I cannot open safari on my Macbook Pro Yosemite How do I reinstall it?

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Level 1

8 points

I cannot open safari on my Macbook Pro Yosemite How do I reinstall it?

I have recently purchased a new MacBook Pro Retina with Yosemite OS X. I got Trovi.com adware on the computer and in the process of removing this I lost the use of Safari. When I attempt to open Safari I get a message telling me It does not connect with the server. How can this be rectified and how do I reinstall the software if this is the method to use?

John Atkinson

MacBook Pro with Retina display, OS X Yosemite (10.10.2), All other Search providers are present

Posted on Feb 21, 2015 1:28 AM

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Answer 1

Best reply

judysings

Community Specialist

Feb 22, 2015 9:33 AM in response to JohnBarrie

Hey John,

You could try downloading the OS X Yosemite 10.10.2 Combo Update to try and resolve your issue with Safari. If the issue persists, I'll include instructions for reinstalling Yosemite as well.

OS X Yosemite 10.10.2 Combo Update
http://support.apple.com/kb/DL1786?viewlocale=en_US&locale=en_US

OS X Yosemite: Reinstall OS X
http://support.apple.com/kb/PH18872

Hope that helps ....

- Judy

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Answer 2

JohnBarrie Author

Level 1

8 points

Feb 23, 2015 12:30 PM in response to judysings

Sorry Judy ,but I went through the download successfully bug I still get the message "Safari can't find the server."

Have you another suggestions?

John Atkinson

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Answer 3

judysings

Community Specialist

Feb 24, 2015 9:36 AM in response to JohnBarrie

Hi John,

If the Combo Update wasn't successful, I believe you will need to reinstall Yosemite (see link above). If you want to speak with a technical advisor prior to doing so, here is a link to initiate that support:

https://getsupport.apple.com/GetproductgroupList.action

Regards,

- Judy

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Answer 4

JohnBarrie Author

Level 1

8 points

Mar 2, 2015 1:27 AM in response to judysings

Sorry Judy ,but I went through the download successfully bug I still get the message "Safari can't find the server.

Have you another suggestions?

John Atkinson

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Answer 5

JohnBarrie Author

Level 1

8 points

Mar 2, 2015 1:51 AM in response to judysings

JudySings,

I tried all your suggestions without success. However, I have now been able to recover Safari access to server, or at least Safari seems to be working. I pick up the solution among a number on Duck Duck web site.

Here is what was suggested and worked.

Go to Safari> Preferences>Privacy

Clk Cookies and Web site data-Highlight only "Always allow" option and "Remove all website data".

Go to " Website use of Local Services and only highlight "Deny without prompting".

The Safari message of "Safari cannot connect to server" did not appear and the browser bar opened.

I cannot answer why this worked but it did.

I thank you for your help.

John B Atkinson

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Answer 6

judysings

Community Specialist

Mar 2, 2015 1:35 PM in response to JohnBarrie

Hi John,

I'm happy you were able to find a resolution to your issue. Thanks for sharing it with the community.

Have a great day!

- Judy

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