greybon
Level 1 (0 points)

Q: iTunes message/alert popping up and pausing play of video

All of a sudden, I have iTunes store alerts popping up to let me know that one of the tv shows I subscribe to has a new episode. The message pops up and pauses whatever video I was watching just to display too. I have all notifications turned off so I'm not sure why this keeps happening. Any idea how to get it to stop?

iPad mini Wi-Fi

Posted on Feb 21, 2015 5:06 AM

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greybon

Q: iTunes message/alert popping up and pausing play of video

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  • by judysings,

    judysings judysings Feb 22, 2015 11:08 AM in response to greybon
    Community Specialists
    Feb 22, 2015 11:08 AM in response to greybon

    Hi greybon,

    The resource below will explain all of the various settings for Notifications.  Have you removed the iTunes Store app from your Notifications?  If the iTunes Store app is open, quit the app and restart the iPhone for the changes to take effect.

    About Notifications on iPhone, iPad, and iPod touch - Apple Support
    http://support.apple.com/en-us/HT201925

     

    To see which apps provide notifications and change notification settings, go to Settings > Notifications, and tap the app name.

    Turn off and change Notifications settings 

    If you have an app that could potentially send frequent notifications, your iOS device could wake frequently to display the notification, and affect battery life. You can disable Show on Lock screen for a particular app in Settings > Notifications, then choose the app and drag to the Do Not Include section.

    You can also customize what you see in your Today view. Go to Settings > Notifications, and select which apps you would like to include. You can sort your notifications manually or by time. To sort manually, tap Edit in the upper right corner, select the apps you want, and drag them using the   icon. You can drag the apps to the Include or Do Not Include list, and put the apps in your desired order.

     

    Regards,

    - Judy

  • by greybon,

    greybon greybon Feb 22, 2015 11:38 AM in response to judysings
    Level 1 (0 points)
    Feb 22, 2015 11:38 AM in response to judysings

    I've already tried the restarting thing. Didn't work. In my settings for notifications on my ipad, every single app is turned off for notifications. Yet, the notifications for the store keep coming and stopping anything I'm in the middle of watching just to alert me to them. It's incredibly annoying. I even tried restoring the ipad to factory settings, then turning all the notifications for every app by hand again. Didn't work.

  • by judysings,

    judysings judysings Feb 23, 2015 11:50 AM in response to greybon
    Community Specialists
    Feb 23, 2015 11:50 AM in response to greybon

    Hi greybon,

    I'm going to include a link to the iTunes Store Support team for you to address this issue with them.  

    iTunes - Contact Us - Apple Support
    https://www.apple.com/support/itunes/contact/

    - Judy