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Safari Keeps Crashing?

Hi All,


Ive recently updated to 10.10.2 OSX and my safari has responded in a unpleasant way. It consistently crashes over and over which is very frustrating. The reason seems to be related to a flash plug in, is anyone else experiencing a similar problem? Or perhaps a solution to this problem?


The Safari is Version 8.0.3 (10600.3.18)


Thanks in advance


Michael

MacBook Pro, OS X Yosemite (10.10.2), Mid 2012 Macbook Pro

Posted on Feb 21, 2015 7:01 AM

Reply
12 replies

Feb 21, 2015 9:55 AM in response to Michael.David

There is no need to download anything to solve this problem.

If Safari crashes on launch and you don't have another web browser, you should be able to launch Safari by starting up in safe mode.

You may have installed the "Genieo" or "InstallMac" ad-injection malware. Follow the instructions on this Apple Support page to remove it.

Back up all data before making any changes.

One of the steps in the article is to remove malicious Safari extensions. Do the equivalent in the Chrome and Firefox browsers, if you use either of those.

After removing the malware, remember to reset your home page in all the web browsers affected, if it was changed.

If you don't find any of the files or extensions listed, or if removing them doesn't stop the ad injection, then you may have one of the other kinds of adware covered by the support article. Follow the rest of the instructions in the article.

If you find Apple's instructions too hard to follow, ask for an alternative that doesn't require you to trust a black-box application without knowing what it does.

Make sure you don't repeat the mistake that led you to install the malware. Chances are you got it from an Internet cesspit such as "Softonic" or "CNET Download." Never visit either of those sites again. You might also have downloaded it from an ad in a page on some other site. The ad would probably have included a large green button labeled "Download" or "Download Now" in white letters. The button is designed to confuse people who intend to download something else on the same page. If you ever download a file that isn't obviously what you expected, delete it immediately.

In the Security & Privacy pane of System Preferences, select the General tab. The radio button marked Anywhere should not be selected. If it is, click the lock icon to unlock the settings, then select one of the other buttons. After that, don't ignore a warning that you are about to run or install an application from an unknown developer.

Still in System Preferences, open the App Store or Software Update pane and check the box marked

Install system data files and security updates (OS X 10.10 or later)

or

Download updates automatically (OS X 10.9 or earlier)

if it's not already checked.

Feb 22, 2015 9:58 AM in response to Michael.David

Problem description:

Safari keeps crashing, related to flash in plugin


EtreCheck version: 2.1.8 (121)

Report generated 22 February 2015 17:54:34 GMT

Download EtreCheck from http://etresoft.com/etrecheck


Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.


Hardware Information: ℹ️

MacBook Pro (15-inch, Mid 2012) (Technical Specifications)

MacBook Pro - model: MacBookPro9,1

1 2.6 GHz Intel Core i7 CPU: 4-core

8 GB RAM Upgradeable

BANK 0/DIMM0

4 GB DDR3 1600 MHz ok

BANK 1/DIMM0

4 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en1: 802.11 a/b/g/n

Battery Health: Normal - Cycle count 517


Video Information: ℹ️

Intel HD Graphics 4000

NVIDIA GeForce GT 650M - VRAM: 1024 MB

Color LCD 1680 x 1050


System Software: ℹ️

OS X 10.10.2 (14C109) - Time since boot: 3 days 5:56:39


Disk Information: ℹ️

APPLE HDD HTS727575A9E362 disk0 : (750.16 GB)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / : 748.93 GB (157.68 GB free)

Core Storage: disk0s2 749.30 GB Online


MATSHITADVD-R UJ-8A8


USB Information: ℹ️

Apple Inc. FaceTime HD Camera (Built-in)

Apple Computer, Inc. IR Receiver

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. Apple Internal Keyboard / Trackpad

HP HP Wireless Comfort Mouse


Thunderbolt Information: ℹ️

Apple Inc. thunderbolt_bus


Gatekeeper: ℹ️

Mac App Store and identified developers


Kernel Extensions: ℹ️

/Library/Extensions

[not loaded] com.wacom.kext.ftdi (1 - SDK 10.10) [Click for support]


/System/Library/Extensions

[not loaded] com.Logitech.Control Center.HID Driver (3.6.0 - SDK 10.6) [Click for support]

[not loaded] com.Logitech.Unifying.HID Driver (1.2.0 - SDK 10.6) [Click for support]

[not loaded] com.seagate.driver.PowSecDriverCore (5.2.4 - SDK 10.4) [Click for support]

[loaded] com.serato.usb.kext (2.3.0) [Click for support]

[not loaded] com.wacom.kext.wacomtablet (6.3.11 - SDK 10.10) [Click for support]


