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Parpindog

Q: Very slow loading on apple TV with high speed internet ?

Hi,

 

Have Apple TV generation 3.  Up to two weeks ago everything was fine...I have  ~55meg Internet.

 

Apply TV now wont load films or TV shows - it will load but extremely slowly....its showing 4 hrs for a standard definition film ?

 

My internet service provider hasn't changed.

 

My Ipad will play films as normal

 

I have rest the Apple TY unit back to factory settings and its still the same

 

the problem seemed to coincide with purchasing the James bond collection 3 weeks ago ??  Not sure if this has any bearing at all ?

 

Any shed any insight ?

 

Many Thanks

 

ep..

Posted on Feb 20, 2015 5:38 AM

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Q: Very slow loading on apple TV with high speed internet ?

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  • by vazandrew,

    vazandrew vazandrew Feb 20, 2015 7:56 AM in response to Parpindog
    Level 6 (19,023 points)
    Apple TV
    Feb 20, 2015 7:56 AM in response to Parpindog

    Is this occuring at specific times?

    Have you verified your connection via speedtest.net ?

    Make sure DNS is set to auto (settings - general - network)

    If on wifi try Ethernet

  • by Davis2718,

    Davis2718 Davis2718 Feb 20, 2015 7:07 PM in response to Parpindog
    Level 1 (0 points)
    Feb 20, 2015 7:07 PM in response to Parpindog

    Same here.   200+ hours to stream a movie I bought months ago.  No help from Apple support.   Wondering how wide spread it is.  

  • by vazandrew,

    vazandrew vazandrew Feb 20, 2015 7:08 PM in response to Davis2718
    Level 6 (19,023 points)
    Apple TV
    Feb 20, 2015 7:08 PM in response to Davis2718

    See above. It's not widespread, and issues that arise of this nature will typically be network related.

  • by Epico,

    Epico Epico Feb 20, 2015 10:12 PM in response to Parpindog
    Level 1 (0 points)
    Feb 20, 2015 10:12 PM in response to Parpindog

    I been having the same issue and tried to reset my Apple TV and only a few movies and shows will play and the others don't.

  • by vazandrew,

    vazandrew vazandrew Feb 20, 2015 10:17 PM in response to Epico
    Level 6 (19,023 points)
    Apple TV
    Feb 20, 2015 10:17 PM in response to Epico

    Are they showing an error? Buffering? Have you done any troubleshooting?

  • by Epico,

    Epico Epico Feb 20, 2015 10:20 PM in response to vazandrew
    Level 1 (0 points)
    Feb 20, 2015 10:20 PM in response to vazandrew

    It says loading and after a while it says movie will play in over 10 hours. I called my internet company and told me everything is ok?

  • by vazandrew,

    vazandrew vazandrew Feb 20, 2015 10:22 PM in response to Epico
    Level 6 (19,023 points)
    Apple TV
    Feb 20, 2015 10:22 PM in response to Epico

    You need to troubleshoot

     

    Is this occuring at specific times?

    Have you verified your connection via speedtest.net ?

    Make sure DNS is set to auto (settings - general - network)

    If on wifi try Ethernet

  • by Davis2718,

    Davis2718 Davis2718 Feb 21, 2015 6:10 AM in response to vazandrew
    Level 1 (0 points)
    Feb 21, 2015 6:10 AM in response to vazandrew

    Occurs all the time for the last 10 days or so.

    Speedtest confirmed via wired and wireless

    DNS is on auto.

    Reset did not solve problem.

    Netflix on AppleTV works fine, as does Hulu.

    More recently purchased AppleTV itunes movies will play

    Older movies will not play within 10-300 hours of me asking for them.

     

    AppleTV support was near useless and refused to admit the problem was with Apple network.  Told me to come here.

  • by vazandrew,

    vazandrew vazandrew Feb 21, 2015 7:18 AM in response to Davis2718
    Level 6 (19,023 points)
    Apple TV
    Feb 21, 2015 7:18 AM in response to Davis2718

    What was the connection via speedtest.net ?

    Did you connect Apple TV via Ethernet?

    Go to istumbler, netstumbler or similar to get a network report. Look for signal strength, noise, nearby networks

    Test on another network

  • by Davis2718,

    Davis2718 Davis2718 Feb 21, 2015 7:25 AM in response to vazandrew
    Level 1 (0 points)
    Feb 21, 2015 7:25 AM in response to vazandrew

    Speedtest.net was service used.

    AppleTV connected both wired and wireless.

  • by vazandrew,

    vazandrew vazandrew Feb 21, 2015 8:27 AM in response to Davis2718
    Level 6 (19,023 points)
    Apple TV
    Feb 21, 2015 8:27 AM in response to Davis2718

    I know, but you didn't give the connection that speedtest reported

    What were the results from the network report?

    Test on another network (ideally a controlled one like Apple's) to see if it persists

     

    Note: Netflix, Hulu, and similar will adapt to the connection so it's not an apt comparison.

  • by n6021n,

    n6021n n6021n Feb 21, 2015 10:12 AM in response to Parpindog
    Level 1 (5 points)
    Feb 21, 2015 10:12 AM in response to Parpindog

    Same story here.  Did all network troubleshooting and absolutely not my connection.  Getting solid 22gb down and everything but apple works.  Hbo go immediate hd streaming but itunes "Ready to play in 6hours 26 minutes". The joke is Apple wants me to pay them $29 for a support call to tell them their download servers are jacked.  Better get fixed soon or off to Fire TV I go.

  • by vazandrew,

    vazandrew vazandrew Feb 21, 2015 10:38 AM in response to n6021n
    Level 6 (19,023 points)
    Apple TV
    Feb 21, 2015 10:38 AM in response to n6021n

    HBO Go uses adaptive streaming

    What troubleshooting did you do? What were the results of the network report? Did you test elsewhere? Other devices working doesn't rule this out.

  • by Christer Hiort1,

    Christer Hiort1 Christer Hiort1 Feb 21, 2015 11:48 AM in response to Parpindog
    Level 1 (26 points)
    Feb 21, 2015 11:48 AM in response to Parpindog

    I get incredible slow download times from Apple for rental movies.

    I got the network report below and my network is highlighted. Can someone do an interpretation of what I see?

    I get also poor performance checking download speed over wifi to my laptop.

     

    Screen Shot 2015-02-21 at 1.45.10 PM.png

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