lauraWangJX
Level 1 (0 points)

Q: i did not recieve an e-mail from apple about the change of security questions. What do i do ?

I want to buy something on the app store but they asked me to do some security questions. But i forgot the answers. So, i went to "Manage Apple ID" and clicked the send e-mail button. But i did not recieve it. I checked the spam and trash but did not see anything regarding the security questions. What do i do ?

iPhone 5, iOS 8.1.3

Posted on Feb 20, 2015 11:05 PM

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lauraWangJX

Q: i did not recieve an e-mail from apple about the change of security questions. What do i do ?

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  • by FoxFifth,

    FoxFifth FoxFifth Feb 21, 2015 9:31 AM in response to lauraWangJX
    Level 7 (27,551 points)
    iPhone
    Feb 21, 2015 9:31 AM in response to lauraWangJX

    This may help: If you didn't receive your verification or reset email - Apple Support

  • by TJBUSMC1973,

    TJBUSMC1973 TJBUSMC1973 Feb 21, 2015 10:16 AM in response to lauraWangJX
    Level 5 (7,636 points)
    Feb 21, 2015 10:16 AM in response to lauraWangJX

    How to reset your Apple ID security questions.

    Go to appleid.apple.com, click on the blue button that says 'Manage Your Apple ID'.

     

    Log in with your Apple ID and password. (If you have forgotten your Apple ID password, go to iforgot.apple.com first to reset your password with a password recovery email)

     

    Go to the Password & Security section on the left side, and click on the link underneath the security questions that says 'Forgot your answers? Send reset security info email to [email]'.  This will generate an automated e-mail that will allow you to reset your security questions.

     

    If that doesn't work, or if there is no rescue email link available, then click on 'Temporary Support PIN' that is in the bottom left side, and generate a 4-digit PIN for the Apple Account Security Advisor you will be contacting later.

     

    Next, go to https://getsupport.apple.com

    (If you see a message that says 'There are no products registered to this Apple ID, simply click on 'See all products and services')

    Choose 'More Products & Services', then 'Apple ID'.

    A new page will open.

    Choose 'Other Apple ID Topics', then 'Forgotten Apple ID Security Questions'.

    Click the blue 'Continue' button.

    Select the contact option that suits your needs best.