Refurbished iPhone problems.

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Refurbished iPhone problems.

Hello my name is Sergey, I'm living in Israel and I've got a little annoying problem..

i Bought the new iPhone 6 Plus 64GB gold one from our mobile carrier "Orange" I've had the phone for about 1.5 week until I got the white spot with a blue tint around it, the phone never been dropped or damaged and always had a case around it. I've called our carrier support and they took it to their lab. After about two days I got my phone back with reports saying my phone has been replace to a "refurbished" one and here is the problem this "refurbished" phone been through a bad work, the screen didn't placed right, you can feel it and you can see it clearly. I called again and they have set an appointment for tomorrow, saying I'll get another "refurbished" phone. The thing is I don't believe they take it to an expert lab and they don't fix your products like Apple should and thats is frustrating. I asked about getting a new one and they say it's not an option that no matter what the cause you will get a refurbished one. I read that Apple will fix or replace or will give you a new one. Considering that I have this phone for only 1.5 weeks and only God knows what parts they shoved in. So my question is if I can insist on getting a new sealed phone or not and just hope for a good refurbished one? because like I said it's frustrating and not acceptable service well in my opinion.

there are no official retail stores in here except those three mobile carriers and trust me all of them are ridiculous.

iPhone 6 Plus, iOS 8.1.3, null

Posted on Feb 23, 2015 3:56 AM

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Answer 1

Feb 23, 2015 7:17 AM in response to Snow.

Snow. wrote:

Well thats ***** because their quality check are lame it's sad that there is nothing you can do about I hate this country 😠

Tough luck, pal. Where you live isn't Apple's problem.

Your service options in your area can be found here: https://locate.apple.com/il/en/

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Answer 2

Feb 23, 2015 5:23 AM in response to Snow.

Snow. wrote:

Okay, but what if their refurbishing process Is awful? What should I do?

It's not. Apple replacement iPhones (more accurately called 'remanufactured', not 'refurbished') go through a more thorough quality inspection and construction than any new iPhone.

A replacement iPhone starts out as all new parts (only exceptions being possibly the camera and the processor). All of those components are individually op-checked first, then a technician begins to assemble the iPhone. He or she checks it multiple times along the way, and the final unit is quality tested. This is far and above what a 'new' iPhone gets in terms of inspection.

Now, if you get a replacement iPhone from any other source, your results will vary. I know that a few carriers, when they supply a replacement iPhone, it is a very simple refurbish. They take in (usually as a return or exchange or towards an upgrade) a phone from a customer. They erase the device and set it up as new. They check it for cosmetic and/or physical damage. Then, as long as it looks good and seems to work, they put it in their system as an available replacement. That's usually the extent of their quality check, which is no more than what a normal user could do before purchasing a second-hand iPhone from a stranger.

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