sshahnyc
Level 1 (10 points)

Q: Finder does not start or allow relaunch

I've have not been able to start Finder (or Spotlight) since a recent restart. What I have tried so far:

 

  • Killed and relaunched from Activity Monitor as well as Terminal
  • Disabled dropbox finder extension.
  • Log in as different user (Works fine)
  • Repaired Disk and Permissions (No change)
  • Restarted in safe mode (Still does not work)
  • Restarted in recovery mode and attempted re-install OSX, this ends up hanging each time (left it for 12 hours last time and it never completed)
  • I have also moved the finder (and other related files) .plist to force it to recreate but it never gets that far. (New files are not created and Finder just hangs).

 

Any suggestions on what I should do next?

 

This is what I have:

iMac (27-inch Mid 2011)

2.7 Ghz Intel Core i5

20 GB 1333 MHz DDR3

OSX Yosemite 10.10.2

Posted on Feb 22, 2015 8:00 AM

by Linc Davis,Solvedanswer
Linc Davis Linc Davis
Level 10 (208,044 points)
Applications
A:

Without being able to use the Finder or sign out of iCloud, you would be hard put to do anything but delete the account and restore it from a backup that predates the problem.

Posted on Feb 24, 2015 8:22 PM

Close
sshahnyc

Q: Finder does not start or allow relaunch

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  • by dominic23,

    dominic23 dominic23 Feb 22, 2015 8:09 AM in response to sshahnyc
    Level 8 (42,122 points)
    Mac OS X
    Feb 22, 2015 8:09 AM in response to sshahnyc

    If you have a backup, "Erase and Reinstall OS X".

     

        http://support.apple.com/kb/PH18869?viewlocale=en_US

  • by sshahnyc,

    sshahnyc sshahnyc Feb 22, 2015 8:26 AM in response to dominic23
    Level 1 (10 points)
    Feb 22, 2015 8:26 AM in response to dominic23

    Thanks, I realize this will be my last resort option. Looking for something less extreme, perhaps a way to just reinstall Finder cleanly? Everything works fine for other user accounts so hoping to avoid a complete erase and reinstall.

  • by Eric Root,

    Eric Root Eric Root Feb 22, 2015 10:25 AM in response to sshahnyc
    Level 9 (74,238 points)
    iTunes
    Feb 22, 2015 10:25 AM in response to sshahnyc

    After you deleted the .plists, did you restart?

  • by sshahnyc,

    sshahnyc sshahnyc Feb 22, 2015 10:47 AM in response to Eric Root
    Level 1 (10 points)
    Feb 22, 2015 10:47 AM in response to Eric Root

    Yes, I have restarted after each step including deleting the .plists.

  • by Linc Davis,Helpful

    Linc Davis Linc Davis Feb 22, 2015 6:41 PM in response to sshahnyc
    Level 10 (208,044 points)
    Applications
    Feb 22, 2015 6:41 PM in response to sshahnyc

    Launch the Console application in any of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    Step 1

    For this step, the title of the Console window should be All Messages. If it isn't, select

              SYSTEM LOG QUERIES ▹ All Messages

    from the log list on the left. If you don't see that list, select

              View ▹ Show Log List

    from the menu bar at the top of the screen.

    In the top right corner of the Console window, there's a search box labeled Filter. Initially the words "String Matching" are shown in that box. Enter the name of the crashed application or process. For example, if Safari crashed, you would enter "Safari" (without the quotes.)

    Each message in the log begins with the date and time when it was entered. Select the messages from the time of the last crash, if any. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

    ☞ The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

    Please don't indiscriminately dump thousands of lines from the log into this discussion.

    Please don't post screenshots of log messages—post the text.

    ☞ Some private information, such as your name, may appear in the log. Anonymize before posting.

    Step 2

    In the Console window, select

              DIAGNOSTIC AND USAGE INFORMATION ▹ User Diagnostic Reports

    (not Diagnostic and Usage Messages) from the log list on the left. There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of crash reports. The name of each report starts with the name of the process, and ends with ".crash". Select the most recent report related to the process in question. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.

    I know the report is long, maybe several hundred lines. Please post all of it anyway.

    If you don't see any reports listed, but you know there was a crash, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.

    In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)

    Please don’t post other kinds of diagnostic report—they're very long and rarely helpful.

  • by sshahnyc,

    sshahnyc sshahnyc Feb 23, 2015 5:58 PM in response to Linc Davis
    Level 1 (10 points)
    Feb 23, 2015 5:58 PM in response to Linc Davis

    Thank You for your assistance.


    Interestingly, I see hundreds of these every few seconds:

    2/23/15 8:51:58.811 PM com.apple.xpc.launchd[1]: (com.apple.coreduetd) Service only ran for 3 seconds. Pushing respawn out by 7 seconds.

    2/23/15 8:51:58.818 PM ReportCrash[7214]: Saved crash report for coreduetd[7216] version 154.1.14 to /Library/Logs/DiagnosticReports/coreduetd_2015-02-23-205158_-iMac.crash

     

    Here's the top of this report:

     

    Process:               coreduetd [7253]

    Path:                  /usr/libexec/coreduetd

    Identifier:            coreduetd

    Version:               154.1.14

    Code Type:             X86-64 (Native)

    Parent Process:        launchd [1]

    Responsible:           coreduetd [7253]

    User ID:               0

     

     

    Date/Time:             2015-02-23 20:55:18.679 -0500

    OS Version:            Mac OS X 10.10.2 (14C109)

    Report Version:        11

     

    Time Awake Since Boot: 45000 seconds

    Time Since Wake:       1200 seconds

     

    Crashed Thread:        0  Dispatch queue: NSManagedObjectContext 0x7f9a63e3ea70

     

     

