Q: updated itunes to 12.1.1 and now its stopped working

I just updated iTunes to 12.1.1 on my laptop as it prompted me to and now it just wont work if it loads at all it becomes unresponsive when i try to connect ipad or iphone.

I have uninstalled it and reinstalled it and it still the same i cant seem to go back to the old version so im now stuck on what to do.

Any ideas

Thanks

Posted on Feb 23, 2015 3:10 AM

I have this question too

Q: updated itunes to 12.1.1 and now its stopped working

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by judysings,

judysings Feb 24, 2015 8:02 AM in response to sjwoods83
Community Specialists

Feb 24, 2015 8:02 AM in response to sjwoods83

Good Afternoon sjwoods83,
The resources below will help troubleshoot the issue you are having with iTunes for Windows being unresponsive since the software was upgraded. You may need to uninstall other components in addition to the actual iTunes application. It's also possible that antivirus software may be affecting iTunes. Click on the link below for complete details.
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues - Apple Support
http://support.apple.com/en-us/HT203206
I hope this information helps ....

- Judy
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Q: updated itunes to 12.1.1 and now its stopped working

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by judysings,

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