dunloveme

Q: how can my iphone 5s keep searching?

my iphone 5s is keep searching ... even I replaced a brand new simcard? I put this sim in a different phone and it's working fine ?

iPhone 5s, iOS 8.1.3

Posted on Feb 20, 2015 5:49 PM

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Q: how can my iphone 5s keep searching?

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  • by sterling r,

    sterling r sterling r Feb 22, 2015 8:30 AM in response to dunloveme
    Community Specialists
    Feb 22, 2015 8:30 AM in response to dunloveme

    Hello dunloveme,


    It sounds like you have replaced the SIM card but your phone will not connect to your cellular provider. I would use these troubleshoowing steps from the following article:

     

    If you see No Service in the status bar of your iPhone or iPad

    Follow these steps, testing after each.

    1. Tap Settings > Enable Airplane Mode, wait five seconds, then turn off airplane mode.
    2. Restart your device.
    3. Remove the SIM card. If the SIM card is damaged, worn, or bent, or if it's too big or small for the SIM tray, contact your carrier for a new one. Then reinsert the SIM card.
    4. Check for a carrier-settings update: Connect to a Wi-Fi network, tap Settings > General > About, and install any available carrier-settings updates. If you can't connect to Wi-Fi, connect your device to a computer that has iTunes.
    5. Update your iPhone to the latest version of iOS.
    6. Reset network settings by tapping Settings > General > Reset > Reset Network Settings. This will reset all network settings, including Bluetooth pairing records, Wi-Fi passwords, VPN, and APN settings.
    7. Contact your carrier to check for any network or account issues.
    8. Restore your iPhone.

     

    Thank you for using Apple Support Communities.

    Take care,

    Sterling