Q: Very slow loading on apple TV with high speed internet ?

Next in line - of course if the problem is somewhere between Uverse and Apple, and you bring your AppleTV into the store, bypassing that network, it will work great, incident closed!  If multiple devices are seeing the same problems, highly unlikely the devices themselves are to blame.  If other sites have excellent download speeds, highly unlikely it is the local wireless network or connection to Uverse.  If others are getting perfect download speeds from Apple using other networks, highly unlikely it's Apple's servers or the infrastructure they own.  What does that leave?  My money is on a broken router or DNS server somewhere in the route connecting AT&T and Apple.

However.... not something for the layman to solve so if customers make both Apple and Uverse aware of the issue, it will get fixed.  Eventually.  Meanwhile we wait.  And we hope.  And we wait...

It is only relative to the device and as long as it's connected to the network it will show as successful. It will not account for issues within the network like interference.

Update:

My Uverse router was up for 40 days, I unplugged everything else, turned off external (to router) WiFi AP, plugged in Apple Tv  directly to router.

Same Problem. I tried download on windows based Itunes (with Wireshark running) - no errors/discards/etc  time to download 3.8GB movie - 80 hours and going up.  I canceled after a minute.

Uverse support said that they are not not aware of any issues; same as apple support told me.

So I guess I am imagining all those issues.

P.S.

ATT Wireless has no issues (30 MB app update was not moving, when disable wifi and use cell - update went as fast as it was in the past)

I will discard DNS as being an issue - as it is really irrelevant once connection is established.  DNS just a "phone book" to lookup address using name.

To address furture replies RE: DNS - I did tried Level3, Google, ATT, OpenDNS (flushing dns cache every time I switch) servers - I always connect to same IPs addresses in apple realm.  Which I can see using netstat command or looking real time NAT connections in the router log. They may change eventually, but over 2-3 hours I was troubleshooting they did not change.

Update 2/22/15/ 2:50p CST

Tried download again.  After repeated "200 hours remaining"  (and repeated pausing/resuming) one download says 35 min remaining.  2nd download kept saying 200+ hours, but after last resume - says 5 hours.

Are you an Apple employee? I will escalate this problem to Apple.

Thank you for trying to help, I thought you worked for Apple. But obviously this is not an isolated problem with personal home networks across multitudes of users or because AT&T throttles bandwidth (even though any other download of 100s of mbs, or Netflix, and Amazon prime work fine). It is a problem somewhere with Apples servers.

Regards,

Not at all, this is a user forum. I have simply been trying to walk through things to troubleshoot, but it's hard when one already has it on their mind to blame something else. I never said it was isolated, but at the same time it is not a widespread issue impacting all (or the majority) of users. ISPs can certainly throttle traffic for one source, iTunes is higher quality and at a fixed rate whereas Amazon and Netflix adapt.

If you feel differently then you can feel free to contact Apple directly

I have been experiencing ridiculous load times impacting all downloads through my ISP, out of curiosity, I switched my wifi from Broadband to a personal hotspot on my cell phone, the slowness was instantly remediated. Therefore the issues is very clear in my view.

What would be interesting to know is what model of Apple TV that people have an issue with. (Go to Settings / About)

My model is A1427

The latest model is A1469

Im told by someone that works at the Apple store that the earlier models have WiFi issues. I will get the latest model tomorrow and see if there are any improvements.

(Note that with the never model it is possible to do peer-to-peer connection so you don't need to be on someones wifi to show pictures etc)

Christer

Christer Hiort1 wrote:

 

 

 

Im told by someone that works at the Apple store that the earlier models have WiFi issues. I will get the latest model tomorrow and see if there are any improvements.

 

(Note that with the never model it is possible to do peer-to-peer connection so you don't need to be on someones wifi to show pictures etc)

 

Christer

That would be incorrect, there were only a small number of 3rd gen units that were eligible for replacement because of issues with wifi. Also, peer to peer would need a compatible IOS device, wifi/Bluetooth enabled and iTunes content would still need an Internet connection even if its stored on the device (if it's a rental it wouldn't work via AirPlay anyway)

I Got myself a new Apple TV and now everything works perfectly with Netflix. Huge difference.

i have not tried to rent a movie yet, but I will report the results.

Just an update on this. I rented a movie and it started immediately. There is a distinct difference in performance with my new AppleTV compared to the other version.

I am having the same issues on my 2 day old Apple TV4. My network is fine at 15mbps. Any help would be great. We sat down and rented a movie tonight and ended up re renting it from Uverse to see it. My wife is not happy and I can't blame her. Please tell me someone is working on this.

Internet speed is only one factor.  DNS needs to be set to auto, if on wifi try Ethernet, get a diagnostics report (istumbler, netstumbler or similar), test on another network.

I have it ethernet wired also. I switched to standard def. Multiple different speed/network tests that all check OK. I guess my point is even if I were only getting 5mbps(which I'm not) then it still should not take even close to this long to download a 2 hour movie according to Apple support. This movie has still not downloaded and it has been about 4 hours. All of my other Apple devices are working great and they are on the same network and not wired. From all the posts about this online it's hard to believe this is a network issue.

The network test on the device does not account for issues. The speed is fine, but that's only one factor, what about DNS, diagnostics, does it persist at a different network. Other devices working does not rule out the network. This is a support forum so of course there will be posts but it is ultimately from a select group, not widespread, and can be rectified by isolating the network cause.