    Exception Type:        EXC_BAD_INSTRUCTION (SIGILL)

    Exception Codes:       0x0000000000000001, 0x0000000000000000

     

     

    Thread 0 Crashed:: Dispatch queue: NSManagedObjectContext 0x7f9a63e3ea70

    0   com.apple.CoreData             0x00007fff87850a2f -[NSManagedObjectContext _thereIsNoSadnessLikeTheDeathOfOptimism] + 31

    1   com.apple.CoreData             0x00007fff87805a03 -[NSManagedObjectContext save:] + 979

    2   coreduetd                     0x000000010e6618a8 0x10e642000 + 129192

    3   com.apple.CoreData             0x00007fff87821246 developerSubmittedBlockToNSManagedObjectContextPerform + 182

    4   libdispatch.dylib             0x00007fff8a127c13 _dispatch_client_callout + 8

    5   libdispatch.dylib             0x00007fff8a128e5e _dispatch_barrier_sync_f_invoke + 57

    6   com.apple.CoreData             0x00007fff87821126 -[NSManagedObjectContext performBlockAndWait:] + 214

    7   coreduetd                     0x000000010e66142e 0x10e642000 + 128046

    8   coreduetd                     0x000000010e662559 0x10e642000 + 132441

    9   coreduetd                     0x000000010e66272f 0x10e642000 + 132911

    10  coreduetd                     0x000000010e675d56 0x10e642000 + 212310

    11  libdispatch.dylib             0x00007fff8a127c13 _dispatch_client_callout + 8

    12  libdispatch.dylib             0x00007fff8a128e5e _dispatch_barrier_sync_f_invoke + 57

    13  coreduetd                     0x000000010e675826 0x10e642000 + 210982

    14  coreduetd                     0x000000010e665d72 0x10e642000 + 146802

    15  libdyld.dylib                 0x00007fff8a33f5c9 start + 1

     

     

    Thread 1:: Dispatch queue: com.apple.libdispatch-manager

    0   libsystem_kernel.dylib         0x00007fff864d9232 kevent64 + 10

    1   libdispatch.dylib             0x00007fff8a12aa6a _dispatch_mgr_thread + 52

     

     

    Thread 2:

    0   libsystem_kernel.dylib         0x00007fff864d894a __workq_kernreturn + 10

    1   libsystem_pthread.dylib       0x00007fff88b5b40d start_wqthread + 13

     

     

    Thread 3:

    0   libsystem_kernel.dylib         0x00007fff864d894a __workq_kernreturn + 10

    1   libsystem_pthread.dylib       0x00007fff88b5b40d start_wqthread + 13

     

     

    Thread 4:

    0   libsystem_kernel.dylib         0x00007fff864d894a __workq_kernreturn + 10

    1   libsystem_pthread.dylib       0x00007fff88b5b40d start_wqthread + 13

     

     

    Thread 0 crashed with X86 Thread State (64-bit):

      rax: 0x1d007950cb45e5d1  rbx: 0x00007f9a63da1b10  rcx: 0x00007f9a6496e108  rdx: 0x0000000000000000

      rdi: 0x00007f9a6496e108  rsi: 0x0000000000000000  rbp: 0x00007fff515bc580  rsp: 0x00007fff515bc580

       r8: 0x000000000000000e   r9: 0x00007f9a63d00000  r10: 0x000000001e2a53d4  r11: 0x00007f9a63d00000

      r12: 0x0000000000000000  r13: 0x00007f9a63e3ea70  r14: 0x00007f9a63da1b10  r15: 0x00007f9a63e7c8b0

      rip: 0x00007fff87850a2f  rfl: 0x0000000000010202  cr2: 0x0000000110c7c000

     

    Logical CPU:     1

    Error Code:      0x00000000

    Trap Number:     6

     

     

     

     

     

    I also tried to bring up Finder and then terminated it once it hung and it generated the following:

     

    2/23/15 8:46:41.636 PM com.apple.xpc.launchd[1]: (com.apple.Finder[1543]) Service exited due to signal: Terminated: 15

    2/23/15 8:47:12.504 PM spindump[913]: Saved hang report for Finder version 10.10.2 (10.10.2) to /Library/Logs/DiagnosticReports/Finder_2015-02-23-204712_-iMac.hang

     

    The Diagnostic report contained this (just top of the report again):

     

    Date/Time:       2015-02-23 20:46:39 -0500

    OS Version:      10.10.2 (Build 14C109)

    Architecture:    x86_64

    Report Version:  21

     

     

    Command:         Finder

    Path:            /System/Library/CoreServices/Finder.app/Contents/MacOS/Finder

    Version:         10.10.2 (10.10.2)

    Build Version:   1

    Project Name:    Finder_FE

    Source Version:  932002021000000

    Parent:          launchd [1]

    PID:             1543

     

     

    Event:           hang

    Duration:        2.10s (process was unresponsive for 39052 seconds before sampling)

    Steps:           22 (100ms sampling interval)

     

     

    Hardware model:  iMac12,2

    Active cpus:     4

     

     

    Fan speed:       997 rpm

     

     

    --------------------------------------------------

    Timeline format: stacks are sorted chronologically

    Use -i and -heavy to re-report with count sorting

    --------------------------------------------------

     

     

    Heaviest stack for the main thread of the target process:

      22  start + 1 (libdyld.dylib + 13769) [0x7fff8a33f5c9]

      22  ??? (Finder + 25378) [0x109292322]

      22  NSApplicationMain + 314 (AppKit + 9254) [0x7fff90720426]

      22  +[NSApplication sharedApplication] + 138 (AppKit + 14559) [0x7fff907218df]

      22  -[NSApplication init] + 2611 (AppKit + 17638) [0x7fff907224e6]

