Can't view support cases

So I went to http://www.apple.com/support/itunes/contact/ then https://getsupport.apple.com/Issues.action

I submitted a support request for Purchases, Billing, and Redemption. Chose the Email option (the only option provided), typed in all fields and pressed continue. I never received an email confirming that Apple received my Support Request, and when I go to review the cases on my account I get...

We are sorry.

We're sorry, but we are unable to complete your request at this time.

Please try again in a few minutes.

I realize that support can take up to 48 hours to reply, and it's been a little over 24-hours. However I asked some friends and they say whenever they submit a Support Request they receive an email not long after informing them that they'd be contacted within 48-hours.

Combining the fact that I can't view my case at https://supportprofile.apple.com/caseList

I'm worried that my Support Request didn't go through? I tried to submit a 2nd report just to make sure it wasn't a glitch for a specific time of day, however it is still the same...