I tried to put some home videos from my computer on my iphone 6 plus. After sync the videos appeared on my device, but they are greyed out and can't be played or deleted. Has anyone else experienced this problem and solved it?
iPhone 6 Plus, iOS 8.1.3
Hello foxbyteme,
The issue may come from the videos not having the right resolution to be viewed on your iPhone. Typically if there is an issue with that you would get an error. I would try out the step in the article below and create a new version for iPhone. To get them off your iPhone, change the settings in iTunes to not sync those videos.
iTunes: Videos may be unable to sync to iPhone, iPad, or iPod
http://support.apple.com/en-us/HT203180
Regards,
-Norm G.
Thanks for responding, Norm. There are 2 pieces of information I neglected to include. (1) I converted all the videos to MP4 before I tried to put them on the phone, and (2) The videos play fine on my iPad. Any thoughts?
Thanks for responding, Norm. There are 2 pieces information I neglected to include. (1) I converted all the videos to MP4 before I tried to put them on the phone, and (2) The videos play fine on my iPad. Any thoughts?
Greyed out videos on iphone 6 plus