      22  -[NSApplication(NSUbiquity) _startPrefetchingUbiquityContainerURL] + 67 (AppKit + 24008) [0x7fff90723dc8]

      22  -[NSApplication(NSUbiquity) _asynchronouslyPrefetchUbiqityContainerURL] + 51 (AppKit + 24122) [0x7fff90723e3a]

      22  -[NSFileManager ubiquityIdentityToken] + 48 (Foundation + 60613) [0x7fff84490cc5]

      22  LBCopyUbiquityAccountToken + 51 (CloudDocs + 113638) [0x7fff8a26fbe6]

      22  +[BRAccount currentCachedLoggedInAccountWithError:] + 39 (CloudDocs + 13626) [0x7fff8a25753a]

      22  +[BRAccount _refreshCurrentLoggedInAccountForcingRefresh:error:] + 287 (CloudDocs + 13206) [0x7fff8a257396]

      22  -[BRXPCSyncProxy resultWithTimeout:] + 57 (CloudDocs + 96762) [0x7fff8a26b9fa]

      22  semaphore_wait_trap + 10 (libsystem_kernel.dylib + 70938) [0x7fff864d351a]

    *22  semaphore_wait_continue + 0 (kernel + 1373536) [0xffffff800034f560]

     

     

     

     

    Process:         Finder [1543]

    Path:            /System/Library/CoreServices/Finder.app/Contents/MacOS/Finder

    Architecture:    x86_64

    Parent:          launchd [1]

    UID:             501

    Task size:       4760 pages

    Note:            Unresponsive for 39052 seconds before sampling

     

     

      Thread 0x4a2f7      DispatchQueue 1     22 samples (1-22)   priority 46

      <thread QoS user interactive, boosted, IO policy important>

      22  start + 1 (libdyld.dylib + 13769) [0x7fff8a33f5c9] 1-22

        22  ??? (Finder + 25378) [0x109292322] 1-22

          22  NSApplicationMain + 314 (AppKit + 9254) [0x7fff90720426] 1-22

            22  +[NSApplication sharedApplication] + 138 (AppKit + 14559) [0x7fff907218df] 1-22

              22  -[NSApplication init] + 2611 (AppKit + 17638) [0x7fff907224e6] 1-22

                22  -[NSApplication(NSUbiquity) _startPrefetchingUbiquityContainerURL] + 67 (AppKit + 24008) [0x7fff90723dc8] 1-22

                  22  -[NSApplication(NSUbiquity) _asynchronouslyPrefetchUbiqityContainerURL] + 51 (AppKit + 24122) [0x7fff90723e3a] 1-22

                    22  -[NSFileManager ubiquityIdentityToken] + 48 (Foundation + 60613) [0x7fff84490cc5] 1-22

                      22  LBCopyUbiquityAccountToken + 51 (CloudDocs + 113638) [0x7fff8a26fbe6] 1-22

                        22  +[BRAccount currentCachedLoggedInAccountWithError:] + 39 (CloudDocs + 13626) [0x7fff8a25753a] 1-22

                          22  +[BRAccount _refreshCurrentLoggedInAccountForcingRefresh:error:] + 287 (CloudDocs + 13206) [0x7fff8a257396] 1-22

                            22  -[BRXPCSyncProxy resultWithTimeout:] + 57 (CloudDocs + 96762) [0x7fff8a26b9fa] 1-22

                              22  semaphore_wait_trap + 10 (libsystem_kernel.dylib + 70938) [0x7fff864d351a] 1-22

                               *22  semaphore_wait_continue + 0 (kernel + 1373536) [0xffffff800034f560] 1-22

     

     

      Thread 0x4a2fd      DispatchQueue 2     22 samples (1-22)   priority 46

      <thread QoS user interactive, boosted, IO policy important>

      22  _dispatch_mgr_thread + 52 (libdispatch.dylib + 19050) [0x7fff8a12aa6a] 1-22

        22  kevent64 + 10 (libsystem_kernel.dylib + 94770) [0x7fff864d9232] 1-22

         *22  ??? (kernel + 5988368) [0xffffff80007b6010] 1-22

     

     

      Binary Images:

             0x10928c000 -        0x10977dfff  com.apple.finder 10.10.2 (10.10.2)  <449FAA77-B449-3D02-88D1-3E4427CBB664>  /System/Library/CoreServices/Finder.app/Contents/MacOS/Finder

          0x7fff84482000 -     0x7fff847b0fff  com.apple.Foundation 6.9 (1152.14)  <E3746EDD-DFB1-3ECB-88ED-A91AC0EF3AAA>  /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation

          0x7fff864c2000 -     0x7fff864dffff  libsystem_kernel.dylib (2782.10.72) <97CD7ACD-EA0C-3434-BEFC-FCD013D6BB73>  /usr/lib/system/libsystem_kernel.dylib

          0x7fff8a126000 -     0x7fff8a150fff  libdispatch.dylib (442.1.4)         <502CF32B-669B-3709-8862-08188225E4F0>  /usr/lib/system/libdispatch.dylib

          0x7fff8a254000 -     0x7fff8a294fff  com.apple.CloudDocs 1.0 (280.6)     <C1179CEF-E058-3E16-BF90-C059FE7CDE77>  /System/Library/PrivateFrameworks/CloudDocs.framework/Versions/A/CloudDocs

          0x7fff8a33c000 -     0x7fff8a33ffff  libdyld.dylib (353.2.1)             <4E33E416-F1D8-3598-B8CC-6863E2ECD0E6>  /usr/lib/system/libdyld.dylib

          0x7fff9071e000 -     0x7fff91268fff  com.apple.AppKit 6.9 (1344.72)      <44EF7DEB-3072-3515-9F34-2857D557E828>  /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit

    *0xffffff8000200000 - 0xffffff80009fffff  kernel (2782.10.72)                 <DCF5C2D5-16AE-37F5-B2BE-ED127048DFF5>  /System/Library/Kernels/kernel

  • by Linc Davis,Helpful

    Linc Davis Linc Davis Feb 23, 2015 6:24 PM in response to sshahnyc
    Level 10 (208,044 points)
    Applications
    Feb 23, 2015 6:24 PM in response to sshahnyc

    In the General pane of System Preferences, uncheck the box marked

              Allow Handoff between this Mac and your iCloud devices

    Back up all data.

