I have a bunch of songs in my iTunes library that have a cloud with a down arrow next to them. I have seen on this discussion board that these songs are in the cloud and just need to be downloaded to the device (in this case, my Macbook), but when I click on the song/icon, nothing happens. The song won't even play. How do I fix this?
Do you have a Wifi connection? The song should stream to your Mac and play when you click on it. It should also download if you click on the actual cloud icon....
Can you provide us with a little more info about this?
Cheers,
GB
I do have a wi-fi connection... I'm really confused because I don't know why only some of my songs are having this issue - there doesn't seem to be any rhyme or reason to which songs are "stuck in the cloud"... some were itunes downloads, some were imported from cds, some were downloads from other music services, and some are duplicates of songs that are already in my library.
Oh, you are using iTunes Match. See if the troubleshooting steps in this article can help:
How to troubleshoot iTunes Match - Apple Support
Cheers,
GB
I am not subscribed to itunes match...
The only way that music that was not directly purchased from iTunes would be in the cloud is via iTunes Match. If you do not have Match, then the only music that would have a cloud next to it would be the purchased music. You indicated:
Jamie Burkes wrote:
there doesn't seem to be any rhyme or reason to which songs are "stuck in the cloud"... some were itunes downloads, some were imported from cds, some were downloads from other music services
If you have music imported from CDs or downloads from other music services showing a cloud next to them, you have iTunes Match....
https://www.apple.com/itunes/itunes-match/
Cheers,
GB
I definitely do not have itunes Match...neither I nor anyone in my household are currently subscribed our have ever been subscribed to Match. Thank you, but I am just going to contact Apple support for assistance
Cannot play song with cloud icon
