new mail has several tones?

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Level 1

30 points

new mail has several tones?

whenever i check my email, I get a different ringtone for one of my accounts, but I cant figure out how to fix the problem. when I go to sounds in general, the new mail tone is correct, but somehow I managed to get one of the 5 email accounts I have to playback as the old motorola 'hello moto' ringtone, and its driving me crazy. I don't have a clue how I screwed it up, but that's the way its been for like 3 weeks. any help would be awesome! thanks!

iPod touch, iOS 8.1.3, 5th Gen Slate Blue 64 GB model

Posted on Feb 22, 2015 11:06 PM

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Answer 1

Best reply

lllaass

Level 10

210,411 points

Apr 8, 2015 10:40 PM in response to Arhsmacdude

You can set individual alert tonnes for specific senders. Could that be the reason?

Nextt would be to:

- Reset all settings

Go to Settings > General > Reset and tap Reset All Settings.

All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.

- Last, delete the mail account from the iPod and reenter the settings. Note that all messages will be deleted and only if yo have an IMAP or Exchange account will the messages be restored.

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Answer 2

Arhsmacdude Author

Level 1

30 points

Mar 2, 2015 2:55 PM in response to lllaass

I would just delete my email account that has the issue, but since I have 5 email accounts setup on my ipod, I honestly don't know which one got setup like that.

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