Pink / Purple dots on iphone 5s camera

hey there

suddenly all of a sudden there are some pink tiny dots which can be seen on my screen when i zoom in the camera..

i visited the apple service centre, they told me that they would get me replaced once they check that the problem still persists with the default os

so they restored the old os and saw that the problem was still there.. now instead of getting me a new piece, he told me that as there are some dents on my phone, they will not replace it but they will install a new camera kit on my device..

as i use my phone without any cover, there has to be some scratches and dents. the reason they gave was illogical.

he told me that had there been less dents, he would have replaced me.. as far as there is no physical damage from inside why are they not giving me a full replacement?

iPhone 5s, iOS 8.1.3

Posted on Feb 18, 2015 10:41 PM

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Feb 19, 2015 12:15 AM in response to prakrut10

Have you visited an Authorized Apple Service Provider or Apple Store? Usually Apple does not offer to change just parts of the phone, besides screen replacement for the iPhone 5 and 6. If your phone is not covered by warranty anymore, they will offer you a replacement if you are willing to pay the Out-Of-Warranty-Service fee:


Out-of-warranty repair service
If your repair isn’t covered by Apple’s One Year Limited Warranty, AppleCare+, or AppleCare Protection Plan, your iPhone might be eligible for out-of-warranty service. For example, liquid damage isn’t covered by warranty but might be eligible for out-of-warranty service. Some damage isn’t eligible at all, for example if your device has been broken into multiple pieces. See Apple’s Repair Terms and Conditions for complete details.
Read Apple’s Repair Terms and Conditions

Model Out-of-warranty service fee Battery service*
iPhone 6 Plus $329

$79
*available only if battery
fails Apple’s diagnostic test

iPhone 6 $299
iPhone 5s, iPhone 5c, iPhone 5 $269
iPhone 4s $199
iPhone 4, iPhone 3GS, iPhone 3G,
Original iPhone
$149

Plus a $6.95 shipping fee, if required. Fees are in USD and exclude local tax. Pricing is for service through Apple. The final service fee we charge will be determined during testing and may be less than the service fee listed above. Pricing and terms vary for service through an Apple Authorized Service Provider.

copied from Service Answer Center - iPhone

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Feb 19, 2015 12:38 AM in response to Ingo2711

thanks for the response.

my phone is in warranty.

i am from india so is there any change in policy?

the executive said that apple warranty covers repairs and replacement so they will repair my phone in this case and it is not necessary to get it replaced.

In India apple have partnered with some service providers and we do not have apple service centre and i guess that explains the quality of services they provide

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Feb 19, 2015 12:49 AM in response to prakrut10

Yes, you're correct, the service for your country might be different, the above has been copied from the service options for the USA.

In your case it just says:

Out-of-Warranty Service

Please contact an iPhone Authorized Service Provider for out-of-warranty service options.

copied from Service Answer Center - iPhone /India


So, if the Authorized Service Provider says they will replace the camera only, there is nothing you can do about it. The repair will covered by a short warranty period as well.

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Pink / Purple dots on iphone 5s camera

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