My Itune match doesn't work. When it tries to update, it stalls on step 3. If I don't cancel it, I get a window saying "Itunes has stopped working" and the program shuts down. How can I fix this???

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My Itune match doesn't work. When it tries to update, it stalls on step 3. If I don't cancel it, I get a window saying "Itunes has stopped working" and the program shuts down. How can I fix this???

When my Itunes Match tries to update, it stalls every time on the third step "Uploading remaining songs and artwork". If I don't cancel it, very shortly I get a message saying "Itunes has stopped working" and then Itunes shuts down completely. Is there a fix for this? I have the most recent version of Itunes. HELP!

iPod nano, Windows 7

Posted on Feb 20, 2015 7:23 PM

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judysings

Community Specialist

Feb 22, 2015 8:46 AM in response to The Funkster

Hi The Funkster,

The resource below will provide some initial troubleshooting for the issue you are having uploading songs and artwork to iTunes Match.

How to troubleshoot iTunes Match - Apple Support
http://support.apple.com/en-us/TS4054

I hope this information helps ....

- Judy

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