Hi, sorry for the delay in getting back to you.
Looks like this one is going to prove harder to fix than most. 😕
The steps below should result in a set of detailed log files on the desktop for the selected installer, although you probably only need to make logs for Apple Application Support since this is the component that is failing for you. Once generated review the log for clues as to why the component will not install.
- Uninstall all Apple components, as shown in second box of the troubleshooting user tip.
- Extract the .msi files from your chosen setup file into the root of drive C:\
See the Install missing components section of the user tip for more information on this step.
- Triple click the first line from the relevant batch below that corresponds to your setup file.
- Press Ctrl+C on your keyboard to copy the selected line.
- Press the WindowsLogoKey (between Ctrl and Alt) +R to open the run dialog.
- Press Ctrl+V on your keyboard to paste the selected line.
- Press Enter/Return on the keyboard.
- Follow any on screen prompts.
- Repeat for the next line.
- You will end up with 5 or 6 text files on your desktop which are the installation logs.
- You should review the log for any component that failed to install correctly using Notepad orNotepad++ looking for keywords such as error or failed.
iTunesSetup.exe = 32-bit iTunes for Windows
msiexec /i C:\AppleApplicationSupport.msi /l*v "%USERPROFILE%\Desktop\Log_AAS.txt"
msiexec /i C:\AppleMobileDeviceSupport.msi /l*v "%USERPROFILE%\Desktop\Log_AMDS.txt"
msiexec /i C:\AppleSoftwareUpdate.msi /l*v "%USERPROFILE%\Desktop\Log_ASU.txt"
msiexec /i C:\Bonjour.msi /l*v "%USERPROFILE%\Desktop\Log_Bonjour.txt"
msiexec /i C:\iTunes.msi /l*v "%USERPROFILE%\Desktop\Log_iTunes.txt"
itunes6464setup.exe = 64-bit iTunes for Windows
msiexec /i C:\AppleApplicationSupport.msi /l*v "%USERPROFILE%\Desktop\Log_AAS.txt"
msiexec /i C:\AppleApplicationSupport64.msi /l*v "%USERPROFILE%\Desktop\Log_AAS64.txt"
msiexec /i C:\AppleMobileDeviceSupport6464.msi /l*v "%USERPROFILE%\Desktop\Log_AMDS6464.txt"
msiexec /i C:\AppleSoftwareUpdate.msi /l*v "%USERPROFILE%\Desktop\Log_ASU.txt"
msiexec /i C:\Bonjour64.msi /l*v "%USERPROFILE%\Desktop\Log_Bonjour64.txt"
msiexec /i C:\iTunes6464.msi /l*v "%USERPROFILE%\Desktop\Log_iTunes6464.txt"
itunes64setup.exe = 64-bit iTunes for Windows (for older video cards)
msiexec /i C:\AppleApplicationSupport.msi /l*v "%USERPROFILE%\Desktop\Log_AAS.txt"
msiexec /i C:\AppleMobileDeviceSupport64.msi /l*v "%USERPROFILE%\Desktop\Log_AMDS64.txt"
msiexec /i C:\AppleSoftwareUpdate.msi /l*v "%USERPROFILE%\Desktop\Log_ASU.txt"
msiexec /i C:\Bonjour64.msi /l*v "%USERPROFILE%\Desktop\Log_Bonjour64.txt"
msiexec /i C:\iTunes64.msi /l*v "%USERPROFILE%\Desktop\Log_iTunes64.txt"
tt2