error: iCloud encountered and error while trying to connect to the server." I've already tried changing my password and I still got that message. My aunt and my cousin is receiving the same error message as well. Why is this happening? By the way, our internet connection has no problem.
Hey Annunaki24,
I understand that you are experiencing an issue when attempting to log in to iCloud.com. Here is an article that may be able to help you troubleshoot this issue:
iCloud: Troubleshooting iCloud Mail - Apple Support
http://support.apple.com/en-us/HT203528
If you can't access iCloud Mail at iCloud.com
- Check the System Status page to find out whether any known issues are affecting iCloud Mail.
- Make sure that you're using a supported browser and that your browser is up to date: Choose Software Update from the Apple () menu and install any available Safari updates, as well as any security and OS X updates. Instructions for updating other browsers should be available from the built-in or online help for those browsers.
- If your iCloud Mail issue occurs only when using a particular browser, try clearing that browser's cache:
- Safari 6 or later: Choose Reset Safari from the Safari menu, then select the "Clear history" checkbox and click Reset. Or choose Develop > Empty Caches (if you don't have a Develop menu, choose Safari > Preferences, click the Advanced icon, then select the “Show Develop menu in menu bar” checkbox).
- Safari 5 and earlier: Choose Empty Cache from the Safari menu.
- Other browsers: instructions should be available from the built-in or online help for the browser.
- If you're having issues accessing iCloud Mail from one location or Internet connection but not another, contact your Internet Service Provider (ISP) or network administrator. Some Internet configurations intentionally or unintentionally prevent access to certain websites or services, such as iCloud Mail.
Thanks for coming to the Apple Support Communities!
Cheers,
Braden
Connection Error on icloud.com
