I lost the ability to reflect video and audio from iPads to our Promethean boards. Help!

Question

Level 1

4 points

I lost the ability to reflect video and audio from iPads to our Promethean boards. Help!

I am the tech at a small grade school. Before Christmas, using iOS 8.1.1, our staff could reflect video and audio from their iOS 8.1.1 iPad 2s via AirPlay and Apple TV to our Promethean whiteboards.

The upgrade of the ipads to iOS 8.1.2 knocked out the capacity to reflect both video and audio. Nothing else changed in our IT infrastructure. The update of the iPads to iOS 8.1.3 restored our ability to reflect video OR audio, but not both simultaneously.

I know,from reading tech forums that others have had this problem. I updated the Apple TV software, but that didn't help. Obviously this greatly inconveniences our classroom teachers.

Therefore, does anyone out there know of a fix for this? Also, does anyone know if next month's upgrade to iOS 8.2 will address/fix this problem. Any assistance will be greatly appreciated.

iPad 2, iOS 8.1.3

Posted on Feb 20, 2015 5:02 AM

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Answer 1

norm123

Community Specialist

Feb 21, 2015 12:37 PM in response to Technician7

Hey Technician7,

There are a few other things that you can try to get AirPlay working again. Take a look at the article below to work through what you have not tried already tried

Resolve issues with AirPlay and AirPlay Mirroring from iPhone, iPad, and iPod touch

http://support.apple.com/en-us/TS4215

Take care,

-Norm G.

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Answer 2

Technician7 Author

Level 1

4 points

Feb 22, 2015 6:23 AM in response to norm123

Norm:

Thanks for the reply. It is appreciated.

I have seen this list and have tried everything listed in it EXCEPT peer-to-peer Airplay.

Peer-to-peer Airplay looks like an interesting idea and I will try it tomorrow at work. My only question is: Will it work with iPad2s? The section on peer-to-peer Airplay talks about using iPad 4s (or higher). We are using iPad 2s due to having acquired 30+ refurbished iPad 2s at a great cost savings. Any thoughts on this? Or do we just have to wait for Apple to fix (hopefully) this problem we're having in the iOS 8.2 and/or iOS 8.3 releases?

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Answer 3

rccharles

Level 6

12,957 points

Feb 22, 2015 11:32 AM in response to Technician7

Education Customers

Support: 1-800-800-2775

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Answer 4

Technician7 Author

Level 1

4 points

Feb 23, 2015 8:52 AM in response to rccharles

rccharles:

Thanks for the phone #. They are working hard to solve this issue. Both they and I are beginning to fear an incompatability issue between iOS 8.1.2/8.1.3 and iPad2s (like we have). I REALLY wish Apple would permit us to reinstall older iOS versions. I would reinstall iOS 8.1.1 which was in place when we DIDN'T have this problem.

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Answer 5

norm123

Community Specialist

Feb 24, 2015 2:51 PM in response to Technician7

Hello Technician7,
You would not be able to use Peer-to-peer Airplay because you would need that 4^th gen iPad and later. But if you are still having issues, then I recommend contact Apple for additional support to help you out.
Contact Apple Support
https://getsupport.apple.com/GetproductgroupList.action

-Norm G.

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Answer 6

Technician7 Author

Level 1

4 points

Feb 24, 2015 3:07 PM in response to norm123

Thanks for the reply. that is what I thought. I have contacted Apple and hope some resolution will be forthcoming.

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Answer 7

Technician7 Author

Level 1

4 points

Feb 27, 2015 4:24 AM in response to Technician7

Does anyone know if the upcoming iOS 8.2 and 8.3 releases will address this problem? It would be great for our staff if one of them did - sooner rather than later.

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Answer 8

rccharles

Level 6

12,957 points

Mar 5, 2015 12:01 PM in response to Technician7

Perhaps you could reflect to your teachers computers then to the board.

http://www.airsquirrels.com/reflector/

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Answer 9

Technician7 Author

Level 1

4 points

Mar 6, 2015 6:33 AM in response to rccharles

INTERESTING!!!! This looks like it would be THE fix if Apple doesn't solve our mirroring problem via iOS upgrades. Thanks!

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Answer 10

rccharles

Level 6

12,957 points

Mar 6, 2015 1:32 PM in response to Technician7

People user Reflector for putting the connects of the iPad on the Internet live. Share the laptop computers desktop then you see what is on the ipad.

Also on the problems solving theme, teamviewer has an easy who of sending screen shot of the ipad to someone who is diagnosing what is wrong with the ipad.

Robert

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Answer 11

Technician7 Author

Level 1

4 points

Mar 9, 2015 9:14 AM in response to rccharles

I have been reading regarding the use of Reflector. Am I correct that Reflector works as follows:

1. Have the classroom's Smartboard turned on, with it's Input set to "1", which is input from a computer;

2. Have the Reflector program downloaded and installed on the classroom's computer (in this case a Windows 7 PC);

3. Turn on the Reflector program on the computer;

4. On the iOS 8.1.3 iPad, mirror to the classroom computer mentioned above using AirPlay;

5. After Steps 1-4, the screen display of the iPad will reflect on the Computer screen, AND in turn will display on the Smartboard screen.

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Answer 12

Technician7 Author

Level 1

4 points

Mar 11, 2015 1:45 PM in response to rccharles

Rccharles:

I downloaded the trial version of Reflector from airsquirrels.com and tested it (64bit Windows version). It WORKED! Now we can mirror audio AND video from our iPad2s via AirPlay to the Windows 7 PC, which in turn uses the Reflector program to project the ipad content to our Promethean boards. Essentially, Apple TV is bypassed, which works around the problem that developed when we updated the ipads to iOS 8.1.2. Of course rooms with Macs connected to the Promethean boards would have the mac version of reflector loaded onto the room Macs.

THANKS for your assistance in this matter!

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