/System/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns

[not loaded] com.seagate.driver.PowSecLeafDriver_10_4 (5.2.4 - SDK 10.4) [Click for support]

[not loaded] com.seagate.driver.PowSecLeafDriver_10_5 (5.2.4 - SDK 10.5) [Click for support]

[not loaded] com.seagate.driver.SeagateDriveIcons (5.2.4 - SDK 10.4) [Click for support]


Problem System Launch Daemons: ℹ️

[running] com.seagate.TBDecorator.plist [Click for support]


Launch Agents: ℹ️

[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]

[running] com.adobe.AdobeCreativeCloud.plist [Click for support]

[running] com.Logitech.Control Center.Daemon.plist [Click for support]

[loaded] com.oracle.java.Java-Updater.plist [Click for support]

[running] com.wacom.wacomtablet.plist [Click for support]


Launch Daemons: ℹ️

[loaded] com.adobe.fpsaud.plist [Click for support]

[loaded] com.microsoft.office.licensing.helper.plist [Click for support]

[loaded] com.oracle.java.Helper-Tool.plist [Click for support]

[loaded] com.oracle.java.JavaUpdateHelper.plist [Click for support]


User Launch Agents: ℹ️

[loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]

[loaded] com.google.keystone.agent.plist [Click for support]

[failed] com.plexapp.helper.plist [Click for support]


User Login Items: ℹ️

iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Caffeine Application (/Applications/Caffeine.app)

Dropbox Application (/Applications/Dropbox.app)


Internet Plug-ins: ℹ️

Default Browser: Version: 600 - SDK 10.10

AdobeExManDetect: Version: AdobeExManDetect 1.1.0.0 - SDK 10.7 [Click for support]

WacomTabletPlugin: Version: WacomTabletPlugin 2.1.0.6 - SDK 10.9 [Click for support]

AdobeAAMDetect: Version: AdobeAAMDetect 2.0.0.0 - SDK 10.7 [Click for support]

FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]

AdobePDFViewerNPAPI: Version: 11.0.0 - SDK 10.6 [Click for support]

Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]

Flash Player: Version: 16.0.0.305 - SDK 10.6 [Click for support]

QuickTime Plugin: Version: 7.7.3

SharePointBrowserPlugin: Version: 14.0.0 [Click for support]

AdobePDFViewer: Version: 11.0.0 - SDK 10.6 [Click for support]

JavaAppletPlugin: Version: Java 8 Update 31 Check version


Safari Extensions: ℹ️

AdBlock

Omnibar [Adware! - Remove]

Searchme [Adware! - Remove]

Slick Savings [Adware! - Remove]

Amazon Shopping Assistant [Adware! - Remove]

Ebay Shopping Assistant [Adware! - Remove]


Audio Plug-ins: ℹ️

SeratoVirtualAudioPlugIn: Version: 1.0.11 [Click for support]


3rd Party Preference Panes: ℹ️

Flash Player [Click for support]

Java [Click for support]

Logitech Control Center [Click for support]

WacomTablet [Click for support]


Time Machine: ℹ️

Mobile backups: ON

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 748.93 GB Disk used: 591.24 GB

Destinations:

Back Up [Local]

Total size: 2.00 TB

Total number of backups: 8

Oldest backup: 2014-11-02 20:36:25 +0000

Last backup: 2015-02-12 19:56:34 +0000

Size of backup disk: Adequate

Backup size 2.00 TB > (Disk used 591.24 GB X 3)

1TB Mike [Local]

Total size: 999.86 GB

Total number of backups: 29

Oldest backup: 2013-01-12 16:20:09 +0000

Last backup: 2015-02-13 16:28:12 +0000

Size of backup disk: Too small

Backup size 999.86 GB < (Disk used 591.24 GB X 3)


Top Processes by CPU: ℹ️

2% WindowServer

1% mds_stores

1% coreaudiod

1% Google Chrome

1% Finder


Top Processes by Memory: ℹ️

524 MB Adobe Illustrator

429 MB softwareupdated

189 MB Google Chrome

179 MB com.apple.WebKit.WebContent

146 MB Google Chrome Helper


Virtual Memory Information: ℹ️

87 MB Free RAM

3.33 GB Active RAM

3.27 GB Inactive RAM

1.21 GB Wired RAM

24.92 GB Page-ins

2.23 GB Page-outs


Diagnostics Information: ℹ️

Feb 22, 2015, 01:08:01 PM /Library/Logs/DiagnosticReports/discoveryd_2015-02-22-130801_[redacted].crash

Feb 21, 2015, 11:13:27 PM /Library/Logs/DiagnosticReports/Alias_2015-02-21-231327_[redacted].cpu_resource .diag [Click for details]

Feb 21, 2015, 10:52:42 PM /Library/Logs/DiagnosticReports/Alias_2015-02-21-225242_[redacted].cpu_resource .diag [Click for details]

