HT201585: Determining battery cycle count for Mac notebooks
Learn about Determining battery cycle count for Mac notebooks
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Helpful answers
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Feb 21, 2015 4:52 AM in response to waterst3by Mike Sombrio,While there's not nearly enough information to go on I'll offer these generic instructions. Try the tips here Resolve startup issues and perform disk maintenance with Disk Utility and fsck - Apple Support
It sounds like you have another mac with which to re over the needed files? Then remove the hard drive from the macbook and connect it to your other mac and get the files. Removal is easy https://www.ifixit.com/Guide/MacBook+Core+2+Duo+Hard+Drive+Replacement/514 you can put the drive into an external usb enclosure or dock.
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Feb 21, 2015 7:35 AM in response to waterst3by Applelemming204,Have you tried an SMC reset. Everyone says to do it and in my experience rarely fixes anything but it has worked on occasion for me. Often the topcase gets fried and the power button stops working (if you spilled on it.) You can remove the topcase (keyboard etc.) and use the power pads on the logic board for power up.
The hard drive itself is likely okay and you can follow Mike's suggestion if the only concern is getting your files off.
Bad RAM will also cause startup issues. You can try removing and re-seating the ram or trying just one stick of ram if it meets minimum system requirements.
The macbook will run fine without a working battery off the magsafe adapter. It would have no affect on the system other than it needs to be plugged in if the battery failed.
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Feb 22, 2015 1:47 PM in response to Mike Sombrioby waterst3,Mike, thank you for your reply. I apologize for not providing more info, as I didn't know what I should provide. Computers aren't my forte and I'm feeling kind of lost in this world. I have had several calls to Apple, and have studied the articles they gave me. Because my computer is considered obsolete, they can't help me further. I appreciate the links and hope they do the trick!
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Feb 22, 2015 1:51 PM in response to Applelemming204by waterst3,Thank you, Applelemming204. I have not tried the SMC reset, and the keyboard has not been spilled on. I can tell you that I had no RAM left in the computer and error messages often came up telling me so. We considered adding RAM but found that buying new was the best bet, which we did last year. Appreciate your response and recommendations.
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Feb 22, 2015 1:56 PM in response to waterst3by Mike Sombrio,Were the messages you were getting that your startup disk was full?
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Feb 25, 2015 5:10 PM in response to Mike Sombrioby waterst3,I can't remember the exact wording of the error message. However, in the meantime, we have found my old external hard drive and I was able to recover the files (including photos) I needed from the old computer via a Time Machine backup. Yay! However, my new MacBook Air says the startup disk is full, and has only 1.52 GB of available space. I think the best thing is to keep the photos, which take up the most space, on the external hard drive. Would you agree? Thanks in advance.
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Feb 26, 2015 6:26 AM in response to waterst3by Eustace Mendis,1.52 GB free space on your start up drive is a serious problem. Suggest you deal with that first. Rule of thumb is to have at least 15% of the drive space empty.
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Feb 26, 2015 6:41 AM in response to waterst3by Mike Sombrio,I agree wholeheartedly. With the limited storage space on the MacBook Airs I think most people are keeping their music, movies and photos on external drives.