2012 MBP Retina Random Shutdown

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Level 1

12 points

2012 MBP Retina Random Shutdown

Recently I've started having some issues with my 2012 Macbook Pro Retina. I'll be working as usual then it will suddenly freeze. Once it freezes it takes about 30 seconds then the screen goes dark and the machine turns completely off. I power it back up, and all my windows re-open, no error messages, no popups about improper shutdown or submitting a bug report to Apple.

This is becoming more frequent. It is happening 2-3 times a week now and I've lost hours of coding implementations because of it.

Any ideas on what may be causing this? Hopefully not a hardware failure 😟

MacBook Pro with Retina display, OS X Mavericks (10.9.4)

Posted on Feb 19, 2015 7:51 AM

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Answer 1

greyfox55 Author

Level 1

12 points

Feb 19, 2015 7:57 AM in response to greyfox55

Update:

Looking in /var/log/system.log I found this.

Previous shutdown cause: -128

But I can't seem to find any information what the **** -128 indicates.

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Answer 2

spudnuty

Level 5

7,128 points

Feb 19, 2015 8:06 AM in response to greyfox55

Try running Apple Hardware Test:

Using Apple Hardware Test - Apple Support

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Answer 3

greyfox55 Author

Level 1

12 points

Feb 19, 2015 8:10 AM in response to spudnuty

When I try to get into the Apple Hardware Test I get an error -2000D which I can't seem to find any information on either.

On bootup I am holding D down like the apple site says to.

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Answer 4

OGELTHORPE

Level 9

57,329 points

Feb 19, 2015 9:15 AM in response to greyfox55

Try again holding OPTION + D keys. Sometimes that will work.

Ciao.

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Answer 5

greyfox55 Author

Level 1

12 points

Feb 19, 2015 10:14 AM in response to OGELTHORPE

I get the same issue.

I get to the screen starting internet recovery.It asks for Wireless Network. I enter that information. Then I get a screen with error code -2000D.

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Answer 6

OGELTHORPE

Level 9

57,329 points

Feb 19, 2015 11:07 AM in response to greyfox55

Try some basics: Reset the SMC and NVRAM:

http://support.apple.com/en-us/HT201295

http://support.apple.com/en-us/HT204063

Then perform a safe boot:

http://support.apple.com/en-us/HT201262

Any change?

Ciao.

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Answer 7

greyfox55 Author

Level 1

12 points

Feb 19, 2015 12:10 PM in response to OGELTHORPE

I reset the SMC and NVRAM.

Then I tried rebooting holding down the D key to get into Apple Hardware Test.

The screen came up saying Starting Internet Recovery. It asked for my WiFi Network. I chose my network and entered the password. Then it acted like it was trying to start then I got the same error screen.

apple.com/support

-2000D

I can't seem to be able to run the Apple Hardware Test.

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Answer 8

Feb 19, 2015 12:17 PM in response to greyfox55

I will be posting a thread shortly, because I'm having a very similar issue.

Mine always freezes while I'm scrolling in a window, usually in Safari - is yours the same way?

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Answer 9

greyfox55 Author

Level 1

12 points

Feb 19, 2015 12:23 PM in response to tedweiser55

The most recent incident happened while I was in Google Docs on Google Chrome. The previous two times it happened I was working in Intellij 14.

The next time it happens I will likely have to take it to the Apple Store to have them run a diagnostics test on it. It is still under Apple Care so if its a hardware failure I should be able to get it replaced at no cost. If its a software issue I guess I'll have to either reformat or wait for the next OS X patch. The issues for me has been worse since the 10.10.2 update but that may just be coincidence.

I would like to know what those codes indicate. For you do you have the same error code in the logs / console. Previous shutdown cause: -128?

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Answer 10

Feb 19, 2015 12:29 PM in response to greyfox55

Yes, my shutdown reason is also -128.

I've seen a few threads that reference that as related to heat, but I've monitored the system temperature before and nothing out of normal operating temperatures.

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Answer 11

greyfox55 Author

Level 1

12 points

Feb 19, 2015 12:34 PM in response to tedweiser55

Interesting.....every time mine has shutdown the CPU load should have been minimal as I was not doing anything CPU intensive.

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Answer 12

my ginger

Level 5

4,928 points

Feb 19, 2015 1:02 PM in response to greyfox55

Hi. Just for you . The 128 error is User/canceled err. Which apple says is user canceled an operation. I believe this is the error code because your MBP shut down.

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Answer 13

greyfox55 Author

Level 1

12 points

Feb 19, 2015 2:15 PM in response to my ginger

Interesting.... I looked through the logs again and I don't see anything else that would really indicate a problem. I also see -128 other places today where it do not force shutdown.

I have an application monitoring my temperatures to double check that. At the moment my CPU average is 40C and my fans are averaging 2080 RPMs.

I'll continue to monitor and update this thread if I discover anything.

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Answer 14

Feb 20, 2015 3:19 AM in response to greyfox55

greyfox55, Apple announced yesterday afternoon that they're offering a repair program for this: http://www.apple.com/support/macbookpro-videoissues/

I'm taking mine in to the Apple Store here this afternoon!

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Answer 15

greyfox55 Author

Level 1

12 points

Feb 20, 2015 7:21 AM in response to tedweiser55

Thank tedweiser55 for the link and information! If you don't mind can you update this post with what the Apple Store says?

I read through the link and I don't have the restarts, mine just flat out shuts off. However every time I wake it from sleep I have the scrambled screen for 1-3 seconds before it displays the login. Do you have the same issue?

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