    Triple-click the line below on this page to select it, then copy the text to the Clipboard by pressing the key combination  command-C:

    /var/db/CoreDuet

    In the Finder, select

              Go ▹ Go to Folder...

    from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.

    A folder named "CoreDuet" may open, containing one or more files with names beginning in "coreduetd." Move those files to the Trash. You may be prompted for your administrator login password. Restart the computer and test.

  • by sshahnyc,

    sshahnyc sshahnyc Feb 23, 2015 7:32 PM in response to Linc Davis
    Level 1 (10 points)
    Feb 23, 2015 7:32 PM in response to Linc Davis

    I did not have this option in the General pane of my System Preferences:

    Allow Handoff between this Mac and your iCloud devices


    As my finder continues to hang, I was unable to follow your instructions exactly. I used terminal to execute the following:


    sudo -u root rm /var/db/CoreDuet/coreduetd*


    I then restarted and am still having the same issue. I do not see the coreduet crash reports every few minutes as I did previously. Here is the log for Finder after I again force quit it:


    Date/Time:       2015-02-23 22:29:11 -0500

    OS Version:      10.10.2 (Build 14C109)

    Architecture:    x86_64

    Report Version:  21

     

     

    Command:         Finder

    Path:            /System/Library/CoreServices/Finder.app/Contents/MacOS/Finder

    Version:         10.10.2 (10.10.2)

    Build Version:   1

    Project Name:    Finder_FE

    Source Version:  932002021000000

    Parent:          launchd [1]

    PID:             591

     

     

    Event:           hang

    Duration:        1.70s (process was unresponsive for 73 seconds before sampling)

    Steps:           18 (100ms sampling interval)

     

     

    Hardware model:  iMac12,2

    Active cpus:     4

     

     

    Fan speed:       998 rpm

     

     

    --------------------------------------------------

    Timeline format: stacks are sorted chronologically

    Use -i and -heavy to re-report with count sorting

    --------------------------------------------------

     

     

    Heaviest stack for the main thread of the target process:

      18  start + 1 (libdyld.dylib + 13769) [0x7fff8920a5c9]

      18  ??? (Finder + 25378) [0x1095e8322]

      18  NSApplicationMain + 314 (AppKit + 9254) [0x7fff8f5eb426]

      18  +[NSApplication sharedApplication] + 138 (AppKit + 14559) [0x7fff8f5ec8df]

      18  -[NSApplication init] + 2611 (AppKit + 17638) [0x7fff8f5ed4e6]

      18  -[NSApplication(NSUbiquity) _startPrefetchingUbiquityContainerURL] + 67 (AppKit + 24008) [0x7fff8f5eedc8]

      18  -[NSApplication(NSUbiquity) _asynchronouslyPrefetchUbiqityContainerURL] + 51 (AppKit + 24122) [0x7fff8f5eee3a]

      18  -[NSFileManager ubiquityIdentityToken] + 48 (Foundation + 60613) [0x7fff8335bcc5]

      18  LBCopyUbiquityAccountToken + 51 (CloudDocs + 113638) [0x7fff8913abe6]

      18  +[BRAccount currentCachedLoggedInAccountWithError:] + 39 (CloudDocs + 13626) [0x7fff8912253a]

      18  +[BRAccount _refreshCurrentLoggedInAccountForcingRefresh:error:] + 287 (CloudDocs + 13206) [0x7fff89122396]

      18  -[BRXPCSyncProxy resultWithTimeout:] + 57 (CloudDocs + 96762) [0x7fff891369fa]

      18  semaphore_wait_trap + 10 (libsystem_kernel.dylib + 70938) [0x7fff8539e51a]

    *18  semaphore_wait_continue + 0 (kernel + 1373536) [0xffffff800034f560]

     

     

     

     

    Process:         Finder [591]

    Path:            /System/Library/CoreServices/Finder.app/Contents/MacOS/Finder

    Architecture:    x86_64

    Parent:          launchd [1]

    UID:             501

    Task size:       4782 pages

    Note:            Unresponsive for 73 seconds before sampling

     

     

      Thread 0x11ba8      DispatchQueue 1     18 samples (1-18)   priority 45

      <thread QoS user interactive, boosted, IO policy important>

      18  start + 1 (libdyld.dylib + 13769) [0x7fff8920a5c9] 1-18

        18  ??? (Finder + 25378) [0x1095e8322] 1-18

          18  NSApplicationMain + 314 (AppKit + 9254) [0x7fff8f5eb426] 1-18

            18  +[NSApplication sharedApplication] + 138 (AppKit + 14559) [0x7fff8f5ec8df] 1-18

              18  -[NSApplication init] + 2611 (AppKit + 17638) [0x7fff8f5ed4e6] 1-18

                18  -[NSApplication(NSUbiquity) _startPrefetchingUbiquityContainerURL] + 67 (AppKit + 24008) [0x7fff8f5eedc8] 1-18

                  18  -[NSApplication(NSUbiquity) _asynchronouslyPrefetchUbiqityContainerURL] + 51 (AppKit + 24122) [0x7fff8f5eee3a] 1-18

