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All replies
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Helpful answers
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Feb 20, 2015 8:13 AM in response to wegrasby Chris CA,wegras wrote:
Probably referring them to Google is the wisest and safest
unless anyone here is a JB expert ............................if not how can we help with a device that has been taken outside the operating parameters,deliberately .
As Kilgore-Trout suggested in his first post, Restore it. If that doesn't fix it contact the website support for the jailbreak that was used.
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Feb 20, 2015 8:14 AM in response to wegrasby deggie,I always advise the DFU restore method which works 99.9% of the time, especially with the iPhone 4 and later models. I do advise them to use Google to learn how to put it in DFU mode as they find several excellent how to videos by that means. You don't have to be a jailbreak expert to recommend this.
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Feb 20, 2015 8:20 AM in response to wegrasby Chris CA,wegras wrote:
JB is deliberate act ,broken glass is (usually) an accident
and?
Out of warranty is out-of-warranty. To my point, where does it state we cannot discuss out-of-warranty stuff? It doesn't.
How about 3rd party hardware/software? Nothing to do with Apple (except it wirks with Apple products), yet it is discussed at length in these forums.
Just because it's on the internet, doesn't mean it's true.
Bonjour. -> https://www.youtube.com/watch?v=v_CgPsGY5Mw
LOL
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Feb 20, 2015 8:31 AM in response to Chris CAby wegras,If you can't see the difference between a user deliberately breaking the iOS with a JB and some idiot dropping the iPhone in water or on ground accidently
i will leave you to your world .
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Feb 20, 2015 8:37 AM in response to wegrasby deggie,Okay, how about one that sends off their iPhone and has it painted?
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Feb 20, 2015 8:40 AM in response to deggieby wegras,It's OK, deggie it is clear where you camp coming from
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Feb 20, 2015 8:44 AM in response to wegrasby Chris CA,wegras wrote:
If you can't see the difference between a user deliberately breaking the iOS with a JB and some idiot dropping the iPhone in water or on ground accidently
I can easily see the difference.
But so what.
You have missed my point.
Out-of-warranty is out of warranty. Why write that the ToS prohibits helping with out-of-warranty stuff (it doesn't) and then turn around and help them by telling them to restore /go to jailbreak support site...
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Feb 20, 2015 8:48 AM in response to Chris CAby TJBUSMC1973,Chris CA wrote:
TJBUSMC1973 wrote:
Granted, https://www.apple.com/legal/warranty/products/ios-warranty-document-us.html does make it clear that unauthorized modifications void the device warranty. While it's a logical extension that a device that has a voided warranty, since it is not supported by Apple anymore, should also not receive support on the Apple website,
To be a bit pedantic, how about a broken screen? Unless they have Applecare Plus, it is out-of-warranty.
And what if the 1 year/Applecare Plus warranty ran out? It's out-of-warranty.
Out of warranty is different from voided warranty.
One means that there is either damage to a device or the time frame of the warranty has expired.
The other means that an action has been taken that invalidates all support options from Apple.
Out of warranty is still supported by Apple.
Voided warranty means that Apple provides no support.
Additionally, physical damage is never covered under warranty. It is only covered under the AppleCare Plus Service Plan. That's not a warranty. In fact, the warranty terms page state: "No Apple reseller, agent, or employee is authorized to make any modification, extension, or addition to this Warranty."
AppleCare Plus is not a modification, extension or addition to the warranty. It is a stand alone program, that offers similar options to the warranty.
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Feb 20, 2015 8:57 AM in response to TJBUSMC1973by Chris CA,Regardless, nothing in the ToS prohibits helping with out-of-warranty or voided warranty items.
Just an FYI:
Nowhere (this link or anywhere else) is it stated that jailbreak voids a warranty.
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Feb 20, 2015 9:05 AM in response to Chris CAby Kilgore-Trout,Actually Chris, it does (with an out for apple should they choose to exercise it):
Apple strongly cautions against installing any software that hacks iOS. It is also important to note that unauthorized modification of iOS is a violation of the iOS end-user software license agreement and because of this, Apple may deny service for an iPhone, iPad, or iPod touch that has installed any unauthorized software.
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Feb 20, 2015 9:10 AM in response to Kilgore-Troutby deggie,Is that from the Terms of Use here?
Not sure what "camp" wegras has me in other than the one who wants to help people which is supposed to be the whole purpose of this site. I'm not going to help them with jailbreaking their devices, I won't help them with stealing music or other media. But someone who has had their phone jailbroken and wants to return from the dark side I have no issues with that and I'm not going to give them a lecture about it. It would seem that Apple would want people to come back from jailbreaking their device and would help people who want to do so.
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Feb 20, 2015 9:23 AM in response to deggieby Kilgore-Trout,Its from Chris's link.
But that aside, I have agree with you. While I have no interest in helping someone jailbreak a device (or stealing content for that matter), offering whatever assistance is available and practical in repairing said damage I have no problem with. I don't get the impression Apple or the Hosts do either.
Which ultimately I think is Chris's point.