winnie cheng

Q: How to exchange a new iphone 6 plus via apple store?

I brought a new iphone 6 plus via apple store, but the SIM card cannnot insert to the new iphone 6 plus and how to exchange a new one?

iPhone 6 Plus, iOS 8.1.2

Posted on Feb 19, 2015 4:37 AM

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Q: How to exchange a new iphone 6 plus via apple store?

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  • Helpful answers

  • by Matt Clifton,

    Matt Clifton Matt Clifton Feb 19, 2015 4:45 AM in response to winnie cheng
    Level 7 (29,905 points)
    Feb 19, 2015 4:45 AM in response to winnie cheng

    Go back to the store and ask them to exchange it. If you mean you bought it online, either find a local Apple Store, or call your country's AppleCare line for help.

     

    What SIM card are you trying to insert? Are you sure it's the right size? Iphone 6 takes nano SIM size.

     

    Find out which SIM card your iPhone or iPad uses - Apple Support

     

    Matt

  • by anypats,

    anypats anypats Feb 19, 2015 6:28 AM in response to winnie cheng
    Level 4 (1,791 points)
    Feb 19, 2015 6:28 AM in response to winnie cheng

    If your SIM card doesn't fit then you probably just need to get the proper size SIM from your carrier. A new iPhone isn't going to have a different size SIM slot.

  • by SAMIULLA SHAIK,

    SAMIULLA SHAIK SAMIULLA SHAIK Sep 13, 2015 12:31 AM in response to winnie cheng
    Level 1 (0 points)
    Sep 13, 2015 12:31 AM in response to winnie cheng

    I BROUGHT NEW I PHONE 6 PLUS IN KUWAIT BUT AM LEAVING IN INDIA MY PHONE HAVE A CAMERA PROBLEM I WANT TO EXCHANGE THIS WANT I WANT TON DO

  • by Ethmoid,

    Ethmoid Ethmoid Sep 13, 2015 12:40 AM in response to SAMIULLA SHAIK
    Level 6 (11,262 points)
    Sep 13, 2015 12:40 AM in response to SAMIULLA SHAIK

    Firstly, if you want help, then post your own topic.  You have just posted this question at the end of someone else's post and exchanging a phone has nothing whatsoever to do with the size of sim cards.  Don't do it - it is impolite to cut across someone else's thread in this way - start your own topic.

     

    I would have thought it was pretty obvious what you need to do if you want to exchange the phone?

     

    If you purchased the phone in Kuwait, then you need to go back to Kuwait and go back to the Apple re-seller that you purchased the phone from and get them to take a look at the camera problem for you and ask them to give you another phone.

     

    If you bought the phone in Kuwait, then the warranty is only valid for Kuwait and NOT India, so GO BACK TO KUWAIT.