                    18  -[NSFileManager ubiquityIdentityToken] + 48 (Foundation + 60613) [0x7fff8335bcc5] 1-18

                      18  LBCopyUbiquityAccountToken + 51 (CloudDocs + 113638) [0x7fff8913abe6] 1-18

                        18  +[BRAccount currentCachedLoggedInAccountWithError:] + 39 (CloudDocs + 13626) [0x7fff8912253a] 1-18

                          18  +[BRAccount _refreshCurrentLoggedInAccountForcingRefresh:error:] + 287 (CloudDocs + 13206) [0x7fff89122396] 1-18

                            18  -[BRXPCSyncProxy resultWithTimeout:] + 57 (CloudDocs + 96762) [0x7fff891369fa] 1-18

                              18  semaphore_wait_trap + 10 (libsystem_kernel.dylib + 70938) [0x7fff8539e51a] 1-18

                               *18  semaphore_wait_continue + 0 (kernel + 1373536) [0xffffff800034f560] 1-18

     

     

      Thread 0x11bc1      DispatchQueue 2     18 samples (1-18)   priority 46

      <thread QoS user interactive, boosted, IO policy important>

      18  _dispatch_mgr_thread + 52 (libdispatch.dylib + 19050) [0x7fff88ff5a6a] 1-18

        18  kevent64 + 10 (libsystem_kernel.dylib + 94770) [0x7fff853a4232] 1-18

         *18  ??? (kernel + 5988368) [0xffffff80007b6010] 1-18

     

     

      Binary Images:

             0x1095e2000 -        0x109ad3fff  com.apple.finder 10.10.2 (10.10.2)  <449FAA77-B449-3D02-88D1-3E4427CBB664>  /System/Library/CoreServices/Finder.app/Contents/MacOS/Finder

          0x7fff8334d000 -     0x7fff8367bfff  com.apple.Foundation 6.9 (1152.14)  <E3746EDD-DFB1-3ECB-88ED-A91AC0EF3AAA>  /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation

          0x7fff8538d000 -     0x7fff853aafff  libsystem_kernel.dylib (2782.10.72) <97CD7ACD-EA0C-3434-BEFC-FCD013D6BB73>  /usr/lib/system/libsystem_kernel.dylib

          0x7fff88ff1000 -     0x7fff8901bfff  libdispatch.dylib (442.1.4)         <502CF32B-669B-3709-8862-08188225E4F0>  /usr/lib/system/libdispatch.dylib

          0x7fff8911f000 -     0x7fff8915ffff  com.apple.CloudDocs 1.0 (280.6)     <C1179CEF-E058-3E16-BF90-C059FE7CDE77>  /System/Library/PrivateFrameworks/CloudDocs.framework/Versions/A/CloudDocs

          0x7fff89207000 -     0x7fff8920afff  libdyld.dylib (353.2.1)             <4E33E416-F1D8-3598-B8CC-6863E2ECD0E6>  /usr/lib/system/libdyld.dylib

          0x7fff8f5e9000 -     0x7fff90133fff  com.apple.AppKit 6.9 (1344.72)      <44EF7DEB-3072-3515-9F34-2857D557E828>  /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit

    *0xffffff8000200000 - 0xffffff80009fffff  kernel (2782.10.72)                 <DCF5C2D5-16AE-37F5-B2BE-ED127048DFF5>  /System/Library/Kernels/kernel

     


  • by Linc Davis,

    Linc Davis Linc Davis Feb 23, 2015 7:49 PM in response to sshahnyc
    Level 10 (208,044 points)
    Applications
    Feb 23, 2015 7:49 PM in response to sshahnyc

    Please sign out of iCloud in its preference pane and see whether there's any change. No data will be removed from the servers, and you can retrieve it by signing back in. That said, you should always have a current archive of the data for safety's sake, even if you don't sign out.

    If you use iCloud Keychain, when you sign back in to iCloud follow one of the procedures described in this support article to set it up on an additional device.

  • by sshahnyc,

    sshahnyc sshahnyc Feb 24, 2015 5:30 PM in response to Linc Davis
    Level 1 (10 points)
    Feb 24, 2015 5:30 PM in response to Linc Davis

    I was not able to sign out of iCloud. The preferences pane hangs when I try to do that. I went to the apple site and changed my password and rebooted. While it asks for a password (and I don't enter one) but it still does not allow me to logout. Whenever I try, in the Activity Monitor, the finder (when previously killed) starts and becomes unresponsive. Here is the console log for finder after killing it again. I also see the startup is a lot slower than normal when I reboot.

     

    Date/Time:       2015-02-24 20:24:23 -0500

    OS Version:      10.10.2 (Build 14C109)

    Architecture:    x86_64

    Report Version:  21

     

     

    Command:         Finder

    Path:            /System/Library/CoreServices/Finder.app/Contents/MacOS/Finder

    Version:         10.10.2 (10.10.2)

    Build Version:   1

    Project Name:    Finder_FE

    Source Version:  932002021000000

    Parent:          launchd [1]

    PID:             224

     

     

    Event:           hang

    Duration:        1.60s (process was unresponsive for 287 seconds before sampling)

    Steps:           17 (100ms sampling interval)

     

     

    Hardware model:  iMac12,2

    Active cpus:     4

     

     

    Fan speed:       999 rpm

     

     

    --------------------------------------------------

    Timeline format: stacks are sorted chronologically

    Use -i and -heavy to re-report with count sorting

    --------------------------------------------------

     

     

    Heaviest stack for the main thread of the target process:

      17  start + 1 (libdyld.dylib + 13769) [0x7fff94a6b5c9]

      17  ??? (Finder + 25378) [0x105944322]

      17  NSApplicationMain + 314 (AppKit + 9254) [0x7fff9ae4c426]

      17  +[NSApplication sharedApplication] + 138 (AppKit + 14559) [0x7fff9ae4d8df]

