8829fn

Q: Having issues receiving a Pre Ordered Movie

I preordered Mockingjay part 1 and it will not let me have it ,it says I don't have enough money it's paied for I want my movie

Posted on Feb 19, 2015 10:23 PM

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Q: Having issues receiving a Pre Ordered Movie

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  • by gail from maine,

    gail from maine gail from maine Feb 19, 2015 10:25 PM in response to 8829fn
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    Feb 19, 2015 10:25 PM in response to 8829fn

    You are not billed for the pre-order until it is released. So, it is trying to bill it now, and apparently you do not have enough funds to cover it....

     

    GB

  • by 8829fn,

    8829fn 8829fn Feb 19, 2015 10:28 PM in response to gail from maine
    Level 1 (0 points)
    Feb 19, 2015 10:28 PM in response to gail from maine

    I got a notification saying I could download it and yes I did pay for it I know what I did when I preordered the **** thing don't tell me what I did or didn't do The digital copy came out 17th of this month which is when I received the noticfication in my email

  • by gail from maine,

    gail from maine gail from maine Feb 19, 2015 10:30 PM in response to 8829fn
    Level 7 (25,734 points)
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    Feb 19, 2015 10:30 PM in response to 8829fn

     

    I'm not telling you what you did or didn't do, I'm telling you how pre-orders work. See the bolded paragraph below:

     

     

    About iTunes Store pre-orders

    You can pre-order music and movies from the iTunes Store prior to the public release date.

     

     

    If you want to purchase a movie or music from the iTunes store, but it isn't yet available, you might be able to pre-order it.

    Items you can pre-order have an orange purchase button that displays the pre-order price, instead of the white price button. Most pre-order items also show the expected release date near the pre-order button.

     

    When the item is released, we’ll complete your order and bill your account. If you turned on the option to automatically download prepurchased content in iTunes, the item will automatically appear in the Purchased section of your account. Learn what to do if a billing issue prevents your order from automatically downloading.

     

    Some pre-orders include songs that you can download immediately. When you click the pre-order button, we charge you only for these songs, and they download immediately. We’ll charge you for the rest of the pre-order when it’s released.

     

     

    No need to be so snarky.

     

    GB

  • by 8829fn,

    8829fn 8829fn Feb 19, 2015 10:34 PM in response to gail from maine
    Level 1 (0 points)
    Feb 19, 2015 10:34 PM in response to gail from maine

    No need to talk to me like I'm stupid and don't know what I'm talking about  .I'm beyond frustrated at the poor customer support this is not the first time I-Tunes has screwed me over.I want my movie I paied for it when I preordered it you can believe it not believe it but I do not lie.And I repeat for the 3rd time I already did that when I preorded it why else would I have gotten a notification saying I could download it on the 17th DUH

  • by gail from maine,

    gail from maine gail from maine Feb 19, 2015 10:35 PM in response to 8829fn
    Level 7 (25,734 points)
    iCloud
    Feb 19, 2015 10:35 PM in response to 8829fn

    This is a user to user forum. We have no control over what happens to you and your iTunes account. I'm done now. Contact iTunes Support for help:

     

    iTunes Support WorldWide

     

    And it has nothing to do with what I believe. I was providing you with information on how it works. So, you can believe it or not....

     

     

    GB

  • by 8829fn,

    8829fn 8829fn Feb 19, 2015 10:35 PM in response to gail from maine
    Level 1 (0 points)
    Feb 19, 2015 10:35 PM in response to gail from maine

    whatever I thought it was I-tunes support take your smartass attitude and shove it

  • by 8829fn,

    8829fn 8829fn Feb 19, 2015 10:42 PM in response to gail from maine
    Level 1 (0 points)
    Feb 19, 2015 10:42 PM in response to gail from maine

    And I'm telling you exactly what happend  and how it's supposed to work again don't talk to me like I'm stupid

  • by 8829fn,

    8829fn 8829fn Feb 19, 2015 10:46 PM in response to 8829fn
    Level 1 (0 points)
    Feb 19, 2015 10:46 PM in response to 8829fn

    This is what I recieved on the 17th.The 17th was when the preorder for the digital copy comes out

    Pre-Order Notification
    Dear sandy,

       The item you pre-ordered, The Hunger Games: Mockingjay - Part 1, is now available. To download this item, click the link below or open iTunes and select Check for Available Downloads from the Store menu.  

     

      Click here to download your pre-order now.   
  • by gail from maine,

    gail from maine gail from maine Feb 19, 2015 10:48 PM in response to 8829fn
    Level 7 (25,734 points)
    iCloud
    Feb 19, 2015 10:48 PM in response to 8829fn

    Did you click on the link for what to do if a billing issue prevents your order from automatically downloading? If not, I would suggest that you do that next.

     

    GB

  • by 8829fn,

    8829fn 8829fn Feb 19, 2015 10:51 PM in response to gail from maine
    Level 1 (0 points)
    Feb 19, 2015 10:51 PM in response to gail from maine

    Yes and it did not work the movie isn't not showing up  where it's supposed to download it I'm sorry but I'm frustrated I shouldn't have to pay for something I've already paied for

  • by gail from maine,

    gail from maine gail from maine Feb 19, 2015 10:52 PM in response to 8829fn
    Level 7 (25,734 points)
    iCloud
    Feb 19, 2015 10:52 PM in response to 8829fn

    Contact iTunes Support.

     

    GB

  • by 8829fn,

    8829fn 8829fn Feb 19, 2015 10:54 PM in response to gail from maine
    Level 1 (0 points)
    Feb 19, 2015 10:54 PM in response to gail from maine

    I did I have to wait 48 hours or something for a responce the links they gave me were not helpful at all