error message when trying to import CD into itunes

Hi Grigsby9,

Thanks for using the Apple Support Communities. This error usually appears when your iTunes Media folder location is incorrectly configured in your iTunes Advanced preferences. Let’s check these preferences to makes sure that iTunes is point to a folder that exists:

Locate and organize your iTunes files - Apple Support

http://support.apple.com/en-us/ht1391

Find and change the iTunes Media folder location

You can change the iTunes Media folder location to share music between accounts on the same computer.

1.Mac OS X: Choose iTunes > Preferences.

Windows: Choose Edit > Preferences.

2. Click the Advanced pane.

- Matt M.

I'm experiencing a similar issue. I recently purchased an iMac and loaded my iTunes library from an external hard drive, which is where I plan to keep my music rather than put it on the iMac's hard drive.

I can play music, but am not able to import CDs or download from the iTunes store.

I've gone into the iTunes advanced settings to be sure the iTunes media folder location is set to my external hard drive.

And I've tried selecting different folder locations on the hard drive: 'my music,' 'iTunes,' and 'iTunes Music.'

Each of those selections will allow me to play music, but not to import CDs.

Any suggestions about what else I can try?

wbspears wrote:

I can play music, but am not able to import CDs or download from the iTunes store.

Each of those selections will allow me to play music, but not to import CDs.

What happens?

I get this error message:

"Error occurred while converting the file 'name of song' The required disk cannot be found"