      17  -[NSApplication init] + 2611 (AppKit + 17638) [0x7fff9ae4e4e6]

      17  -[NSApplication(NSUbiquity) _startPrefetchingUbiquityContainerURL] + 67 (AppKit + 24008) [0x7fff9ae4fdc8]

      17  -[NSApplication(NSUbiquity) _asynchronouslyPrefetchUbiqityContainerURL] + 51 (AppKit + 24122) [0x7fff9ae4fe3a]

      17  -[NSFileManager ubiquityIdentityToken] + 48 (Foundation + 60613) [0x7fff8ebbccc5]

      17  LBCopyUbiquityAccountToken + 51 (CloudDocs + 113638) [0x7fff9499bbe6]

      17  +[BRAccount currentCachedLoggedInAccountWithError:] + 39 (CloudDocs + 13626) [0x7fff9498353a]

      17  +[BRAccount _refreshCurrentLoggedInAccountForcingRefresh:error:] + 287 (CloudDocs + 13206) [0x7fff94983396]

      17  -[BRXPCSyncProxy resultWithTimeout:] + 57 (CloudDocs + 96762) [0x7fff949979fa]

      17  semaphore_wait_trap + 10 (libsystem_kernel.dylib + 70938) [0x7fff90bff51a]

    *17  semaphore_wait_continue + 0 (kernel + 1373536) [0xffffff800034f560]

     

     

     

     

    Process:         Finder [224]

    Path:            /System/Library/CoreServices/Finder.app/Contents/MacOS/Finder

    Architecture:    x86_64

    Parent:          launchd [1]

    UID:             501

    Task size:       4810 pages

    Note:            Unresponsive for 287 seconds before sampling

     

     

      Thread 0xac4        DispatchQueue 1     17 samples (1-17)   priority 46

      <thread QoS user interactive, boosted, IO policy important>

      17  start + 1 (libdyld.dylib + 13769) [0x7fff94a6b5c9] 1-17

        17  ??? (Finder + 25378) [0x105944322] 1-17

          17  NSApplicationMain + 314 (AppKit + 9254) [0x7fff9ae4c426] 1-17

            17  +[NSApplication sharedApplication] + 138 (AppKit + 14559) [0x7fff9ae4d8df] 1-17

              17  -[NSApplication init] + 2611 (AppKit + 17638) [0x7fff9ae4e4e6] 1-17

                17  -[NSApplication(NSUbiquity) _startPrefetchingUbiquityContainerURL] + 67 (AppKit + 24008) [0x7fff9ae4fdc8] 1-17

                  17  -[NSApplication(NSUbiquity) _asynchronouslyPrefetchUbiqityContainerURL] + 51 (AppKit + 24122) [0x7fff9ae4fe3a] 1-17

                    17  -[NSFileManager ubiquityIdentityToken] + 48 (Foundation + 60613) [0x7fff8ebbccc5] 1-17

                      17  LBCopyUbiquityAccountToken + 51 (CloudDocs + 113638) [0x7fff9499bbe6] 1-17

                        17  +[BRAccount currentCachedLoggedInAccountWithError:] + 39 (CloudDocs + 13626) [0x7fff9498353a] 1-17

                          17  +[BRAccount _refreshCurrentLoggedInAccountForcingRefresh:error:] + 287 (CloudDocs + 13206) [0x7fff94983396] 1-17

                            17  -[BRXPCSyncProxy resultWithTimeout:] + 57 (CloudDocs + 96762) [0x7fff949979fa] 1-17

                              17  semaphore_wait_trap + 10 (libsystem_kernel.dylib + 70938) [0x7fff90bff51a] 1-17

                               *17  semaphore_wait_continue + 0 (kernel + 1373536) [0xffffff800034f560] 1-17

     

     

      Thread 0xae7        DispatchQueue 2     17 samples (1-17)   priority 46

      <thread QoS user interactive, boosted, IO policy important>

      17  _dispatch_mgr_thread + 52 (libdispatch.dylib + 19050) [0x7fff94856a6a] 1-17

        17  kevent64 + 10 (libsystem_kernel.dylib + 94770) [0x7fff90c05232] 1-17

         *17  ??? (kernel + 5988368) [0xffffff80007b6010] 1-17

     

     

      Binary Images:

             0x10593e000 -        0x105e2ffff  com.apple.finder 10.10.2 (10.10.2)  <449FAA77-B449-3D02-88D1-3E4427CBB664>  /System/Library/CoreServices/Finder.app/Contents/MacOS/Finder

          0x7fff8ebae000 -     0x7fff8eedcfff  com.apple.Foundation 6.9 (1152.14)  <E3746EDD-DFB1-3ECB-88ED-A91AC0EF3AAA>  /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation

          0x7fff90bee000 -     0x7fff90c0bfff  libsystem_kernel.dylib (2782.10.72) <97CD7ACD-EA0C-3434-BEFC-FCD013D6BB73>  /usr/lib/system/libsystem_kernel.dylib

          0x7fff94852000 -     0x7fff9487cfff  libdispatch.dylib (442.1.4)         <502CF32B-669B-3709-8862-08188225E4F0>  /usr/lib/system/libdispatch.dylib

          0x7fff94980000 -     0x7fff949c0fff  com.apple.CloudDocs 1.0 (280.6)     <C1179CEF-E058-3E16-BF90-C059FE7CDE77>  /System/Library/PrivateFrameworks/CloudDocs.framework/Versions/A/CloudDocs

          0x7fff94a68000 -     0x7fff94a6bfff  libdyld.dylib (353.2.1)             <4E33E416-F1D8-3598-B8CC-6863E2ECD0E6>  /usr/lib/system/libdyld.dylib

          0x7fff9ae4a000 -     0x7fff9b994fff  com.apple.AppKit 6.9 (1344.72)      <44EF7DEB-3072-3515-9F34-2857D557E828>  /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit

    *0xffffff8000200000 - 0xffffff80009fffff  kernel (2782.10.72)                 <DCF5C2D5-16AE-37F5-B2BE-ED127048DFF5>  /System/Library/Kernels/kernel

  • by Linc Davis,

    Linc Davis Linc Davis Feb 24, 2015 5:45 PM in response to sshahnyc
    Level 10 (208,044 points)
    Applications
    Feb 24, 2015 5:45 PM in response to sshahnyc

    Back up all data before proceeding.