Feb 21, 2015, 07:39:47 PM /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2015-02-21-193947_[ redacted].hang

Feb 21, 2015, 07:39:46 PM /Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_2015-02-21-193946_[r edacted].hang

Feb 21, 2015, 07:39:44 PM /Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_2015-02-21-193944_[r edacted].hang

Feb 21, 2015, 04:14:02 PM /Library/Logs/DiagnosticReports/Alias_2015-02-21-161402_[redacted].cpu_resource .diag [Click for details]

Feb 21, 2015, 03:03:38 PM /Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_2015-02-21-150338_[r edacted].hang

Feb 21, 2015, 03:03:35 PM /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2015-02-21-150335_[ redacted].hang

Feb 21, 2015, 03:03:35 PM /Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_2015-02-21-150335_[r edacted].hang

Feb 21, 2015, 02:24:24 AM /Library/Logs/DiagnosticReports/Alias_2015-02-21-022424_[redacted].hang

Feb 20, 2015, 06:47:49 PM /Library/Logs/DiagnosticReports/Safari_2015-02-20-184749_[redacted].hang

Feb 20, 2015, 05:49:09 PM /Library/Logs/DiagnosticReports/Safari_2015-02-20-174909_[redacted].hang

Feb 20, 2015, 02:42:39 PM /Library/Logs/DiagnosticReports/Safari_2015-02-20-144239_[redacted].hang

Feb 20, 2015, 02:36:04 PM /Library/Logs/DiagnosticReports/Alias_2015-02-20-143604_[redacted].cpu_resource .diag [Click for details]

Feb 19, 2015, 09:10:05 PM /Library/Logs/DiagnosticReports/Safari_2015-02-19-211005_[redacted].hang

Feb 19, 2015, 08:59:03 PM /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_201 5-02-19-205903_[redacted].crash


Feb 22, 2015 10:17 AM in response to Michael.David

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

Step 1

For this step, the title of the Console window should be All Messages. If it isn't, select

SYSTEM LOG QUERIES All Messages

from the log list on the left. If you don't see that list, select

View Show Log List

from the menu bar at the top of the screen.

In the top right corner of the Console window, there's a search box labeled Filter. Initially the words "String Matching" are shown in that box. Enter the name of the crashed application or process. For example, if Safari crashed, you would enter "Safari" (without the quotes.)

Each message in the log begins with the date and time when it was entered. Select the messages from the time of the last crash, if any. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

☞ The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

Please don't indiscriminately dump thousands of lines from the log into this discussion.

Please don't post screenshots of log messages—post the text.

☞ Some private information, such as your name, may appear in the log. Anonymize before posting.

Step 2

In the Console window, select

DIAGNOSTIC AND USAGE INFORMATION User Diagnostic Reports

(not Diagnostic and Usage Messages) from the log list on the left. There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of crash reports. The name of each report starts with the name of the process, and ends with ".crash". Select the most recent report related to the process in question. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.

I know the report is long, maybe several hundred lines. Please post all of it anyway.

If you don't see any reports listed, but you know there was a crash, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.

In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)

Please don’t post other kinds of diagnostic report—they're very long and rarely helpful.

Feb 23, 2015 5:08 AM in response to Michael.David

From the report:

Omnibar [Adware! - Remove]

Searchme [Adware! - Remove]

Slick Savings [Adware! - Remove]

Amazon Shopping Assistant [Adware! - Remove]

Ebay Shopping Assistant [Adware! - Remove]


Remove Adware.



1. Use free AdwareMedic to remove adware


http://www.adwaremedic.com/index.php


Install , open, and run it by clicking “Scan for Adware” button to remove adware.

Once done, quit AdwareMedic.


or


Remove the adware manually by following the “HowTo” from Apple.

http://support.apple.com/en-us/HT203987




2. Safari > Preferences > Extensions

Turn those off and relaunch Safari.

Turn those on one by one and test.

Feb 28, 2015 6:18 AM in response to Linc Davis

Ok, so it seems to be at it again, I've moved to chrome for the time being, Ive done what you said and this is the recent entry.


27/02/2015 14:13:26.534 launchservicesd[57]: Application App:"AdobePDFViewerNPAPI (Safari Internet plug-in)" asn:0x0-721721 pid:9189 refs=5 @ 0x7f7fdd982270 tried to be brought forward, but isn't in fPermittedFrontApps ( ( "LSApplication:0x0-0x2002 pid=72 "loginwindow"")), so denying. : LASSession.cp #1521 SetFrontApplication() q=LSSession 100005/0x186a5 queue


When i force quit it states it is a flash plugin? I've updated flash and it seems to continue to do it?

Safari Keeps Crashing?

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