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iTunes has stopped working error

Hi, can anyone please help with this.

I got this error message today


Problem signature:


Problem Event Name: APPCRASH

Application Name: iTunes.exe

Application Version: 12.1.1.4

Application Timestamp: 54de1991

Fault Module Name: CoreAudioToolbox.dll

Fault Module Version: 7.9.9.6

Fault Module Timestamp: 54ddd41b

Exception Code: c000001d

Exception Offset: 00000000001fa332

OS Version: 6.0.6002.2.2.0.768.3

Locale ID: 2057

Additional Information 1: 56dc

Additional Information 2: 503515bee6450ab5f12c1c6b29ef3b0f

Additional Information 3: 9ae0

Additional Information 4: 42e408308e642efe3bc5a13a03d6e987


I uninstalled and re-installed after attempting repairs etc. but still getting the same message.

This is all after trying and failing to update my phone, I got and error message then so I tried the iTunes update first. The phone just says connect to iTunes now and wont even start up.


Now I have no phone and no iTunes!


Please help

Thank you

iPhone 5c

Posted on Feb 22, 2015 9:10 AM

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3 replies

iTunes has stopped working error

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