    This procedure will unlock all your user files (not system files) and reset their ownership, permissions, and access controls to the default. If you've intentionally set special values for those attributes on any of your files, they will be reverted. In that case, either stop here, or be prepared to recreate the settings if necessary. Do so only after verifying that those settings didn't cause the problem. If none of this is meaningful to you, you don't need to worry about it, but you do need to follow the instructions below.

    Step 1

    If you have more than one user, and the one in question is not an administrator, then go to Step 2.

    Triple-click anywhere in the following line on this page to select it:

    sudo find ~ $TMPDIR.. -exec chflags -h nouchg,nouappnd,noschg,nosappnd {} + -exec chown -h $UID {} + -exec chmod +rw {} + -exec chmod -h -N {} + -type d -exec chmod -h +x {} + 2>&-

    Copy the selected text to the Clipboard by pressing the key combination command-C.

    Launch the built-in Terminal application in any of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    Paste into the Terminal window by pressing command-V. I've tested these instructions only with the Safari web browser. If you use another browser, you may have to press the return key after pasting.

    You'll be prompted for your login password, which won't be displayed when you type it. Type carefully and then press return. You may get a one-time warning to be careful. If you don’t have a login password, you’ll need to set one before you can run the command. If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator.

    The command may take several minutes to run, depending on how many files you have. Wait for a new line ending in a dollar sign ($) to appear, then quit Terminal.

    Step 2 (optional)

    Take this step only if you have trouble with Step 1, if you prefer not to take it, or if it doesn't solve the problem.

    Start up in Recovery mode. When the OS X Utilities screen appears, select

              Utilities ▹ Terminal

    from the menu bar. A Terminal window will open. In that window, type this:

    resetp

    Press the tab key. The partial command you typed will automatically be completed to this:

    resetpassword

    Press return. A Reset Password window will open. You’re not going to reset a password.

    Select your startup volume ("Macintosh HD," unless you gave it a different name) if not already selected.

    Select your username from the menu labeled Select the user account if not already selected.

    Under Reset Home Directory Permissions and ACLs, click the Reset button.

    Select

               ▹ Restart

    from the menu bar.

  • by sshahnyc,

    sshahnyc sshahnyc Feb 24, 2015 7:19 PM in response to Linc Davis
    Level 1 (10 points)
    Feb 24, 2015 7:19 PM in response to Linc Davis

    I completed both steps and continue to see the same issue.

     

    Date/Time:       2015-02-24 22:15:15 -0500

    OS Version:      10.10.2 (Build 14C109)

    Architecture:    x86_64

    Report Version:  21

     

     

    Command:         Finder

    Path:            /System/Library/CoreServices/Finder.app/Contents/MacOS/Finder

    Version:         10.10.2 (10.10.2)

    Build Version:   1

    Project Name:    Finder_FE

    Source Version:  932002021000000

    Parent:          launchd [1]

    PID:             244

     

     

    Event:           hang

    Duration:        1.00s (process was unresponsive for 182 seconds before sampling)

    Steps:           11 (100ms sampling interval)

     

     

    Hardware model:  iMac12,2

    Active cpus:     4

     

     

    Fan speed:       998 rpm

     

     

    --------------------------------------------------

    Timeline format: stacks are sorted chronologically

    Use -i and -heavy to re-report with count sorting

    --------------------------------------------------

     

     

    Heaviest stack for the main thread of the target process:

      11  start + 1 (libdyld.dylib + 13769) [0x7fff8fa505c9]

      11  ??? (Finder + 25378) [0x102d96322]

      11  NSApplicationMain + 314 (AppKit + 9254) [0x7fff95e31426]

      11  +[NSApplication sharedApplication] + 138 (AppKit + 14559) [0x7fff95e328df]

      11  -[NSApplication init] + 2611 (AppKit + 17638) [0x7fff95e334e6]

      11  -[NSApplication(NSUbiquity) _startPrefetchingUbiquityContainerURL] + 67 (AppKit + 24008) [0x7fff95e34dc8]

      11  -[NSApplication(NSUbiquity) _asynchronouslyPrefetchUbiqityContainerURL] + 51 (AppKit + 24122) [0x7fff95e34e3a]

      11  -[NSFileManager ubiquityIdentityToken] + 48 (Foundation + 60613) [0x7fff89ba1cc5]

      11  LBCopyUbiquityAccountToken + 51 (CloudDocs + 113638) [0x7fff8f980be6]

      11  +[BRAccount currentCachedLoggedInAccountWithError:] + 39 (CloudDocs + 13626) [0x7fff8f96853a]

      11  +[BRAccount _refreshCurrentLoggedInAccountForcingRefresh:error:] + 287 (CloudDocs + 13206) [0x7fff8f968396]

      11  -[BRXPCSyncProxy resultWithTimeout:] + 57 (CloudDocs + 96762) [0x7fff8f97c9fa]

      11  semaphore_wait_trap + 10 (libsystem_kernel.dylib + 70938) [0x7fff8bbe451a]

