HT203483: Get help with the date and time on your iPhone, iPad, and iPod touch

Learn about Get help with the date and time on your iPhone, iPad, and iPod touch
Tommyboy2013

Q: Iphone 5c

my iphone 5c this week suddenly wont keep the correct time even after manually adjusting it still looses the correct time over an hour or so its two hours behind.

iPhone 5c, iOS 8.1.3

Posted on Feb 20, 2015 4:36 AM

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Q: Iphone 5c

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  • by braden85,

    braden85 braden85 Feb 21, 2015 12:25 PM in response to Tommyboy2013
    Community Specialists
    Feb 21, 2015 12:25 PM in response to Tommyboy2013

    Hi Tommyboy2013,

     

    I see that you are having an issue with the date and time on your iPhone not being correct, but I do not see any reference to troubleshooting steps being undertaken from the article you have linked above, so I will post those for you here, just in case you have not seen them or proceeded with their recommendations:

     

    iOS: Troubleshooting issues with date and time - Apple Support

    http://support.apple.com/en-us/HT203483

    Follow these steps. Test after each step to see if the issue is resolved.

    1. Ensure that the version of iOS on your device is up to date.
    2. If the option to enable date and time automatically is available, turn it on. Tap Settings > General > Date & Time.
    3. Ensure that your time zone is set up correctly. Tap Settings > General > Date & Time > Time Zone.

    If the incorrect date, time, or time zone is being set up automatically on the device, please notify your cellular provider. In the meantime, tap General > Date & Time and turn off Set Automatically. Then set the appropriate time and time zone manually.

     

    Note: The option to set automatically might not be available on all carriers in all countries.

    Thanks for coming to the Apple Support Communities!

     

    Regards,

     

    Braden

  • by poudrier2083,

    poudrier2083 poudrier2083 Jul 28, 2015 6:52 AM in response to braden85
    Level 1 (0 points)
    Jul 28, 2015 6:52 AM in response to braden85

    i love how is the auto response to each and every person experiencing time/date issues with their 5c's.... gotta love that copy and paste..

     

    P.S. Braden, doesn't work, nothing that you "genius's" claim to fix this issue works.. just an fyi...