my iphone 5s turns on to apple logo then goes blank then shuts off. When i tried restoring it, while loading a blue screen came up and it shut off, leading straight back to the phone doing the same thing again. how can i fix it?

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my iphone 5s turns on to apple logo then goes blank then shuts off. When i tried restoring it, while loading a blue screen came up and it shut off, leading straight back to the phone doing the same thing again. how can i fix it?

my iphone 5s turns on to apple logo then goes blank then shuts off. When i tried restoring it, while at the loading screen, a blue screen came up and it shut off, leading straight back to the phone doing the same thing again. how can i fix it?

iPhone 5s, iOS 8.1.1, null

Posted on Feb 21, 2015 9:54 AM

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Answer 1

Feb 21, 2015 11:57 AM in response to ken_cuffed

This could be hardware related and you should get it checked by visiting an Authorized Apple Service Provider/Apple Store or by contacting Apple Support. Maybe your battery needs to be replaced, they can check the battery life online.

You can also visit this page to do that: iPhone - Contact Support - Apple Support

Click on Apple Support, then on ->Battery, Power &Charging ->Battery questions and troubleshooting, and follow the instructions.

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