    *11  semaphore_wait_continue + 0 (kernel + 1373536) [0xffffff800034f560]

     

     

     

     

    Process:         Finder [244]

    Path:            /System/Library/CoreServices/Finder.app/Contents/MacOS/Finder

    Architecture:    x86_64

    Parent:          launchd [1]

    UID:             501

    Task size:       4785 pages

    Note:            Unresponsive for 182 seconds before sampling

    Note:            3 idle work queue threads omitted

     

     

      Thread 0xacd        DispatchQueue 1     11 samples (1-11)   priority 46

      <thread QoS user interactive, boosted, IO policy important>

      11  start + 1 (libdyld.dylib + 13769) [0x7fff8fa505c9] 1-11

        11  ??? (Finder + 25378) [0x102d96322] 1-11

          11  NSApplicationMain + 314 (AppKit + 9254) [0x7fff95e31426] 1-11

            11  +[NSApplication sharedApplication] + 138 (AppKit + 14559) [0x7fff95e328df] 1-11

              11  -[NSApplication init] + 2611 (AppKit + 17638) [0x7fff95e334e6] 1-11

                11  -[NSApplication(NSUbiquity) _startPrefetchingUbiquityContainerURL] + 67 (AppKit + 24008) [0x7fff95e34dc8] 1-11

                  11  -[NSApplication(NSUbiquity) _asynchronouslyPrefetchUbiqityContainerURL] + 51 (AppKit + 24122) [0x7fff95e34e3a] 1-11

                    11  -[NSFileManager ubiquityIdentityToken] + 48 (Foundation + 60613) [0x7fff89ba1cc5] 1-11

                      11  LBCopyUbiquityAccountToken + 51 (CloudDocs + 113638) [0x7fff8f980be6] 1-11

                        11  +[BRAccount currentCachedLoggedInAccountWithError:] + 39 (CloudDocs + 13626) [0x7fff8f96853a] 1-11

                          11  +[BRAccount _refreshCurrentLoggedInAccountForcingRefresh:error:] + 287 (CloudDocs + 13206) [0x7fff8f968396] 1-11

                            11  -[BRXPCSyncProxy resultWithTimeout:] + 57 (CloudDocs + 96762) [0x7fff8f97c9fa] 1-11

                              11  semaphore_wait_trap + 10 (libsystem_kernel.dylib + 70938) [0x7fff8bbe451a] 1-11

                               *11  semaphore_wait_continue + 0 (kernel + 1373536) [0xffffff800034f560] 1-11

     

     

      Thread 0xafb        DispatchQueue 2     11 samples (1-11)   priority 46

      <thread QoS user interactive, boosted, IO policy important>

      11  _dispatch_mgr_thread + 52 (libdispatch.dylib + 19050) [0x7fff8f83ba6a] 1-11

        11  kevent64 + 10 (libsystem_kernel.dylib + 94770) [0x7fff8bbea232] 1-11

         *11  ??? (kernel + 5988368) [0xffffff80007b6010] 1-11

     

     

      Binary Images:

             0x102d90000 -        0x103281fff  com.apple.finder 10.10.2 (10.10.2)  <449FAA77-B449-3D02-88D1-3E4427CBB664>  /System/Library/CoreServices/Finder.app/Contents/MacOS/Finder

          0x7fff89b93000 -     0x7fff89ec1fff  com.apple.Foundation 6.9 (1152.14)  <E3746EDD-DFB1-3ECB-88ED-A91AC0EF3AAA>  /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation

          0x7fff8bbd3000 -     0x7fff8bbf0fff  libsystem_kernel.dylib (2782.10.72) <97CD7ACD-EA0C-3434-BEFC-FCD013D6BB73>  /usr/lib/system/libsystem_kernel.dylib

          0x7fff8f837000 -     0x7fff8f861fff  libdispatch.dylib (442.1.4)         <502CF32B-669B-3709-8862-08188225E4F0>  /usr/lib/system/libdispatch.dylib

          0x7fff8f965000 -     0x7fff8f9a5fff  com.apple.CloudDocs 1.0 (280.6)     <C1179CEF-E058-3E16-BF90-C059FE7CDE77>  /System/Library/PrivateFrameworks/CloudDocs.framework/Versions/A/CloudDocs

          0x7fff8fa4d000 -     0x7fff8fa50fff  libdyld.dylib (353.2.1)             <4E33E416-F1D8-3598-B8CC-6863E2ECD0E6>  /usr/lib/system/libdyld.dylib

          0x7fff95e2f000 -     0x7fff96979fff  com.apple.AppKit 6.9 (1344.72)      <44EF7DEB-3072-3515-9F34-2857D557E828>  /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit

    *0xffffff8000200000 - 0xffffff80009fffff  kernel (2782.10.72)                 <DCF5C2D5-16AE-37F5-B2BE-ED127048DFF5>  /System/Library/Kernels/kernel

  • by Linc Davis,

    Linc Davis Linc Davis Feb 24, 2015 7:33 PM in response to sshahnyc
    Level 10 (208,044 points)
    Applications
    Feb 24, 2015 7:33 PM in response to sshahnyc

    Try disconnecting from the network by turning off Wi-Fi or unplugging the Ethernet cable, whichever is applicable. Then see whether you can sign out of iCloud. If you can't, this is going to get ugly. What backups do you have?

  • by sshahnyc,

    sshahnyc sshahnyc Feb 24, 2015 7:50 PM in response to Linc Davis
    Level 1 (10 points)
    Feb 24, 2015 7:50 PM in response to Linc Davis

    Unfortunately that did not work either. I am able to create a new account and finder works fine there and in other existing accounts. Is a full restore or new account/copy manually my only options at this point? Appreciate all the assistance so far.

     

    I do use crashplan and have a full backup as well.

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