reinstalling iTunes and keep getting this message -Service 'Apple Mobile Device Service'failed to start

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CaptainNoise Author

Level 1

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reinstalling iTunes and keep getting this message -Service 'Apple Mobile Device Service'failed to start

Hi, Apologies if this is answered elsewhere but I cannot seem to find help for my issue...

Two weeks ago an iTunes update failed and I've been without iTunes since then.

I'm running Windows 7

I've tried removing all of the Apple components but every time I reinstall (currently 12.1.1.4) I get the following.

All my firewalls are switched off, when I go to services and try to start it manually i get this message;

I hope it is something simple that I'm missing?

iPhone 4S, iOS 8.1.3

Posted on Feb 22, 2015 12:03 PM

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Answer 1

Brett L

Community Specialist

Feb 23, 2015 12:22 PM in response to CaptainNoise

Howdy CaptainNoise,

This article will help you get the Apple Mobile Device Service up and running again -

How to restart the Apple Mobile Device Service (AMDS) on Windows - Apple Support

Thanks for using Apple Support Communities.

Best,

Brett L

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Answer 2

CaptainNoise Author

Level 1

0 points

Feb 24, 2015 2:53 AM in response to Brett L

Hi Brett L,

Firstly, I really appreciate you taking time out of your life to respond to me 🙂

I'm still struggling though because AMDS is being re-installed and will not start.

The first instruction on the thread you posted to me is to stop the service;

but I cannot stop something that isn't running.

Are you able to shed any more light on this please?

Many, many thanks,

C Noise

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Answer 3

turingtest2

Level 10

278,055 points

Feb 24, 2015 3:32 AM in response to CaptainNoise

Proceed to the next step...

If that article doesn't resolve things then for general advice see Troubleshooting issues with iTunes for Windows updates.

The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.

The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try theiTunes for Windows (64-bit - for older video cards) release as a workaround for performance issues or compatibility with third party software.

Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.

tt2

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