i reset my Jailbroken Iphone.

Kilgore-Trout wrote:

Per the terms of use, we really cannot help you with jailbreak issues.

Really?

Where did you get this?

About the only options for you are to completely restore the phone as new device (NOT from back up), or locate the support site for the software you used to jailbreak it.

So we can help them?

You know, having just reviewed both https://discussions.apple.com/terms-and-conditions!input.jspa & http://www.apple.com/legal/internet-services/terms/site.html, I don't see anything that expressly forbids assisting other users with jailbroken devices.

Granted, https://www.apple.com/legal/warranty/products/ios-warranty-document-us.html does make it clear that unauthorized modifications void the device warranty. While it's a logical extension that a device that has a voided warranty, since it is not supported by Apple anymore, should also not receive support on the Apple website, I don't see anything that makes that totally clear, or spelled out in writing.

Perhaps it then comes down to personal choice. I am not personally inclined to assist someone that violated the terms of their agreement, since that sets a precedent that I don't like. Short of recommending restoring back to factory settings to remove the jailbreak, I personally think that users that have jailbroken their devices should be left... to their own devices.

TJBUSMC1973 wrote:

Granted, https://www.apple.com/legal/warranty/products/ios-warranty-document-us.html does make it clear that unauthorized modifications void the device warranty. While it's a logical extension that a device that has a voided warranty, since it is not supported by Apple anymore, should also not receive support on the Apple website,

To be a bit pedantic, how about a broken screen? Unless they have Applecare Plus, it is out-of-warranty.

And what if the 1 year/Applecare Plus warranty ran out? It's out-of-warranty.

Chris CA wrote:

TJBUSMC1973 wrote:

Granted, https://www.apple.com/legal/warranty/products/ios-warranty-document-us.html does make it clear that unauthorized modifications void the device warranty. While it's a logical extension that a device that has a voided warranty, since it is not supported by Apple anymore, should also not receive support on the Apple website,

To be a bit pedantic, how about a broken screen? Unless they have Applecare Plus, it is out-of-warranty.

And what if the 1 year/Applecare Plus warranty ran out? It's out-of-warranty.

Out of warranty is different from voided warranty.

One means that there is either damage to a device or the time frame of the warranty has expired.

The other means that an action has been taken that invalidates all support options from Apple.

Out of warranty is still supported by Apple.

Voided warranty means that Apple provides no support.

Additionally, physical damage is never covered under warranty. It is only covered under the AppleCare Plus Service Plan. That's not a warranty. In fact, the warranty terms page state: "No Apple reseller, agent, or employee is authorized to make any modification, extension, or addition to this Warranty."

AppleCare Plus is not a modification, extension or addition to the warranty. It is a stand alone program, that offers similar options to the warranty.

Regardless, nothing in the ToS prohibits helping with out-of-warranty or voided warranty items.

Just an FYI:

-> Unauthorized modification of iOS can cause security vulnerabilities, instability, shortened battery life, and other issu…

Nowhere (this link or anywhere else) is it stated that jailbreak voids a warranty.

Per the terms of use, we really cannot help you with jailbreak issues. About the only options for you are to completely restore the phone as new device (NOT from back up), or locate the support site for the software you used to jailbreak it. Neither is a sure fix.

Jailbreaking is not supported by Apple, and voids your warranty, and as such forfeits any support from Apple and by extension these forums.

We cannot help you with a jailbroken phone. You will need to find help elsewhere.

NAPAKING wrote:

i reset my Jailbroken Iphone from the settings in the phone and now the phone is stuck on the reboot screen (not the connect to itunes screen). what should I do to reset my iphone back to normal.

It may not be possible to reset it back to normal. Your one possibility is to restore it using DFU mode. A Google search will help.

Kilgore-Trout wrote:

On the other hand, the host routinely delete post/threads concerning jailbreaking.

Oh, I agree, and I regularly report such posts as well, especially if they start to show other users assisting with those jailbroken devices (other than 'unjailbreaking'/restoring back to factory). I think that is the intent of the terms of use, even though it is not specifically spelled out. And the decisions of the Hosts to remove such threads/posts seems to support that belief.

I think the only support we, as a community, should provide is how to restore back to factory settings to remove the jailbreak. As far as helping a jailbreak work properly? No, I think that shouldn't be allowed.

Lawrence Finch wrote:

That's a judgement call by the hosts. Instructions or recommendations to jailbreak are routinely deleted. Help unjailbreaking usually is not.

I would think that my response to the OP was pretty much within those parameters.

Kilgore-Trout wrote:

On the other hand, the host routinely delete post/threads concerning jailbreaking.

Yes but this post is not about jailbreaking, It is post-jailbreak.

My suggestion is to tell them what you did in the 2nd sentence.

Restore it and/or get help from the jailbreak website.

Many responses tell them as you & Phil did, "Per the terms of use, we really cannot help you with jailbreak issues.".

I would think that my response to the OP was pretty much within those parameters.

The 2nd sentence was, yes.

Probably referring them to Google is the wisest and safest

unless anyone here is a JB expert ............................if not how can we help with a device that has been taken outside the operating parameters,deliberately .

wegras wrote:

Probably referring them to Google is the wisest and safest

unless anyone here is a JB expert ............................if not how can we help with a device that has been taken outside the operating parameters,deliberately .

As Kilgore-Trout suggested in his first post, Restore it. If that doesn't fix it contact the website support for the jailbreak that was used.

I always advise the DFU restore method which works 99.9% of the time, especially with the iPhone 4 and later models. I do advise them to use Google to learn how to put it in DFU mode as they find several excellent how to videos by that means. You don't have to be a jailbreak expert to recommend this.

wegras wrote:

JB is deliberate act ,broken glass is (usually) an accident

and?

Out of warranty is out-of-warranty. To my point, where does it state we cannot discuss out-of-warranty stuff? It doesn't.

How about 3rd party hardware/software? Nothing to do with Apple (except it wirks with Apple products), yet it is discussed at length in these forums.

Just because it's on the internet, doesn't mean it's true.

Bonjour. -> https://www.youtube.com/watch?v=v_CgPsGY5Mw

LOL