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Ianpb2908

Q: I am not getting the verification code sent to my device ?

I am trying to get my iCloud keychain up and running and I do not get the verification code which has to be sent to my phone - the details are all correct I am just missing something.

MacBook Pro with Retina display, iOS 8.1

Posted on Feb 19, 2015 2:12 AM

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Q: I am not getting the verification code sent to my device ?

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  • by brenden dv,

    brenden dv brenden dv Feb 20, 2015 9:36 AM in response to Ianpb2908
    Community Specialists
    Feb 20, 2015 9:36 AM in response to Ianpb2908

    Hello Ianpb2908,

     

    If you are having issues receiving the verification SMS when setting up your iCloud Keychain, you may find the information and steps outlined in the following article helpful, in particular this portion:

     

    If you didn't receive the verification code via SMS

    1. Make sure that you have a strong cellular network connection on your phone.
    2. Make sure that your phone number can get SMS messages. To check, ask someone to send you a text message.
    3. Make sure that the correct phone number is associated with your account:
      • On your iPhone, iPad, or iPod touch, tap Settings > iCloud > Keychain > Advanced. (In iOS 7, tap Settings > iCloud > Account > Keychain.) Make sure the phone number under Verification Number is correct. If not, enter another phone number. 
      • On your Mac, choose Apple menu > System Preferences. Click iCloud, then click Options next to Keychain. (In OS X Mavericks or earlier, click iCloud, then click Account Details.) Make sure the phone number under Verification number is correct. If not, enter another phone number.

     

    If you can't access a device that has iCloud Keychain enabled, contact Apple Support and verify your identity to get help setting up iCloud Keychain.

     

    Get help using iCloud Keychain - Apple Support

     

    Sincerely,

    - Brenden