hairygoose

Q: iphone 6 heavy data usage

I bought my iPhone 6 in the States late last year - unlocked and sim free.  While in the states on a pre pay sim, data use was as expected, I am not a heavy data user on my phone.

 

Back in Europe, I used my Belgian pre pay sim with much the same result as the USA - no unusual data use.

 

Get to England and put my Vodafon pre pay sim in and my data gets munched up before I know what is happening - 500mb gone in less than two days.

 

I always keep my apps closed when not in use, don't use cloud, all software is up to date.

 

My gut feeling is that the data use is only high on the UK sim.  I have read lots of other comments about this problem from worldwide users but none give a definitive resolution, some blaming carrier updates, others suggesting resetting the phones from scratch.  I spoke with vodafone who gave me some credit back on my data account (strangely enough - without me even asking for it or suggesting it) and have tried a phone reset but am now worried about putting the UK sim back in.  The phone can easily munch through my data allowance AND an additional 10-15 pounds per day in extra data

 

Does anyone have any ideas or simimlar experiences

MacBook Pro, OS X Mountain Lion (10.8.5), iPhone 6

Posted on Feb 22, 2015 2:15 AM

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Q: iphone 6 heavy data usage

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  • by Brett L,

    Brett L Brett L Feb 23, 2015 7:54 AM in response to hairygoose
    Community Specialists
    Feb 23, 2015 7:54 AM in response to hairygoose

    Hi hairygoose,

     

    You can use your iPhone's operating system to track what applications are using cellular data and if desired you can prevent an app from using cellular data at all. See this article -

     

    Learn about cellular data settings and usage on your iPhone and iPad (Cellular Model) - Apple Support

     

    Thanks for using Apple Support Communities.

     

    Sincerely,

     

    Brett L 

  • by hairygoose,

    hairygoose hairygoose Feb 27, 2015 1:04 AM in response to Brett L
    Level 1 (13 points)
    iPhone
    Feb 27, 2015 1:04 AM in response to Brett L

    Brett

     

    Thanks for the link - it has re-enforced how I already use my phone.  I am seeing some strange things though - mapping and app store are the biggest consumers and look like the culprits that are sucking my data.  I find this very strange though as the mapping service consumes the most but when I have no mapping apps open and I NEVER use the app store via my phone.  Even when I turn them off as you suggested, they still consume data.

     

    I regularly close off all apps by double tapping the home button and then swiping the app up.  I never allow apps to send me notifications, nor do I allow any app access to my data.  I have a couple of apps that I allow access only while using them, Runkeeper being one such app but when I see their consumption it is always measured in Kb rather than Mb so that doesn't worry me too much.

     

    I am currently turning off cellular data to stop the bleed but this means useful things like iMessage will not work for incoming messages.

     

    I am sure there is something else being missed.  Any ideas?  Especially concerned that when I have disabled something in the settings, it can still continue to use data.

  • by Brett L,

    Brett L Brett L Mar 1, 2015 9:45 AM in response to hairygoose
    Community Specialists
    Mar 1, 2015 9:45 AM in response to hairygoose

    Hi hairygoose,

     

    Thank you for using Apple Support Communities. Due to the nature of the issue you described you may find more information by using another one of Apple's support resources - https://getsupport.apple.com/GetproductgroupList.action.

     

    Brett L