How do I erase my iPod without any iCloud login details?

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Level 1

8 points

How do I erase my iPod without any iCloud login details?

I just bought a new iPod touch as my other one is well out of date.

I went to update it on the computer and after it did that, it restored back to when I first got my old one. Now, my old iCloud account is now attached to this new iPod. I have no idea what the password is and I can't attach my current iCloud account. I can't even erase my iPod using the option on the iPod itself, without knowing the password to iCloud.

HELP! I want to start all over again so I can attach my current iCloud account to my new iPod!!!!

iPod touch, iOS 6.1.5

Posted on Feb 19, 2015 12:28 AM

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Answer 1

lllaass

Level 10

210,411 points

Feb 19, 2015 1:21 AM in response to SNolan93

You need to reset/recover the password

How do I change or recover a forgotten Apple ID Password?

If you've forgotten your Apple ID Password or want to change it, go to My Apple ID and follow the instructions. See Changing your Apple ID password if you'd like more information.

If necessary:

Forgotten Security Questions/Answers

You need to contact Apple by:

1 - Using this form

Apple - Support -form iTunes Store - Contact Us

2 - Call Apple in your country by getting the number from here: http://support.apple.com/kb/HE57

3. Contact Apple by:

Apple ID: Contacting Apple for help with Apple ID account security

For general information see:

Apple ID: All about Apple ID security questions

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